This was our 2nd stay at the Dorchester mainly to visit and have some fun at the Winter Wonderland accross the road in Hyde Park. From our arrival to departure, the service was outstanding with no attention to detail missed. The atmosphere screamed "CHRISTMAS LUXURY" I would also like to say a huge thank you to Juan in the Promenade and Mr Scanlon for making this stay truly memorable.

I have stayed at The Dorchester two more times this fall and both times I was upgraded to newly redecorated rooms. Redecorating an icon like The Dorchester isn't easy: it has a distinct look (sumptuous glamor one might say) and I suspect its repeat guests get very attached to rooms being just as they remember them. That said, the new decors, while less 'English country house,' are splendid: handsome, harmonious and expensive-looking, just what you'd expect in this paragon of luxury hostelry. The beds, pillows and sheets are still divinely comfortable. And of course the staff remains the same: ever eager to be helpful and a delight to deal with. My last stay was early in December and The Promenade featured the biggest gingerbread house I had ever seen, a superb recreation of the front facade of the hotel. Bravo to the manager for commissioning this piece!

Relocating back to Europe from SE Asia, having my first night back home in a "proper" hotel seemed a good idea.

I'd just spent the previous ten days at The Peninsula in Bangkok, but even their attention to detail and service paled in comparison to the Dorchester experience.

I won't bang on with hyperbole over the service, food, facilities and so on. The bottom line is they provided a warm welcome in London where you are made to feel at home - which after all is what hospitality is all about.

Perfect.

Went to the Dorchester last night for a drink in the bar which is straight ahead of you as you walk in the front entrance. I was really disappointed to find the bar staff to be surly, unfriendly and didn't once raise a smile. We were not offered a drinks menu, we had to ask for it and it was practically thrown at me. My partner order me a Spicy Margarita and the barman did not ask what my partner wanted just assumed he was having the same. Which he was not. I do not understand why they had to be so unfriendly especially as the price we paid for 2 drinks with £40!!! I was however impressed with the pianist and his band members as they were ever so friendly and even played a song dedicated to me, which was really sweet. Shame the bar staff were not the same. So we then headed off the The Grosvenor Hotel which was a welcome change as we were immediately welcomed by there staff and made to feel wanted.