Found myself in the area at lunchtime and went in for a light lunch. No-one about apart from 3 guys in morning suit who I thought were guests at a wedding as one was sitting and they all were laughing and chatting. I went to the concierge desk, disturbing the guy behind the desk who was busy to ask if I could possibly have a drink and sandwich. He pointed opposite to what I found was the library and walking through the chatting guys one said "good morning" (rather forward I thought at the time"
Settled myself in and got my ipad out to catch up with emails and after a while looked round - yes other people were there eating and drinking in the really lovely room - but no staff in evidence. After 15 mins a couple of guys sitting behind me, went to the bar to ask if they could place an order and after another 5 mins, a waiter appeared to serve them. Seeing me sitting there - he asked on the way by 'do you want anything' - hmmmm. Eventually I got a drink and grilled tuna ceasar sald. Pleasant but no dressing, asked for some friench dressing and it was SO lemony it was inedible. Tuna was delicious though. Was left for some time (did want a coffee) and eventually went to ask for the bill. £30 - ouch not value for money for a mineral water and salad.
Upon leaving I asked the same man at the concierge desk where the ladies was - again I disturbed him and this time he was obviously annoyed that the same woman still couldn't find her way apart and gave me perfunctory directions to what were actually beautiful ladies loos,
As I left I realised the 3 chaps I'd seen on the way in were actually working in the restaurant - obviously having a break as I walked in
I left through the lovely doors - both doormen ignoring me as I opened the door myself; actaully didn't surprise me.
I give this 3 stars when really it should be 2, as the library was beautiful and loos sumptuous but oh no, would not return to have this type of service
- Official Description (provided by the hotel):
- The Lanesborough is ideally located in prestigious Knightsbridge overlooking Hyde Park featuring 95 guest rooms including 43 suites. Guests of The Lanesborough are received as honoured guests in a private home and cared for by personal butlers. ... more less
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- Also Known As:
- St Regis London
- London St Regis
- The Lanesborough. London, England