We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“wonderful service , worth every penny” 5 of 5 stars
Review of The Ritz London

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added The Ritz London to your Saves list
The Ritz London
5.0 of 5 Hotel   |   150 Piccadilly, London W1J 9BR, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
Save 10%
Ranked #29 of 1,065 Hotels in London
Guildford Surrey
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
“wonderful service , worth every penny”
5 of 5 stars Reviewed June 11, 2014

Stayed here in April for a special birthday weekend. We chose the Ritz mainly because of its Saturday night dinner dance, and were not disappointed at all. Everyone - doormen, waiters, reception staff - was so friendly and welcoming, with regular name checks and what seemed like genuine interest in what we were up to!
The evening meal was excellent, and we even had a bonus of some exhibition dancing. Nothing bad to say at all.
Would definitely recommend. Yes it's not cheap, but seriously worth it if you have a reason to celebrate, or even if you haven't!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, June 16, 2014
That is lovely. I agree that the live dinner/dance on Saturday is a real treat - the regular band and the dancers are just the tonic from the harsh realities of life! I am so pleased that the service was what you expected it to be and hope you will return. SB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,591 reviews from our community

Traveler rating
    1,204
    232
    80
    43
    32
See reviews for
322
730
66
130
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hampshire, UK
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed June 10, 2014

My daughter and i celebrated our birthday at The Ritz with lunch on Sunday. On entering the hotel everyone greeted us with genuine smiles and made our visit very special. When we first sat down, we looked around and were outnumbered by the waiters, but the restaurant soon filled up and that was when the well trained waiting staff really showed how truly professional they are. They served up every course with perfect timing and the food really is in a class all of its own. The smoked salmon was melt in the mouth delicious as was the roast beef. We finished off with cappucino's and the chef had made us a birthday cake, so we really did have pudding on The Ritz, a lovely touch and i shall cherish those memories spent with my daughter for a long, long time.
If you haven't eaten at The Ritz, you really should make time and go. Your experience from the moment you walk through the shiny doors to the moment you leave is just about as near to perfection as it gets.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

really hard to find any faults?! at all the waiting staff attentive and catered to anything we asked. The sandwiches were exceptional and cakes and usually im not too keen on scones but the ones presented to us were heavenly! would really go back again! thanks to all the staff! :-)

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 9, 2014

We stayed here fro a special occasion - just the one night but it was a wonderful night. The welcome was courteous and professional. At no point were we made to feel any less special than some of the wealthier clients who may stay here which is the mark of a truly classy establishment in my view. The room was upgraded slightly at no cost, was luxurious, incredibly comfortable and all the small details made it that much more special.

There was a slight problem with one of the dishes for dinner dealt with incredibly swiftly and in a manner that made our evening even more memorable. The duty manager could not have been nicer about it all.

We might never be able to afford to go back but thank you for the best night in a hotel we have ever had and a memory we will always treasure.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, June 16, 2014
Wonderful! I am delighted that you enjoyed your stay and firmly believe that The Ritz is exclusively for everyone! Thank you. SB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 9, 2014

We held our Wedding at the Ritz for the occasion of our marriage, staying for 3 days in December 2013.

On behalf of the entire wedding party a huge thanks to the Ritz for putting what was a truly memorable experience. From the moment we arrived through to departure we all felt the Ritz provided accommodation, restaurant service and ‘beyond the norm’ attentiveness like nothing any of us had experienced (and between the group there are some very well-travelled types), delivering an event that was special and will never be forgotten.

One of the main reasons that the Ritz maintains their standards are their staff and in particular in this case, our wedding coordinator.

His impeccable attention to detail, his absolute unflappability in mini crisis situations, his knowledge of what is required without being asked, his whole demeanour as he carries out his duties all reinforced the first impression as you enter the Ritz, this place is where I want to be.

He and all the staff immediately brought the whole Ritz experience (and what we wanted our wedding to be) closer to us. Patrick’s can do attitude was welcome by all guests and really did help people relax very quickly. His attention to detail was unquestionable and he showed great skill in somehow being available at the right time (even just bumping in to him when you needed assistance) without ever crowding or making us feel claustrophobic. The extra efforts made (upgrades / room preparation and alike) were hugely appreciated as they also went a long way to making the most perfect wedding.

