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“Impecable Service 'shame about the bed'” 4 of 5 stars
Review of The Ritz London

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The Ritz London
5.0 of 5 Hotel   |   150 Piccadilly, London W1J 9BR, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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A Ritz Romance
Ranked #31 of 1,062 Hotels in London
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
41 helpful votes 41 helpful votes
“Impecable Service 'shame about the bed'”
4 of 5 stars Reviewed August 27, 2014

We stayed in a deluxe king room overlooking Green Park which was spotless and beautifully finished. Both breakfast and dinner were first class as were all the members of staff we encountered. The only down side was the bed, it squeaked and was a little uncomfortable; no amount of toppers or excellent pillows could disguise the 'sleep easy' beds pushed together. This should have been a 5 star review, everything but the bed certainly was but for the money we paid there should be nothing to detract from the experience and the bed did.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,483 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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English first
Norfolk, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 25, 2014

A wonderful breathtaking experience! We felt so special from the moment we walked into the Ritz. Staff provided an impressive, exceptional and PERFECT service with a smile! Our bedroom was so elegant and awe inspiring. We had a bottle of champagne, a gorgeous bouquet of flowers (roses and lilies) and a small birthday cake awaiting us. The bed was so comfortable, we had the best sleep ever! The lobby was exquisite, luxurious and oozed in opulence and history, as we listened to the subtle tones of the harpist.
The evening meal was in the most regal of dining rooms I had ever experienced. The food was superb, 'melt in the mouth' outstanding quality and taste. Staff we're very approachable, attentive and faultless in their service. The bar provided a friendly and relaxed atmosphere. The next morning, breakfast was fabulous providing a huge and mouthwatering variety.

The whole experience was truly amazing and the service was excellent on all levels. Our ride back to King's cross station in the Rolls-Royce Phantom was breath taking. It really was the icing on the cake. Thank you so much to all the staff and managers for giving us the best hotel experience ever!!! It was my husband's 50th and he was overwhelmed. He can't stop telling everyone about it! THANK YOU. The Sunday package was worth every penny!!!!

Room Tip: The Sunday package is the best for celebrating any special occasions. It is great value for money.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Top Contributor
232 reviews 232 reviews
43 hotel reviews
Reviews in 64 cities Reviews in 64 cities
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed August 25, 2014

We recently stayed at the Ritz to mark our 25th Anniversary, we loved the whole experience which was made all the better by the excellent team of staff.

Our booking was made through Gabriella in reservations, she was wonderful and catered for all our needs. We booked a Deluxe King Room which was upgraded to a junior suite because of our anniversary, we also had champagne and chocolates in the room which was a nice touch.

Michael the concierge was brilliant, we wanted drinks out of the hotel one night and his recommendation of Galvin at Windows was spot on.

The two breakfasts we had were perfect, the buffet with a wide range of berries was great and the cooked breakfast also to a very high standard, the service was first class all round. On our anniversary night we ate in the main restaurant, the atmosphere was fantastic, the pianist and then the three piece string band was just perfect. At £190 I felt the meal and wine was reasonably priced.

I can highly recommend the Ritz, its not over posh but has a lot of history which we liked.

Thank you to Gabriella and Michael, also to the door staff and the young work experience porter who opened the doors with a big smile, as well as the rest of staff who made our 25th Anniversary very special indeed. We will return.

Room Tip: The Junior suite with a king-sized bed was amazing.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

Went for a Celebration Tea with Champagne and Celebration Cake. Food was fabulous and plentiful. The cake was served to my mother with candle and a piano playing happy birthday. A special treat enjoyed with my family. Will definitely make a return visit.

Stayed August 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport in Cheshire UK
Top Contributor
124 reviews 124 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed August 24, 2014

My son booked the afternoon tea as a birthday treat for me (to be shared with my husband!)
What a charming and delightful setting which has retained all the grandeur of the past.We were looked after by the Maitre D Michael who was an absolute delight.The assorted sandwiches were full of flavour and the fillings were generous.The cakes were dainty and delicious and the scones with clotted cream & preserves were light and flavousome.To my delight & surprise Michael gave me a little Happy Birthday cake with a candle & the pianist played Happy Birthday.This was pure Hollywood.The staff were very friendly & kind and not as formal as The Dorchester at double the price.
Even those groups of ladies who were confused by the need for cutlery had saved for the thrill of Tea at The Ritz & were wearing their finery.They are quite right to ban t-shirts, jeans and trainers.There are other hotels & there are various choices to be made.

Room Tip: If you have a special request just ask the hotel.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed August 24, 2014

we have just had 3 nights of luxury for our 33rd wedding anniversary.we were upgraded free by reception who were very helpfull.the porters were always there to open the doors in the main lobby area.the room 425 and facilities were faultless.we had afternoon tea on our anniversary 22nd august and it was a fantastic experience with champagne and the tasty sandwiches replenished twice.we had an a la carte meal in the main restaurant one night and the food was top drawer.the rivoli bar was art deco and comfortable and the service like everywhere in the hotel was outstanding.our only surprise was that there was no tea or coffee facilities in the room but reception said they could supply a tea coffee tray for an additional charge on request.when we returned to our room on anniversary night there was a large heart made with rose petals on the bed with 3 red roses.in summary an experience that will live forever.

Room Tip: our room 425 on 4th floor good and lift was opposite front door which was convenient.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 23, 2014

Lovely atmosphere with the pianist. Sandwiches, tea and scones were delicious. The Lemon Drizzle cake was superb. Service very good. However, the experience was spoilt at the end. You are told you have between 1:30 -1:45 mins for your table. We were rushed off ours before then and the clearing of the other tables was not discreet. What a shame as it ended the experience on a sour note. Please recognise that people are celebrating special occasions so treat them as guests and not just part of a conveyor belt! The actual tea was lovely though.

Stayed August 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz London

Address: 150 Piccadilly, London W1J 9BR, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#22 Romantic Hotel in London
#28 Luxury Hotel in London
#32 Family Hotel in London
#70 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 134
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 134 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 23 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The Restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Saturdays and from 1st June 2014 on Fridays also. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton
The Ritz London England

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