The stay was not as pleasant as those great reviews led me to believe. Let me begin with the positive aspects.
As most other reviews will say, the staff is extremely helpful and friendly. They asked us several times if we needed any help getting to where we wanted to go. The breakfast included with the stay was quite filling. The hotel wifi was strong, something I was very grateful for. The hotel location is fantastic for those needing to travel around central London, and there are both underground stations as well as a railway station within walking distance.
Now for the negative. There was a lot of noise from Gower street, as we had a room at the front. This was not too much of issue as the windows were made to keep out street noise. Other aspects were far more annoying.
First of all, the floor of our room was at an angle; a pillow had been placed under the bedding on the lower side, perhaps in an attempt to make the problem less uncomfortable. Secondly, there about an inch and a half gap between the bottom of our room door and the floor; we could hear it every time others in the house left their rooms or went to use the hallway bathrooms. There are obviously also privacy issues with such a large gap. Finally, the walls were ridiculously thin. To give you an idea, when those in the room next door had their television turned on at the same time we did, we often could not hear our own over theirs. I was forced to pull my bed to the other side of the room one night when it was running late into the night; it sounded as though it was right in the room.
With all the great reviews for this hotel, I am somewhat confused. It may be that one section is worse than the others; I was placed in the right side of the hotel on the ground floor. As my stay was however, I do not think I will be staying here again.
Stay away from the rooms facing the front street, as there is a lot of noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.