Probably without doubt the most beautiful and cinematic hotel lobby in London. The glamour is palpable as you float through entrance, past the famous tea room and up the grand stairway... You'd have to be a real curmudgeon not to feel you have entered an enchanted realm of sophistication and art deco splendour. So is this worth £300 a night? Let me get back to you on that...
Once ensconced in my double room - and availing myself of the 20s bath fittings I noticed the faint whiff of something old, and it wasn't my grandad - but a rather noxious odour emanating from the shower drain. A phone call and engineer later, it turns out it's old pipes (despite the new refit?) and I'm off to fresher climbs in a new room. Great. But a hassle having to pack up my kit back and unpack all over again. So much for the room checking too.
Time for room service. I order the salad with chorizo and squid and a bottle of perrier. It's only around £48.00. (Irony not included). Half an hour later it arrives on a hospital gurney followed by the waiter who proceeds to 'set it up' for me... Silver and plates and flowers are great but you can't help wondering why all this bluster and pomp for a simple salad and water, when a tray woud suffice. Then you realise the salad is pretty insipid and all of this silver service palava is a distraction and an attempt to justify the silly price. I could do without this and the overly rich menu options and realise I can get hot tasty food only a march away in Soho at a 3rd of the price. ('Why am I thinking like this, I'm in Claridges'!)
One of the joys of staying in a hotel of this calbre is being able to order in knowing that the food is going to be of a quality equal to that of the beauty of the lobby - but it's not. And there's the rub. Like lots of quality hotels they still haven't mastered the science of room service.
In the morning I have ordered porridge and coffee. The coffee is standard filter flavour (no patch on a flat white from Bar Italia) and the porridge is well, inedible. It smells like male ejaculate and you could paper two walls with it. It is grey and is, I decide, why porridge gets a bad rap from those who dont understand it's beaufiful simplicity and nourishment when it's done well. The executive chef should be made to eat this - because if you can't get a basic staple like this right then there's no bloody hope. Oh yes, all this for £18.00. Nice, not, and left quite literally, a bad taste in my mouth. One of the joys of staying in a hotel like this, is well, staying put and ordering in, and despite the stupid prices, I would - but the food is really not up to scratch.
So yes, blow a few hundred quid, a few thousand, and suck up all that Old World charm, but if you want to eat in - well get your boots on head for Soho, and eat out. Not good enough for the price.
make sure bathrooms dont smell and you are not next to a family as you can hear them.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Although it was with very mixed feelings that I read your review I would first of all like to acknowledge and thank you for your lovely words about the visual appearance of Claridge’s and its beautiful lobby.
I am sure it is easy to write in an anonymous forum but it would help me if you would get in touch with me directly so that I can ascertain the room you were originally assigned and we can rectify the problem with the pipes (my direct e-mail address is email@example.com). We are very keen for all our guests to leave Claridge’s with wonderful memories and we clearly failed to achieve this in your case.
Unfortunately, I am not in a position to comment on your remarks about our Room Service offering as I found them offensive and inappropriate. All I can say is that (a) our pricing structure is very much in line with comparable hotels in London and stand up to any international benchmark and (b) you are talking about one of London’s finest and most acclaimed kitchen operations.
I hope that we can liaise further and I am sure that we will find a good solution to your experience.
With all good wishes,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.