For its intimate feel, supremely comfortable rooms, and fashionable decor, The Savoy is the place to stay in London. During my trip I also stayed at Claridges and a couple notable hotels in Paris, and The Savoy definitely stole the show.
Upon my arrival, my friend and I were greeted immediately and personally and shown to our room. We loved the style of the room, but underwhelmed by the view. The staff was accommodating - we left our bags for just a couple hours and returned to our new room, which had a different color scheme but was equally beautiful and offered a partial view of the river.
We booked a superior room, which was very spacious, with high ceilings and a large King bed. It was immaculate, and everything felt pristine. The bathroom was also clean and well lit. The towel heater was much appreciated during the colder rainy days, and I particularly enjoyed the Le Labo products (rose scent) in the bathroom, complete with shampoo and conditioner, shower gel, and also bath salts.
The layout of the hotel is interesting. The multiple rooms connecting the lobby with the reception area, the hall, and the restaurants/bars, combined with the rich colors in the lobby, provide for an intimate setting. The hotel almost feels more like a private home rather than a tourist destination. The elevator that goes up to one set of rooms is also unique - it is an original piece of the hotel, complete with light cherry wood paneling and a warm red carpet.
The service at the hotel was top notch. We asked to leave our heavier bags for two days because we were going on a short excursion, and the hotel was most accommodating and stored our things without question or charge. The staff was also great with helping us with the Internet. Note that Fairmont Presidents Club members enjoy free internet. I, however, had forgotten my membership ID. The staff provided me with a temporary internet log-in and then called me back promptly with my Fairmont ID, which I then used to access the Internet during my stay. Easy. Lastly, the concierge was wonderfully efficient with reservations and directions. They helped book and cancel multiple dinner reservations for us, and they even gave me nightclub/bar recommendations late in the evening when I called while out with friends.
The restaurant at The Savoy offers a lovely view of the river. The food is good - not incredible - but certainly good quality, and the service was first rate. We enjoyed brunch, and, although it's a relatively formal restaurant, there was no feeling of pretentiousness or stuffiness. We also had drinks at the American Bar one evening. The drinks were interesting and featured a wide variety of ingredients. Our disappointment here was with the service - despite being guests at the hotel, we had to wait for a table. This was surprising because, by the time we were shown to a table, the bar was empty. Moreover, the service was extremely slow and apathetic. While I liked the restaurant at The Savoy, the bar was a disappointment.
The only other negative note has to do with a few of the other hotel guests, rather than the hotel itself. In the early morning hours of my first night at the hotel I was awoken by a group of women talking loudly and laughing hysterically outside my room. After waiting 10 minutes in the hope that they'd tire (of themselves), I finally had to ask them to be more quiet. There was no apology and I was rather surprised at the complete lack of consideration they exhibited.
In short, it is the decor and charm of The Savoy that I thought were fabulous, and the service did not disappoint. The hotel, despite its size, has a boutique feeling. It is elegantly fashionable and luxurious without conveying any air of pomposity or of trying too hard to be something that it isn't. The Savoy hotel should be top of the list on Tripadvisor.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest, thank you for providing such a detailed overview of your visit to The Savoy; we all very much enjoyed reading it through and have noted the smaller disappointing aspects that we need to improve on. We really appreciate your wonderful support on the Tripadvisor front, and hope to see you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.