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“Great Attention from the Berkeley” 4 of 5 stars
Review of The Berkeley

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The Berkeley
5.0 of 5 Hotel   |   Wilton Place | Knightsbridge, London SW1X 7RL, England (Belgravia)   |  
Hotel website
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Hotel amenities
Special Rate
£390 (GBP)
Ranked #83 of 1,049 Hotels in London
Certificate of Excellence 2014
New York
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
“Great Attention from the Berkeley”
4 of 5 stars Reviewed October 24, 2008

We kicked off a six-night stay in the UK with two nights at the Berkeley. I was told when we checked in that we had been upgraded to a nicer room on one of the upper floors. It was the floor that the spa was on and quite nice; very roomy, great bed (I had stayed there a few years back and was disappointed that their idea of a "king" bed was two twins pushed together...they've fixed that) and beautiful bathroom. Like many of the high end hotels in London, they had very nice amenities, in this case from Asprey's. We had tea once in the Caramel Room which was very nice and drinks once or twice. It's a great Knightsbridge location with very attentive, polite staff and felt the hefty 350 GBP/night+ we paid was money well spent. Only downside was a phantom mini bar charge that showed up after we returned, but when challenged, the hotel refunded the charge immediately with apologies.

  • Liked — Friendly staff, great location
  • Disliked — 5% service charge on the bill; all Savoy Group Hotels charge it now!
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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590 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Top Contributor
68 reviews 68 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
157 helpful votes 157 helpful votes
3 of 5 stars Reviewed October 19, 2008

At the price point The Berkeley charges (in our case, one night with no food at the hotel -we ate out - and modest drinks from the Minibar, it was still over £500) you except a delightful stay. And yes, there were many things about the hotel that worked very well - but in summary I wouldn't recommend this hotel to others.

Check-in was a breeze (I particularly liked the layout of chairs in front of a reception desk), and the Champagne in our room which we'd ordered to be there on arrival had only just been put there as the ice was still frozen. The turn-down service had been good, the room a fair size, and an ironing board was brought up quickly when ordered.

So why not the 5* rating? I guess it's just because while the room was comfortable, it wasn't indulgent. There was Krug in the minibar (£75 for half a bottle if memory serves) but unlike other top-end hotels, nothing in there that made you smile. There was plenty of space in the wardrobes but no particular design features that stood out. The TV was flat-screen but no DVD player or selection of movies. The bathroom was OK (only 2 full size towels that weren't replaced at turn-down, only refolded) and while the toiletries were from Aspreys, one body-lotion, shampoo, conditioner and shower-gel were just standard. Yes we were in a smoking room but that was no need for the carpet to smell like an ash tray.

If The Berkeley were a person, it would be a Grand Old Lady. Aware of what's going on in the world, trying to keep up, but you can't help but feel that after all this time she's being left behind. And that's a shame because this could be a magnificent hotel (indeed, with a great dining room) if only it realised that being contemporary doesn't mean losing the values that its age and history have afforded it.

(Although as to how to keep the whining, precocious, noisy children out of the dining room on a Sunday morning I don't know... And can I please put in a special request for adult chairs with backs in your hotel bar? We're not at Kindergarten now with small, child like chairs in the "corridor" alongside the bar where most people get put. Indeed, in our case, to wait 15 minutes for the waitress to take our order.)

Sorry Berkeley... I'm afraid that with competition being the way it is, the only way to keep your customers coming is with great service, passion and wit. And I'm not all together your winning on any of those.

  • Liked — Wonderful location, great sense of history, Marcus Wareing and The Boxwood
  • Disliked — Still the same prices, but the effects of cost cutting so obvious
  • Stayed October 2008, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 24, 2008

Having spent some time to find a nice hotel in central London near Hyde Park - the Berkeley was a BIG mistake. I would have expected better for over GBP 300 a night !

The room itself was old and run down with a thread bare sofa and old bed.

The food was unbelievably poor for the price - for a chicken curry priced at over GBP 25, I would expect the best, not a tasteless microwave meal.

DO NOT STAY AT THIS HOTEL - IT IS TRASH !!!

  • Liked — Smaller hotel, not a large 300 room hotel
  • Disliked — Room was very shabby
  • Stayed September 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 22, 2008

Rude, obnoxious, horrendous staff. We were booked into the Berkeley by the staff of The Lanesborough as our party had grown by one and they were no longer able to accommodate our booking. When we arrived the doorman and security man just stared at us until I finally had to beckon the doorman over to assist us with our bags. The doorman and security were horrendously rude and grudgingly agreed to assist us. Not only that but I was so taken aback by their blatant obnoxious behaviour I immediately asked to speak to the Manager. He was even worse and dismissed the complaint as a figment of our imagination. The rooms are comfortable and luxurious but the staff are very, very rude. Throughout our 3 night stay the staff were continually rude, lackadaisical and prone to harassing our visiting guests. I do not recommend this hotel to anyone unless of course you can transport the bedrooms to another hotel. I am yet to understand the reason for the inherent rudeness.

