We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful!” 5 of 5 stars
Review of The Savoy

Save Saved
You added The Savoy to your Saves list
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Savoy
5.0 of 5 Hotel   |   The Strand, London WC2R 0EU, England (Charing Cross / Trafalgar Square)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
125th Anniversary Offer
Ranked #40 of 1,054 Hotels in London
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Beautiful!”
5 of 5 stars Reviewed September 12, 2013

I still can't believe that I brought a living social voucher for £19.50 which enabled us to have a wonderful two course meal with champagne! The hotel is beautiful, we had cocktails in the bar before dinner which were lovely, this was a leaving party for 8 people and I don't think I could have made a better choice for our final good buys, the staff were brillant taking photos for us and just making our night special.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,127 reviews from our community

Traveler rating
    1,577
    303
    136
    58
    53
See reviews for
416
1008
83
241
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 12, 2013 via mobile

We were in London for a few days and called into the hotel for a cocktail before heading to see The Bodyguard was musical. The bar we went into was actually quite dirty. The table next to us had not been cleaned after the last customers left and to my shock the beautiful mirror above our table was so dirty and full of streak marks that you couldn't see your reflection. Not what I expect from such a top notch place!!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, September 13, 2013
Dear Guest,

I was disappointed to read that your recent visit to The Savoy did not meet expectations.There cannot be any excuse for service issues such as tables not being cleared and cleanliness. Please rest assured that the matter has been addressed by our executive director of food & beverage for urgent review.

Please be assured that your experience is not representative of our usual standards of service and I do hope that you will return to The Savoy as I am sure that you will find the service to be much improved

Kindest regards,

Kiaran MacDonald
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 12, 2013

This was our 2nd stay since renovation and reopening. We have such fond memories of the hotel before renovation. Once again, we were pleased to be there. Tony, the doorman, has been there for 30 yrs. and is always glad to see you. The staff meets you right inside the foyer and somehow knows your name. You are led to another beautiful room, invited to sit as a staff member checks you in. Our room was huge with the most comfortable bed, linens, decor and bath.
The glamorous and sophisticated Beaufort Bar dressed in black and gold is a must for a drink before dinner or after the theater. Sit at the bar and watch the theatrical preparation of their signature cocktails.
We dined in their new Kapar's Seafood Bar and Grill and were delighted by the delicious meal by an open window overlooking the Thames.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, September 13, 2013
Dear Guest,

Thank you for taking the time to give such encouraging feedback on your recent visit to The Savoy. As a returning guest it’s a pleasure to hear that you continue to enjoy your time at our iconic property.

I was also pleased to learn that you enjoyed the opulent surroundings of the Beaufort Bar and our latest addition Kaspar’s Seafood Bar and Grill. Thank you for also taking the time to mention Tony, who has indeed been with us for over 30 years and takes great pleasure in welcoming back our guests. I look forward to sharing your comments with him along with the rest of our team.

I sincerely hope that we will have the pleasure of welcoming you back on your next visit to London.

Kindest regards,

Kiaran MacDonald
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
142 reviews 142 reviews
34 hotel reviews
Reviews in 52 cities Reviews in 52 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed September 12, 2013

There were four of us. It was a birthday treat for my mother. We had the afternoon tea at £45 a head. The staff were very professional and helpful. The food included sandwiches, scones, pastries, and cake all washed down with a massive selection of teas. You could have as much as you wanted. The surroundings and ambience is fantastic.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, September 13, 2013
Dear Guest,

Thank you for taking the time to give such encouraging feedback following your Afternoon Tea experience at The Savoy and I am so pleased that you enjoyed a celebratory visit to our iconic hotel. Your kind words about the service you received are much appreciated and I look forward to sharing them with the team.

I hope we will have the pleasure of welcoming you back to The Savoy in the near future.

