The second time we have stayed in six months and upgraded to a double room, which was absolutly fabulous. Brilliant service, unpretentious, very high standards and very impressed. Many hotels especially the big chains should learn a lesson from these guys.

We stayed for three nights to celebrate a birthday. Booked into a luxury room which was very nice, however, was overlooked by an office block and had a wardrobe that only accomodated our coats and a suite bag! We moved to an alternative room which was much bigger with an equally bigger wardrobe. The room was very clean and decorated beautifully. The furniture and large bed were extremely comfortable and the bathroom was large with roll top bath and separate walk in shower. Ate breakfast in the Riverview Restaurant, the food was excelllent and plentiful, however,the service was a little slow to remove empty plates. All the staff were extremely friendly and helpful throughout our stay. Overall, the experience was superb and was the ideal location for a special celebration.

I visited the Savoy last Friday (Jan 11) with my husband. It was my Christmas present from him, a show in the evening and to stay at the Savoy. I had very high expectations, I'd always wanted to stay there, and I was not disappointed. We arrived early, at about midday, a doorman noticed our overnight bag and asked our names, when we entered the hotel someone was waiting to greet us by name-impressive. A friendly young lady asked if we had been before, when we said we hadn't after effortlessly checking us in showed us around before taking us to our room. It was a basic room and a lovely surprise, much larger and more luxurious than expected, and a view of the river-fantastic after dark. I like to make a cup of tea myself in the morning when I wake up, I had looked at the hotel website before we went, my husband phoned and it was no problem to have tea and coffee facilities in our room. If we just wanted coffee I'm sure a coffee maker would be provided. Lovely bathroom and toiletries. We had an early dinner in the River Restaurant, very nice, when we got back from the show a nightcap in the American Bar, cool jazz pianist playing. Complimentary olives and mixed nuts were provided. An excellent way to end the evening.
We had a very leisurely breakfast (more of a brunch) in the Thames Foyer which was superb, we didn't want anything to eat for a long while afterwards. We reluctantly left at lunchtime, it was a memorable experience, expensive for us but well worth saving for. I would recommend it to anyone looking to celebrate a special occasion, or who simply wants to treat themselves or someone close.

We visited the world famous Savoy hotel after watching the documentary on the refurbishment.
Staff were very nice and did well to remember your name, not sure how they manage to do this..
Checkin very swift and shown around the room within 5 mins. Location is very good for visiting London, much within walking distance. Room quality very nice. Breakfast was of high standard. Would recommend the American Bar before going out for Dinner. I'd say that they need to provide the Phantom complimentary within 3 mile radius : )