  • Stayed July 2008, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north Wales
Top Contributor
76 reviews 76 reviews
55 hotel reviews
Reviews in 42 cities Reviews in 42 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed September 13, 2008

I stayed with my wife and children earlier this month. I had seen the rather negative reviews on trip advisor and was a little concerned. I had no reason to be at all.
We arrived by taxi,the door staff whisked away our cases and we entered the hotel. The public rooms are not large or grand but pure understated luxury.That is a phrase that in my view would sum up the hotel.Check in was efficient ,given a complimentary drink and then shown to our rooms.
We had 2 interconnecting rooms which where well appointed with excellent bathrooms.There where little presents, cookies and drinks for the kids in the room which was a nice touch. Lovely towels, toiletaries, linen, as one would expect.
We ate in Petrus the first night and had the taster menu which was fantastic the only word of warning was we had the taster wine. 8 glasses later I can only vaugly recall the pudding. Somebody did say " you didnt have to drink them all" but hay!
Breakfast was very good cold buffet hot served at the table. The quality of the ingredients was apparent.
The second night we ate in the Boxwood Cafe. this too was very good. We again had the taster menu and the wine waiter was exceptionally good.The kids meals where a very good. My youngest said the pudding was the best part of London!
I have seen some negative comments about the staff. All i saw was a very helpful team from the moment we arrived to the moment we left. We are not the typical guests at a 5 star hotel with our 4 children etc. but where made to feel welcome and looked after very welll.
overall a lovely quitly sedate luxury hotel that i would love to stay at again.

  • Liked — the elegance
  • Disliked — nothing
  • Stayed September 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed August 5, 2008

What a strange hotel this is. The whole family stayed here for one night for my brother's 40th, and had very high expectations, given the price and the occassion.

The best bits:
Firstly, and I can't stress this highly enough, the restaurants are absolutely excellent. I can't speak highly enough of Petrus, and box-wood is great fun.
The staff in the bar are very attentive and the night conceirge is a very pleasant chap. The hotel also has a great location - right opposite the park, and a few doors up from Harvey Nichols and Harrods.
The room we finally got (when we had the correct one) was nice. A good view of the church, very quiet, with a great bed and nice bathroom.

The bad bits:
As soon as you step out of the restaurant into the hotel proper, the experience is very different.
Arriving was hilarious. We were wearing T-shirts (since I don't wear a suit on my day off and my sister generally takes off her scrubs after a shift) so the doormen barely acknowledged our existence. No-one greeted us or showed us to reception.
We were then treated to a very poor check-in service. The lady on the desk was either very rude, or spoke very poor English. Either way, it resulted in her not listening to (or understanding?) a word we were saying.
We were then led to two terrible rooms, carrying our own bags (for £300 per night). One was a single - she repeatedly asked me "you on your own yes?" despite my saying that my girlfriend would arrive after work about 15 times. The other was hilarious once more - there was a man painting the wall - an hour and a half after check-in time! She then proceeded to berate the poor cleaner who tried to tell her (correctly) we were in the wrong rooms. - very unprofessional.
Another lady then arrived at the room, and said she was "devastated", but we were in the wrong rooms. Really?!
In the morning, my sister was treated to a lady barging into the room, despite the "do not disturb sign", when she had just stepped out of the shower.
My girlfriend and I then paid £44 for eggs poached seemingly in vinegar (very nasty), two glasses of juice, and (no exaggeration) one slice of toast each.

Overall, I would recommend staying at the Four Seasons up the road, and visiting Petrus for the wonderful dining experience!

  • Liked — The room
  • Disliked — The terrible front desk experience
  • Stayed August 2008, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barlin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 6, 2008

I stayed at the Berkeleys 2 days in June, was about to be there for 4 nights but shorten my stay because this hotel has completly nothing to offer! Vary rude and unfriendly staff! If u dont tip they treat u without respect! Room condition horrible, furniture v old and impossible to sit on as if feels like they are about to break!!!
The worst of worst was when i saw 2 discusting insects (looking like cocroaches) passing by my bed!!! What a nightmare!!!
Someone should reduce the amount of stars!
Verry dissapointing.

Stayed June 2008
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Berkeley

Address: Wilton Place | Knightsbridge, London SW1X 7RL, England
Phone Number:
Location: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in London
#50 Romantic Hotel in London
#71 Luxury Hotel in London
#109 Business Hotel in London
#119 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Berkeley 5*
Number of rooms: 214
Official Description (provided by the hotel):
Stately hotel with elegant ambience; multilingual staff; located in Knightsbridge across from Hyde Park. ... more   less 
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Also Known As:
The Berkeley Hotel London
Berkeley London
Berkeley Hotel London
The Berkeley London, England

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