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“Loved this hotel with amazing staff” 5 of 5 stars
Review of Athenaeum Hotel & Apartments

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Athenaeum Hotel & Apartments
5.0 of 5 Hotel   |   116 Piccadilly, London W1J 7BJ, England (Mayfair)   |  
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Ranked #91 of 1,049 Hotels in London
Certificate of Excellence 2014
London England
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Loved this hotel with amazing staff”
5 of 5 stars Reviewed April 5, 2014

My husband and I stayed here for two nights, the location was fantastic and the hotel and staff - just amazing. Our room and bed was just so comfortable and I really cannot understand how anybody would be disappointed. From the moment we checked into the hotel to checking out of the hotel we were made feel so welcome and the service from each member of staff was just perfect - a special word of thanks to Katarxyna (hope that is the correct spelling) , also to our wonderful Ivo who were a delight and a treasure to the hotel. We will be back and will highly recommend you to our friend. Many thanks for a great stay. Mary & Joseph

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 6, 2014
We are delighted to receive such a warm review and look forward to welcoming you back to your London home again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,481 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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england
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 5, 2014

It has been 5 years since my last stay here so nice to return for a two night break.
Hotel is superb on many levels, namely staff,decor and amenities.Afternoon tea was good and plenty of it,Like the bar lounge area for relaxing and having drinks with nibbles. Special mention to the 3 lounge staff on duty Thursday night(2 lads & a polish girl) they were attentive & extremely friendly without being too informal,they were that good we had extra drinks! so everyone is a winner! Having said all that there were a couple of little niggles that prevent a 5 star rating tho nothing that detracted too much from the overall experience. Would recommend to anyone who prefers their service a tad more intimate than the norm. Looking forward to returning.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 6, 2014
It is lovely to hear from a regular guest, thank you for writing such a positive review. We would be very interested to learn what more we can do to ensure your experience is perfect, so please write in and let us know!
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Sussex
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 4, 2014

We booked this hotel mainly because of it's location, and because of the price we paid we 'knew' it would be good!
Upon arrival we were pleased with what we found in reception, really helpful staff and the place looked lovely.
We were shown to our room which was at the top floor of one of the apartment blocks - we were very excited to see our room having checked out the website, and been pleased by the images on show.
What a disappointment. Very small, and tired looking. The bathroom had seen better days, not what I would expect from a '5 star'. The bath was tiny, and not the cleanest looking (a stray dark hair sitting in the bath was a little off putting to say the least). The sinks taps were either cold or boiling hot! The bed looked massive and inviting, but unfortunately the bedding was lumpy and smelt like bleach, as did all the towels. The free snacks and soft drinks in the mini bar was a nice touch, as were the slippers and bathrobes. Just such a shame the overall room let it all down.
Even more frustrating is the email I sent to the hotel on the Monday morning following our return, outlining our disappointment - to which we've had no reply. Customer service at it's very worst! We wouldn't stay here again, or recommend to a friend.

  • Stayed March 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 6, 2014
Thank you for your positive comments about out staff, and we are pleased you enjoyed the complimentary amenities that come as part of the experience at The Athenaeum. Your feedback about the bedroom is disappointing and surprising and will be reviewed further to the email that you sent to us. I look forward to restoring your faith in us,
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Bothell, Washington
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 3, 2014

I have stayed several times, a regular destination for me on Business trips to London. Right of the corner of Hyde and Green park. Not a ton of amenities within walking, but the place is great. Rooms are a little small, but good quality, nice finish, great amenities. Gym was small. Top tip. If you are a runner, head out and do some laps of Hyde PArk. They have laminated maps at the front door of the routes to take with distance and lanyard cables to sling over your neck. Lovely touch. I recommend the Rotten Row, a 4.8m loop takes you around the outside of the park. Perfect way to start the day.

Room Tip: There isn't a bad room. Its the Athenaeum :)
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 6, 2014
Thank you for taking the time to write us a review, its great to hear positive feedback from a regular guest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rickmansworth, United Kingdom
Top Contributor
78 reviews 78 reviews
25 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 2, 2014

This was a birthday treat for my wife.. and what a lovely treat it turned out to be.
Spot on three o'clock we were shown to our table in a lovely private alcove in the garden room salon.
The maître d' brought us menus and serviettes etc and we we not rushed into our choice. .. we chose the Evergreen tea with a Glass of Lanson Black label Champagne.
Tea was selected from a rather impressive wooden menu with disks showing samples of the
actual leaves - Plenty of choice 4 Black Teas, £ green teas a white tea and a couple of Herbal Infusions .
The Cake stand, when It came, gave plenty of choice, delicious sandwich selection , Fresh Scones and Home made Strawberry Jam and Clotted Cream (or home made lemon Curd)Plus Cakes.
Anything could be reordered from the very helpful waiting staff - but save a bit of room for the Cake trolley !..Amazing selection :-)
Relaxed, leisurely, private special and totally delicious ... an essential afternoon London Experience.

Go hungry and savour every moment !

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 6, 2014
We are delighted that you chose us for such a special occasion! Thank you for a lovely review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 30, 2014

Booked an evening at The Athenaeum and would strongly recommend that you do likewise! Wonderful views of Green Park, the rooms were very comfortable and the service was second to none. The breakfast was one of the best we've ever had on our travels and where do I begin with the choice of whisky in the bar, heaven for whisky lovers! From the moment we arrived to the moment we departed, no fault to be found in any area. Within walking distance of Knightsbridge, Regent Street, Piccadilly Circus and Theatreland. We will definitely be returning and soon!

Room Tip: Go for a room with a park view
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 2, 2014
Thanks for such a wonderful review! We hope to welcome you back again soon ....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 30, 2014 credit card Amex Card Member Review

Stayed in a Green Park Suite with connecting room for kids. Amazing views (saw fireworks over the London Eye). Location is walkable to many sites and green park tube station close by. Very kid friendly. Bar and restaurant just ok. Booked thru Amex and got great add on amenities (car to/from Heathrow).

Stayed December 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AthenaeumHotelLondon, Marketing Manager at Athenaeum Hotel & Apartments, responded to this review, April 2, 2014
We are so pleased that you and your family enjoyed your time with us. Thank you for taking the time to write us a review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Athenaeum Hotel & Apartments

Address: 116 Piccadilly, London W1J 7BJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Business Hotel in London
#46 Family Hotel in London
#78 Luxury Hotel in London
#99 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Athenaeum Hotel & Apartments 5*
Number of rooms: 164
Official Description (provided by the hotel):
**Free Wi-fi / Free mini bar soft drinks & snacks / Kids eat free when dining with an adult **The Athenaeum is the luxury London hotel with a big personality. Ideally located in Mayfair, overlooking leafy Green Park - it’s just a stroll away from Buckingham Palace, the West End and the capital's best shops. A selection of stunning rooms, suites and luxurious, homely apartments make The Athenaeum the perfect choice for families and business travellers alike. In-room facilities include complimentary soft drinks and snacks from the minibar, free Wi-Fi, Bose docking stations and flat screen TVs. Kids eat free when dining with adults. Don’t miss the award-winning afternoon tea, beautiful restaurant, cosy Whisky Bar and charming boutique spa. It is your home from home in London. ... more   less 
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Also Known As:
Athenaeum Hotel And Apartments
Athenaeum Hotel & Apartments London, England

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