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“Unforgetable New Year's Eve 2012” 5 of 5 stars
Review of The Savoy

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The Savoy
5.0 of 5 Hotel   |   The Strand, London WC2R 0EU, England (Charing Cross / Trafalgar Square)   |  
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Special Offer
125th Anniversary Offer
Ranked #40 of 1,054 Hotels in London
Island of Malta, Malta
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Unforgetable New Year's Eve 2012”
5 of 5 stars Reviewed January 18, 2013

A remarkable hotel with outstanding service. Absolutely nothing to complain about - position, rooms service, b'fast, dinner etc. The butler service offered with suites is extraordinary. The views of the the Thames river and it's embankments is something to boast about.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,132 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (445)
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London, United Kingdom
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 17, 2013

Stayed here at the weeknd and loved it. Arrived at midday and room was not ready. When we returned and hour later we were taken to our room and we had been upgraded to a junior suite which was beautiful.

The staff were professional and helpful, the food (breakfast) was delicious and the suite was more than what we could have asked for!

Will definitely return.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 17, 2013

The second time we have stayed in six months and upgraded to a double room, which was absolutly fabulous. Brilliant service, unpretentious, very high standards and very impressed. Many hotels especially the big chains should learn a lesson from these guys.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSavoy, Hotel Management at The Savoy, responded to this review, February 1, 2013
Praise indeed! A truly wonderful compliment that is very much appreciated by all the staff. Thank you for taking the time to share your comments and we hope you and your family will visit us again soon.
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Lichfield, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed for three nights to celebrate a birthday. Booked into a luxury room which was very nice, however, was overlooked by an office block and had a wardrobe that only accomodated our coats and a suite bag! We moved to an alternative room which was much bigger with an equally bigger wardrobe. The room was very clean and decorated beautifully. The furniture and large bed were extremely comfortable and the bathroom was large with roll top bath and separate walk in shower. Ate breakfast in the Riverview Restaurant, the food was excelllent and plentiful, however,the service was a little slow to remove empty plates. All the staff were extremely friendly and helpful throughout our stay. Overall, the experience was superb and was the ideal location for a special celebration.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hertforshire
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 15, 2013

I visited the Savoy last Friday (Jan 11) with my husband. It was my Christmas present from him, a show in the evening and to stay at the Savoy. I had very high expectations, I'd always wanted to stay there, and I was not disappointed. We arrived early, at about midday, a doorman noticed our overnight bag and asked our names, when we entered the hotel someone was waiting to greet us by name-impressive. A friendly young lady asked if we had been before, when we said we hadn't after effortlessly checking us in showed us around before taking us to our room. It was a basic room and a lovely surprise, much larger and more luxurious than expected, and a view of the river-fantastic after dark. I like to make a cup of tea myself in the morning when I wake up, I had looked at the hotel website before we went, my husband phoned and it was no problem to have tea and coffee facilities in our room. If we just wanted coffee I'm sure a coffee maker would be provided. Lovely bathroom and toiletries. We had an early dinner in the River Restaurant, very nice, when we got back from the show a nightcap in the American Bar, cool jazz pianist playing. Complimentary olives and mixed nuts were provided. An excellent way to end the evening.
We had a very leisurely breakfast (more of a brunch) in the Thames Foyer which was superb, we didn't want anything to eat for a long while afterwards. We reluctantly left at lunchtime, it was a memorable experience, expensive for us but well worth saving for. I would recommend it to anyone looking to celebrate a special occasion, or who simply wants to treat themselves or someone close.

Room Tip: We were in room 628 which had a great view of the river, you could see both sides, St. Paul's an...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSavoy, Hotel Management at The Savoy, responded to this review, February 1, 2013
It sounds as though you had the most perfect, romantic and memorable stay; what a wonderful Christmas present. Thank you for a great review and we hope you and your husband will have another opportunity to visit us in the not too distant future.
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South Wales
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 14, 2013

We visited the world famous Savoy hotel after watching the documentary on the refurbishment.
Staff were very nice and did well to remember your name, not sure how they manage to do this..
Checkin very swift and shown around the room within 5 mins. Location is very good for visiting London, much within walking distance. Room quality very nice. Breakfast was of high standard. Would recommend the American Bar before going out for Dinner. I'd say that they need to provide the Phantom complimentary within 3 mile radius : )

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Top Contributor
229 reviews 229 reviews
54 hotel reviews
Reviews in 68 cities Reviews in 68 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed January 13, 2013

We booked an American Express special offer for a two-night stay at The Savoy, including breakfast and one lunch or dinner. Having stayed in luxury hotels around the world, I can say that The Savoy really does deserve all the accolades it receives.

Check-in was very smooth: the doorman asked our name and showed us to a member of staff inside, who took us to our suite to check in.

We had booked an Edwardian suite, although this room category isn’t actually listed on The Savoy’s website. We assumed we would be in a Junior Suite, but on arrival we were shown to a One-Bedroom suite: I am not sure whether this is what the Amex offer included or whether we were upgraded. It was on the 8th floor, in the courtyard wing, with views over Waterloo Bridge and The Thames and of the top of the London Eye above the roof opposite: all very pretty, particularly when lit up at night.

The suite consisted of a large, comfortable sitting room, a reasonable-sized bedroom and a nice bathroom with heated floor and lovely toiletries. Two minor criticisms: the wardrobe was too close to the bed, so it was impossible to walk around the bed when the wardrobe doors were open; and I was surprised that the bathroom had a bath with shower above it, rather than separate bath and walk-in shower. But everything had a lovely, luxurious feel about it. There was a speaker for the bedroom TV in the bathroom, which actually worked (I have been in many hotels that have these controls in the bathroom and they almost never work).

We had a plentiful supply of bottled water - two large bottles on arrival and small bottles provided as part of the turn-down service. The shortbread and apple compote was a nice touch, too. There were no tea & coffee making facilities in the suite, but as butler service was included, we simply called our butler in the mornings and he brought us a nice tray of tea, coffee and biscuits.

Breakfast in the River Restaurant was excellent - all prepared to order rather than a self-service buffet, although we wouldn’t have eaten there if it hadn’t been included in the package, as it was very expensive. Staff were friendly and attentive. We also had dinner in the River Restaurant (see separate review). We had cocktails in The American Bar, which is undergoing some refurbishment, so it wasn’t as good as expected. We also had cocktails both nights in The Beaufort Bar, which had a much better atmosphere and selection of cocktails.

I would love to stay at The Savoy again, but will have to wait for another very special offer or a win on the lottery.

Room Tip: Better views from higher floors
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Savoy

Address: The Strand, London WC2R 0EU, England
Phone Number:
Location: United Kingdom > England > London > Charing Cross / Trafalgar Square , Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in London
#20 Business Hotel in London
#31 Romantic Hotel in London
#36 Luxury Hotel in London
#45 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Savoy 5*
Reservation Options:
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Also Known As:
The Savoy Hotel London
Savoy London
Savoy Hotel London
The Savoy London, England

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