12 of us dined in Koffman's restaurant at the Berkeley Hotel and had an excellent meal, with impeccable service. We had booked for 11, but there was no problem at all with adding a 12th person at the last minute. The pre-theatre dinner offered very good value, and the whole experience was very satisfactory indeed. The ambience is also very good, modern but not jarring!
So why not an excellent rating? Because we found the Blue Bar as unwelcoming as Koffmans had been delightful. I'd called in the previous day to let them know there would be about 20 of us in the bar after dinner. They told me they didn't reserve seats (I accepted that) and to speak to the Assistant Manager before our dinner. When I tried to do so, they told me he was on holiday. After further discussion, mysteriously, he was no longer on holiday but would contact me during dinner (at Koffman's). I got a call - from home! - during the dinner, that the manager was telling me 20 was too many and they didn't want us! Yet they knew I was next door in their restaurant! When we went to the bar there was a lot of room, but they had in fact reserved us a few seats. Later they insisted on moving some of us unnecessarily. We meet monthly for dinner and drinks in similar hotels, but the prices here were ludicrously expensive (one member charged £40 for a glass of wine). I brought 12 for dinner, and 20 to buy drinks all evening, but apparently this is considered some sort of imposition. This was our only bad experience out of 28 hotels so, don't worry, Berkeley, it won't happen again!
- Official Description (provided by the hotel):
- Stately hotel with elegant ambience; multilingual staff; located in Knightsbridge across from Hyde Park. ... more less
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- Also Known As:
- The Berkeley Hotel London
- Berkeley London
- Berkeley Hotel London
- The Berkeley London, England