The staff helped to make, what would have been a very special day, just about the perfect day.

How they arranged for the sun to shine on that day in December, (the only day of bright clear sunshine of that week) only they know!

It’s truly the best hotel in the world. I can’t wait to return for our anniversary!

Room Tip: Green Park Suite. Stunning.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, June 16, 2014
I personally enjoy knowing that there are weddings being held here at the hotel. The Ritz is a fantastic venue for such a special occasion, and the fact that we will always be here for anniversaries and other milestones allows us to enjoy return visits from familiar faces time after time. Even couples who only return for a silver wedding celebration will be able to take a walk down memory lane and often encounter someone who worked here at the time! I very much hope that you will return to relive that special day. SB
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwickshire, UK
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 9, 2014

We had the afternoon tea as a present for our special anniversary, it was a very hot afternoon and being Friday the hotel area associated with afternoon teas was extremely busy, as some of the waiting area was reserved we were directed to the bar where we were greeted by the bar man and advised although we would like a drink we could not offer us one as all seats were taken!. He took us back outside to the tea waiting area and left us! Fortunately the young lady looking after tea bookings saw us looking lost and advised us to take a seat at one of the reserved tables and were were to ignore the reserved signs - all credit to her. At the allocated booking we were led to our table where a waiter greeted us and after a short while our choice of tea to drink was made (about 10 available) and also would we like a glass of champagne - as it was a special occasion we said yes, the sandwiches and cakes were brought out but unfortunately they had forgotten about a special request for no chocolate our nuts but upon pointing this out the cakes were removed and returned shortly with a different selection. The sandwiches were nice but I am not sure if because we had a late afternoon booking the bread was rather dry, almost as though they had been prepared and kept open in a fridge. More sandwiches brought and then scones and an offer of two types of sliced cake.

I all a pleasant experience, something we had always wanted to do but just surprised by certain staff attitudes(bar) and the standard of the sandwiches. Oh and yes I know it was a special occasion but a glass of champagne £12 each come on Ritz surely this is something which should be included in the overall cost of the high tea.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 6, 2014

We have made many trips to London for new shows and sight seeing. We have always liked the idea of high tea but as I am lactose intolerant (allery to milk products) we thought it would be a waste of time and money.
When we booked we made a note of the dietary requirments and we had a reply that they can cater for such needs. Great!!! We did email again closer to the date as a reminder but they had made a note and were happy.
When we arrived all of the staff were very friendly and we were made to feel at ease. Seated a little early. We had the tea menu. I dotn know much about tea, it was more about the experince so I chose the 'champange of tea' and it was very tasty.
The waiter brought out the sandwhich which had normal cake on the top level and normal sandwiches on the middle and milk free sanwhiches on the bottom for me. They were all very tasty. I also had a second plate with 5 different cakes! I was delighted. I had expected just to be offered a fruit salad. Its a nice idea but as we were both paying the full amount i was hoping for something more creative, I was not disapointed at all.There was chcolate brownies, mini muffins with different tastes and another beautiful liquid centre desert I have not tried before.
All of the food was lovely as was the champage and tea. I could not have the scones or the cake from the trolley but that was fine as I was overfaced by the delicious cakes and sandwhiches already.
To anyone with an allergy dont feel phased about booking high tea. The ritz staff were very helpful with communcation before we vistied and everyone on the day made the process very easy.
Thank you so much to the staff who made the trip so memorable.I hope to go again when another big birthday rolls around.

  • Stayed May 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Ritz London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz London

Address: 150 Piccadilly, London W1J 9BR, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#18 Romantic Hotel in London
#27 Luxury Hotel in London
#33 Family Hotel in London
#56 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 134
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 134 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 23 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The Restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Saturdays and from 1st June 2014 on Fridays also. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, T4B, Hotels.com, LHW, Venere, Orbitz, Agoda, HotelTravel.com, Despegar.com, Travelocity, Priceline, Odigeo, TripOnline SA and Tingo so you can book your The Ritz London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton
The Ritz London England

Owners: What's your side of the story?

If you own or manage The Ritz London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.