Kindest regards,

Kiaran MacDonald
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 11, 2013

We were walking along The Strand in London on a glorious day after a lovely light lunch and we thought we'll go inside the Savoy because the last time we were there was a long time ago before it was closed down for the £200+ million renovation . As soon as you step inside the door, you know you are in a different world. We went to ask if we can have an afternoon tea, unfortunately we have no reservations and it was fully booked. The friendly and polite staff offered to take us to the American bar where we can have tea or coffee and we were quite happy to oblige. My son who is 24 but looks under 18 has to produce his photo ID to prove that he is old enough to be admitted to this classy, sophisticated with an old world charm bar with partial view of the river Thames . The lady receptionist by the entrance was very polite and was dressed smartly that he didn't mind being asked at all he said he was used to it. We had a laugh. Anyway, we ordered cappuccinos and tea and we asked if we can have some cakes or something nice to go with it. The waiter told us that the hot drinks come with freshly baked cookies , so we said that's fine. When it arrived, it wasn't just a piece of cookie it was a few pieces of delicious cookies, quite generous than what we've expected. We ate it all , slowly of course and when the waiter noticed that the cookies disappeared in no time he asked if we wanted some more, and of course we said, YES please, without a shame. We ended up ordering a glass of champagne each before we left . My husband said, that's not a cheap afternoon coffee , but hey he was quick to add we are on holiday , life is too short and it's The Savoy . Glad we went to pop in, because next time we are back in London we will definitely make sure we book an English afternoon tea if not dinner in one of their restaurants.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, September 13, 2013
Dear Guest,

Thank you for taking the time to give such encouraging feedback on your recent visit to The Savoy. I was most pleased to read that you were able to experience a taste of The Savoy in the iconic American Bar, despite the Thames Foyer being fully booked for Afternoon Tea. Thank you also for highlighting the level of service which you experienced during your visit, it will give me great pleasure to share your kind words with the team here.

I sincerely hope that you have the opportunity to visit us again and experience Afternoon Tea in all its pageantry.

Kindest regards,

Kiaran MacDonald
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 11, 2013 via mobile

2 nights of indulgent luxury. Great a great location for theatre and londons sights ... From Service to food quality everything was perfection.. The cocktail bar menu was very good and the savoy grill served wonderful
Food .. Breakfast overlooking the river was so relaxing

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, September 13, 2013
Dear Guest,

Many thanks for taking the time to provide feedback on your visit to The Savoy. I was pleased to read that you enjoyed your experience and that you were able to make the most of our advantageous location.

We look forward to welcoming you back on your next visit to London.

Kindest regards,

Kiaran MacDonald
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2013

We usually try to stay in different hotels in London, but since we stayed the first time in last year , we found our new place to stay in London. We love the new restaurant Kaspar Grill and the Beaufort bar when there is entertainment. The concierge excellent, the staff everywhere in the Hotel is so nice and welcoming. Thank you for the reception team also very helpful especially Ciccio.

Room Tip: We loved the River view room, even with a bit higher price but ......fantastic! most of the rooms ar...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, September 13, 2013
Dear Guest,

Thank you for taking the time to write such kind words about The Savoy and our colleagues. It’s a pleasure to hear that you chose to return to The Savoy and that we were able to again surpass all expectations. I was also pleased to read that you enjoyed dining at our new restaurant Kaspar’s Seafood Bar and Grill and the Beaufort Bar. I look forward to sharing your comments with our team and welcoming you back soon.

Kindest regards,

Kiaran MacDonald,
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Savoy? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Savoy

Address: The Strand, London WC2R 0EU, England
Phone Number:
Location: United Kingdom > England > London > Charing Cross / Trafalgar Square , Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in London
#19 Business Hotel in London
#31 Romantic Hotel in London
#36 Luxury Hotel in London
#45 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Savoy 5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Amex, Venere, Cheap Tickets, Tingo, Travelocity, Otel, Priceline, Agoda, TripOnline SA, Odigeo and Jetsetter so you can book your The Savoy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Savoy Hotel London
Savoy London
Savoy Hotel London
The Savoy London, England

Owners: What's your side of the story?

If you own or manage The Savoy, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;