A hotel that take the liberty to tell their guests what to wear and not to wear should at least be able to provide something extraordinary itself.

The Ritz does totally not live up to that. E-mail’s with requests for transfers were never answered (ending up taking a taxi). The rooms are ok, but the black TV put into the room just to have a TV is the most ugly scene in a hotel room. Absolutely no style.

Food quality is just OK but also never impresses.

All in all is the Ritz very 80’s and perhaps 90’s but certainly not up to the standards and atmosphere of the 21st century.

Stayed at the Ritz in Feb .The room was great overlooking the Park and much of what you need for a short stay is in there but the central heating didn't work and it was cold. By the time we realised this it was quite late as we had been to the theatre.
If you just want to stay in your room its fine but there is a dress code and one is not allowed to walk past the foyer in jeans. We were waiting to meet up with someone and asked to sit in the small foyer that is not at all comfortable. The breakfast was of a poor standard and the coffee cold and terrible, we did ask for hot milk but didn't get it. I think for the money we paid we could of found a better and friendlier hotel with better service but maybe not such a nice room.

We were coming to London to visit Hatton Garden to buy a special ring so I thought it would be good to buy the "romance package" directly from the Ritz

On arrival we checked in and we were told they had given us an upgrade. That is great. We were taken to our room. All staff were super.

The room was lovely and champagne and flowers were awaiting as requested. Sadly the room was above their main extractor fan. If the owners wifes had booked this as a treat for their men and were put in this room for a "romantic package" they would be so ashamed of their hotel

I phoned to ask if we could move rooms - which they did asap. Again the face to face staff were great. ( if anyone from the Ritz takes the trouble to read this - she is a small, slim, blonde lady ) The next room was the basic grade of room which I had booked. It was just perfect.

Unfortunately we had to wait 3/4 hour for the champagne and then had to ring room service. Really not good. The flowers never arrived. No turn back service happened either. This was very disappointing as I wanted my partner to enjoy these things as a way of thanking him and for it to add to our special evening. I rang to let the reception to know. They said the manager would ring in the morning. He didn't. That made me a little cross

Service in the restaurant was fantastic. One of the leading staff in the bar needs sending to a "middle east" style hotels for training. Nowhere have I seen such rudeness. I heard him talking about each male clients in a loud voice as they walked away. This is so unacceptable

I loved the breakfast and the service was again wonderful. The dining room looks even more beautiful in the morning. It is worth going if only for that.

All the public areas are beautiful

On the whole a little disppointing because of the lack of care

Jennysheepdog

We were staying at the nearby Chesterfield Hotel (excellent) but
my son had booked us afternoon tea at the Ritz to celebrate our
40th wedding anniversary.
We attended the 1330hrs session.
It was a wonderful experience, tea was served in a lovely room to the sounds of an accompanying harpist, a nice romantic setting.
Tha service was of a very high standard and the food was delicious.
There is no limit on the amount you can eat, as the waiters keep returning and offering more.
The decor and ambiance made this an unforgettable experience,
if you get the chance don't miss it.