This hotel is what every luxury hotel should be. My husband, adult daughter and I stayed at the Dorchester after Christmas through New Years day. Our visit exceeded our expectations. The staff is exceptional. Not only are they knowledgeable and attentive, they are absolutely charming and engaged. Rooms are elegant, comfortable and well appointed. We tried several restaurants and each, though different, was a perfect dining experience. Dinner New Year's Eve at the Grill will be a family memory, treasured forever. I want to go back!!!. Soon.!!!

“From the minute our car pulled up to the entrance, I knew this would a special stay. The doormen and reception were super kind and welcoming. Walking into the lobby I was overwhelmed by the enormous flower arrangements, which were too stunning for words. We settled into our suite, enjoying the views of Hyde Park and grapes from a lovely fruit basket. (Room tip: Request a newly renovated Park Suite for your stay, if budget allows.) Later we got massages to ward off the jet lag; the spa is incredible, so beautiful and serene (Ladies – the nail station is the prettiest little jewel of a salon, worth a visit). We ate dinner at The Grill one night, which was just delicious, and I very much enjoyed the bar downstairs at China Tang for cocktail hour. Be sure to consult with George the concierge to set up reservations around the city, we found him incredibly helpful. Our few days at The Dorchester were such a treat!”

I booked the Dorchester for the night as a special treat for my birthday. I had booked the Superior King Room at the special festive rate which was approx. 50% discount off normal rate. On arrival my room wasn't quite ready so they asked me to wait and have a tea or coffee whilst waiting, after about 15 minutes the Head of the Promenade Room asked if l was waiting for anything, he was fantastic, Pierre was his name, told him l was waiting for coffee (obviously the guy l checked in with had not ordered this) and he very kindly gave me lots of information about the hotel which was great. After coffee my room was ready. I asked for a room on a low floor as l don't do lifts, which was arranged. On entering the room l was pleasantly surprised how lovely the room was, but felt pleased that l had received a 50% discount as l would not have paid full rate for such a room, the window overlooked other rooms and a fire escape so nothing pleasant to look out too. On returning to the hotel later in the evening, l wanted to charge my mobile, hunted high and low for a power point and found one by the window.... couldn't find anymore though, just glad l didn't want to dry my hair at the same time! The bed had been turned down and two pairs of comfy slippers were supplied. I decided to put on the tv.... it was very grainy picture on most channels but ok if you wanted BBC1! thought about buying the movie skyfall at £15 but decided against this with the picture so grainy. It was time for bed.....and after about an hour wished l could have got in my car and gone home.... is was the worst bed and pillows l have ever laid on.... it was like laying on a bed of marshmallows... it was the softest bed you could imagine, the pillows were even worse... l can honestly say it was the worst night sleep l had ever had. Usually on my birthday l stay in nice hotels in London, last year l stayed at the Savoy and the year before the Lanesborough...... l have to say the previous hotels were much better sleep wise, customer service wise infact everything. The whole point of booking of this calibre for a special treat is because of the treatment and facilities they provide. The previous two hotels because it was a birthday not only upgraded me but also gave a birthday cake because it was a special occasion... the Dorchester supplied nothing..... to which l have to say was surprised. Even breakfast the following morning... it was ok but have had better served up at other hotels. Such a shame..... but next year l will be going back to the Savoy or Lanesborough, l won't be hurrying back to the Dorchester

I always treat my partner for this elegant afternoon tea service yearly for our Anniversary and I must say I never reviewed it on tripadvisor as I normally tend to write directly to the management so they can share my compliments with their staff. I was really touched by how genuine and friendly their staff was on this occasion. When I made a booking I mentioned it was a special occasion and when we bumped into lovely Rocio in the lobby she smiled and asked if we need any help. As soon as we mentioned we had a booking for 13.15 she continued "Welcome back to The Dorchester using my name... shall we make your anniversary the most memorable one yet?" We were so touched by her friendliness and genuine service. 5 star hotel service could be quite false... The Dorchester service was far from it... It was truly friendly, relaxed and yet very elegant. We were then left in care of lovely waitress Serena who really took time to have a friendly chat and ask questions about our anniversary and what else we planned for the rest of the day. Needless to say the quality of the Dorchester afternoon tea is superb with brilliant selection of teas, sandwiches, scones and cakes. The Promenade manager Richard is one of the gentlest people and really extended his warm welcome. I love Dorchester for its elegance and sophistication... but above all... we are always made feel comfortable and welcomed there. You must be very proud of your staff. Our special Thank you to your lovely Richard, Rocio and Serena for making our special occasion so memorable. (our booking was on 24th January 2013 at 1315).