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“Nearly perfect.” 4 of 5 stars
Review of The Ritz London

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The Ritz London
5.0 of 5 Hotel   |   150 Piccadilly, London W1J 9BR, England (St. James's)   |  
Hotel amenities
Ranked #24 of 1,052 Hotels in London
Certificate of Excellence
Nottingham
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
“Nearly perfect.”
4 of 5 stars Reviewed July 15, 2013

Lets start with the bad. Reception was slow and we were kept waiting about 20 minutes, we were shown to our room but for some reason they couldn't find the key. There was supposed to be flowers waiting in the room but they weren't there. Didn't arrive until I questioned it at reception. On check out there was an item on the bill I didn't recognise. They couldn't tell me what it was and eventually deflected it. That's why I give it four stars instead of five, these things really should be seamless at a hotel of this quality.
And now the good. Everything else ! The room was well decorated, well equipped, and well maintained. Bathroom was excellent with quality towels, soaps etc.
We had a meal in the evening which was superb, service was top notch. Breakfast next morning was equally good. Overall we enjoyed our stay very much and would return and recommend.

Room Tip: We had a room facing Piccadilly which was quiet and we slept well.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (304)
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New York
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 13, 2013 via mobile

Every fawning review is completely accurate. Short, plain and simple: this is an exceptional hotel on each and every front that one can rate a hotel. Everything is flawless. Service, concierge, decor, ambiance, quality, experience, offerings - top notch. In looking to find a flaw, one morning the waiter seemed oddly fixated on the next table and provided us with very little attention. I had to sharply re request orange juice and coffee to snap him out of being entirely hypnotized by the next table. I wish this had not been the case because otherwise it would have been a totally unblemished experience. Having said that, so much was extraordinary that I can overlook one or two not great times in the dining room. Also, as a Leaders Club member, this was my best overall experience. The special membership arrival welcome, gifts and perks were amazing and there was absolutely no game play with the room upgrade etc. and, finally access to The Ritz Club was an additional perk and a fun way to spend a few hours. It's a great space. I recommend a tour of the entire hotel.

Stayed July 2013, traveled with family
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Riyadh, Saudi Arabia
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed at this iconic, landmark hotel in July 2013. Originally planned for Afternoon Tea, decided to stay the night. On checking in, we were asked a few questions about the reasons for our stay, which resulted in a double upgrade of our room, which reflected the rest of our experience throughout our stay. Afternoon Tea was a sumptuous affair, taken in The Palm Court, a gorgeous room which reflected the overall quality of the rest of the hotel. Tea was, as you would expect, superb and the fresh sandwiches, cakes and scones were top quality. The staff were attentive without being overly so, and all accompanied by a superb resident pianist. Highly recommended experience which we will definitely repeat in the future. Our room for the night was located on the first floor, was more a suite and was beautiful, including a good size, large bathroom with bath and separate shower, all with elegant furnishings and real gold leaf decor. I called for an iron and ironing board and within 2 minutes a member of staff had brought them to me! The bed was most comfortable, resulting in one of the best sleeps my wife has had in a long time. Breakfast the following morning in The Ritz Restaurant was an equally beautiful affair, located in one of the finest rooms I have ever eaten in. All the food was excellent although, as avid coffee drinkers, we felt the coffee could have been better; more our taste than anything particularly wrong, was just a bit weak. Overall experience was one of being completely indulged, an unforgettable experience which we look forward to repeating in the future. A particular mention to the gentleman on reception when we checked in. He arranged the room upgrade and settled us in with a pot of tea while we waited for the change of room. All smiles and clearly enjoyed his work, which is the feeling we got about all the staff. Do stay here at least once in your life!

Room Tip: Rooms overlooking Green Park are quiet. Do emphasise the reason for your stay if it is a special occ...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 11, 2013

stayed here last month.was rather lovely with excellent service!Most of London's better hotels offer afternoon tea these days, but none of them can come anywhere near what's on offer at The Ritz.Green Park tube is just a few metres so transport is easy!always a cab nearby so quite good!would visit again..thx

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Essex
Top Contributor
58 reviews 58 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 11, 2013

The lunch was superb as was the complimentary dishes. Staff were attentative. If you can afford to go for a special treat it is well worth it.Good choice of wines and champagne.Beautiful surroundings.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hingham, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 11, 2013

Had afternoon tea at the Ritz on Tuesday 9th July fantastic surroundings and the best sarnies and cakes ever, we even had sherry trifle, my favourite, The service was exemplary and well worth the £45 each. We had not booked a cake for our daughters Birthday but as we were giving her her final present the waiter took note and asked the pianist to play Happy Birthday, then brought over a cake for us free of charge, it tasted even better for that. Its a must for any occassion, you have to dress though.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed July 8, 2013

Most of London's better hotels offer afternoon tea these days, but none of them can come anywhere near what's on offer at The Ritz. In my view, this has to be London's ultimate afternoon tea location. We were there for a family celebration, and the luxurious setting, extremely attentive service, pleasant piano music and quite delicious food and tea made our event feel very special indeed. Gents require a jacket and tie, so be prepared, but this requirement just helps add to the sense of occasion. We were booked in at 19:30, so this doesn't have to be just an afternoon event - we chose to treat it as our evening meal and certainly didn't feel that we needed anything more. It is possible to park for free in some of the nearby streets after 18:30, but as Green Park tube is just a few metres away public transport is probably the easiest option. Take note, you need to book well in advance and it's not cheap, but it's certainly not ridiculously over-priced either. Highly recommended!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Ritz London

Address: 150 Piccadilly, London W1J 9BR, England
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#22 Luxury Hotel in London
#28 Family Hotel in London
#43 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton
The Ritz London England

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