This hotel was my first experience with a "European" hotel. The staff was super friendly and helpful - even though I arrived several hours before check-in. My room was on the top floor - which was over 50 stairs up (not advisable for those with mobility issues) The room was clean and tiny... A twin bed, chair TV and small desk and closet and ensuite bath with shower....perfect for a single person. TV was small but had lost of channels and WiFi was fantastic. The breakfast was okay, but not really to my picky standards but the wait staff was friendly and attentive. The lounge has free coffee and tea, 2 computers to use and a drink machine. The property is close to shops and restaurants and close to 2 tube stations and buses just out side the door. The staff allowed me to keep my luggage in the lounge on my last day so I didn't have to lug it around all day - Very nice touch!