Having made a reservation over the telephone, the lady who took the reservation could not have been more polite and efficient I was delighted. I was so excited about our treat visit to Claridges and was convinced that it was going to be every bit as polished service one would expect For nearly £400 a night.
We decided to book Gordon Ramsay's restaurant for the Friday night too.
I realised I might be able to contact reservations to see if they offered and dinner , bed and breakfast rate. My email reply suggested they don't do bed and breakfast rates, so i again replied via email that they had not read my request properly as I was requesting a d,b&b rate. An email later followed, to advise they did not do a dinner bed and breakfast rate... So I got my answer eventually.
25th January 2013
Upon arrival we were greeted by fully surrounded scaffolding and a side door entrance whereby the door man totally ignored us and failed to open the taxi door to us, watched us pull our suitcases out by ourselves. Pushed past us through the revolving doors and raced past us to attend to two men in an Aston Martin.
On arrival to reception the receptionist could not find our reservation so we had to wait until she had eventually either found it.. Or magicked up a room to save face.
We declined a paper but agreed to a turndown at the latest possible time of 9.30pm
She showed us to our room 605, a small double room for 2 girls on a shopping trip. ( good job we are great friends) ! Whereby we had to wait 20 mins for our luggage. We had checked in at noon but the room wasn't yet ready so off we went shopping, I would have assumed this would have already been in the room rather than us have to wait as we didn't arrive our room until late afternoon.
The room itself was very basic, very dull in decor, not even remotely any character to it. The bathroom smelled of cigar smoke coming from another bedroom, the tap and shower didn't work properly and the tiling seemed to be very ill looked after.
We had had a fairly busy week so we decided to chill and sleep before dinner booked at 10pm
At 7pm the door knocked with the turndown service which we had booked at 9.30, whereby the maid rolled her eyes and huffed when we explained we were not ready. At 8.30pm she came again, as we were still getting ready for dinner we declined again to which she once again huffed and turned on her feet.
She came back 10 mins later with 3 bottles of water whereby in the end we just told her to forget about it, we'd do without.
I ordered tea and a diet coke which it later transpired after I'd asked the waiter if gratuities were included my bill did indeed include a tip, but he was more than happy to take cash anyway!
We got ready and headed to the bar of which is indeed much nicer than the savoy, much less hectic and you can actually get a drink in under 40 minuets here. The staff were friendly and everything seemed to be relaxed and under control. The mojitos we ordered were very nice.
We headed to Gordon Ramseys a few moments before 10 pm and waited to be seated.
The food was delightful only there where several communication problems with staff as the spoken English was difficult to understand, our waiter was polite, but hard to understand when he explained the pre starters etc...
The food was delightful and we didn't have to wait too long for anything, but I'm not sure the service is worth the £200 bill !
Breakfast served in the foyer was a contrast the service was excellent but the food was awful. We ordered full English. The bacon was very greasy , the poached egg yolks had no flavour at all and the sausage had a funny smell and taste so I sent it back and was immediately offered something else. It turns out there was nothing wrong with the sausages, that is the type of sausage it meant to smell and taste like.( I have never refused a sausage, so it must have been bad)
I ordered the pancakes which was fine, but the maple syrup was tasteless too.
The tea was nice though!
We didn't check out as there were too many people at the counter so we decided to go shopping instead. Later that afternoon we checked out and asked for our bags, we were pointed to the ballroom exit to get a taxi and our bags would be sent down. We waited and waited and waited. In the end we had to go back and ask.
I am really disappointed with claridges, I had assumed the service would be polished, polite, down to earth and friendly. When in fact it was arrogant, unfriendly, unhelpful and over priced.
I really don't mind paying top end if I'm getting excellent service, but this was way below expectation. I can fault almost every department during my claridges experience and wouldn't book again .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
As you know, from our correspondence prior to this review, I am truly sorry that your experience at Claridge’s was not what you wanted it to be. Your acceptance of my offer of resolution makes me think that you found it acceptable. I, therefore, do not feel there is any need to go into any more detail in this forum.
With best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.