We love staying at the dorchester and always enjoy our overnight stay at the beginning of December when we go to London for Christmas shopping. As ever the room and staff were great.
However, arriving for breakfast at around 10.00am on Sunday morning we found people having to queue and we were being told of a wait time of 30-40 minutes. The two girls behind the lecturn were getting a little flustered as people were getting angry and walking away. I accept that there are only so many seats and tables but the staff must have had some idea as to when people turn up for breakfast plus, it's the Dorchester and we're are paying good money for great service. Things seemed to improve a little when management arrived, but by then the damage had been done. Our actual wait was still around 20 minutes. It won't stop us visiting again but you don't expect this sort of issue at London's best.
- Official Description (provided by the hotel):
- The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more less
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- Also Known As:
- The Dorchester Hotel London
- Dorchester Hotel London
- Dorchester London
- The Dorchester London, England