When you are greeted at the steps by a smart, friendly gentleman who asks your name, then in the vestibule treated like a guest in someones home, and eloquently taken through the process of checking in using your name; you feel at home. Everything with regards to customer service is opulently discreet. Yes, the up-selling you get in every business, but saying 'no' seemed easier and continued to be treated as a guest in their home.
If you entertain pleasant acceptance of the fact it is going to cost a lot of money, the experience is well worth the relaxing oasis from the turmoil of London.
The restaurant is staffed by consummate, knowledgeable professionals with natural, personal training, as opposed to learnt from a classroom. Again, as in any business, you will get the one who doesn't want to be there, but they don't stick around, and in The Ritz you can do something about it with no fuss. I found the Hotel almost thinks for you. The bedrooms are classy, comfortable and you need to keep your eye on the time as it appears to stand still! I have stayed three times now and enjoy the atmosphere and will return again soon.

We had an excellent stay at the Ritz until we ordered room service.
The quality of the food was very average (unlike the afternoon tea and dinner which were both excellent)
However we left the room at around 2pm and let the reception know on the way out that we had finished our lunch and you can imagine our dismay 3 hours later when we returned to find the trolley still in the room with the half eaten fish still there!!
Not good enough for a 3 star hotel never mind the Ritz!!

We stayed in mid November 2012 for 5 nights. It was simply amazing. Everything from the room, the service, the breakfast, the location, was perfect. Green Park tube station is next to the hotel. A short 5 minute walk thru the park to Buckingham Palace or to Regent Street. No request was too big or too small. They did question me upon return the first night if I was a guest at the hotel, as other reviewers have stated. It didn't bother me one bit, as I already knew that they do this for security purposes. They treated our 13 year old daughter to a different desert each evening and always spoiled the girls (daughter & wife). I cannot say enough about the service, which was exceptional. It was a perfect stay at the Ritz and we cannot wait to return. Thank you to the Ritz for making our trip to London extra special!

Resounding thanks to the Barclay Brothers for their foresight and vision in the restoration and maintenance of this world gem

Unpretentious classical British country house elegance and efficient service. Great warmth and charm. Pianist joy to listen to. Looking now to book for my daughter & mother as birthday presents.

Bought as last year's Christmas present by my wife's brother - we enjoyed Afternoon Tea last Saturday in the Palm Court restaurant.
Choice and quality of food - v good.
Choice and Quality of Drinks- excellent - so many different teas
Staff assistance and Service- provided with great warmth and charm
Staff Appearance- impeccable but not intimidating.
Quality of Service- considerate and considered
Environment and Decor- like a Rococo church in its gilt splendor
Value for Money- sending my daughter to chaperone my mother for her birthday present

Want to run a restaurant, be a waiter/waitress? Dine here & learn.
So unlike the uppity Oxo Tower's staff and its inadequate Sunday lunch.