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“At Home” 5 of 5 stars
Review of The Ritz London

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The Ritz London
5.0 of 5 Hotel   |   150 Piccadilly, London W1J 9BR, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #26 of 1,071 hotels in London
Chichester, United Kingdom
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“At Home”
5 of 5 stars Reviewed December 30, 2012

When you are greeted at the steps by a smart, friendly gentleman who asks your name, then in the vestibule treated like a guest in someones home, and eloquently taken through the process of checking in using your name; you feel at home. Everything with regards to customer service is opulently discreet. Yes, the up-selling you get in every business, but saying 'no' seemed easier and continued to be treated as a guest in their home.
If you entertain pleasant acceptance of the fact it is going to cost a lot of money, the experience is well worth the relaxing oasis from the turmoil of London.
The restaurant is staffed by consummate, knowledgeable professionals with natural, personal training, as opposed to learnt from a classroom. Again, as in any business, you will get the one who doesn't want to be there, but they don't stick around, and in The Ritz you can do something about it with no fuss. I found the Hotel almost thinks for you. The bedrooms are classy, comfortable and you need to keep your eye on the time as it appears to stand still! I have stayed three times now and enjoy the atmosphere and will return again soon.

Room Tip: All the rooms, I would imagine, are as good as each other. If you want more space choose a suite.
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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Mlan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 30, 2012

We had an excellent stay at the Ritz until we ordered room service.
The quality of the food was very average (unlike the afternoon tea and dinner which were both excellent)
However we left the room at around 2pm and let the reception know on the way out that we had finished our lunch and you can imagine our dismay 3 hours later when we returned to find the trolley still in the room with the half eaten fish still there!!
Not good enough for a 3 star hotel never mind the Ritz!!

  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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San Diego
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2012

We stayed in mid November 2012 for 5 nights. It was simply amazing. Everything from the room, the service, the breakfast, the location, was perfect. Green Park tube station is next to the hotel. A short 5 minute walk thru the park to Buckingham Palace or to Regent Street. No request was too big or too small. They did question me upon return the first night if I was a guest at the hotel, as other reviewers have stated. It didn't bother me one bit, as I already knew that they do this for security purposes. They treated our 13 year old daughter to a different desert each evening and always spoiled the girls (daughter & wife). I cannot say enough about the service, which was exceptional. It was a perfect stay at the Ritz and we cannot wait to return. Thank you to the Ritz for making our trip to London extra special!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bishops Stortford, United Kingdom
Top Contributor
70 reviews 70 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 28, 2012

Resounding thanks to the Barclay Brothers for their foresight and vision in the restoration and maintenance of this world gem

Unpretentious classical British country house elegance and efficient service. Great warmth and charm. Pianist joy to listen to. Looking now to book for my daughter & mother as birthday presents.

Bought as last year's Christmas present by my wife's brother - we enjoyed Afternoon Tea last Saturday in the Palm Court restaurant.
Choice and quality of food - v good.
Choice and Quality of Drinks- excellent - so many different teas
Staff assistance and Service- provided with great warmth and charm
Staff Appearance- impeccable but not intimidating.
Quality of Service- considerate and considered
Environment and Decor- like a Rococo church in its gilt splendor
Value for Money- sending my daughter to chaperone my mother for her birthday present

Want to run a restaurant, be a waiter/waitress? Dine here & learn.
So unlike the uppity Oxo Tower's staff and its inadequate Sunday lunch.

Room Tip: Speak to the staff as to a confidant, they know so much, and so wish to help
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Crete
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2012

Elegant, exclusive, exquisite, first-class, grand, luscious, lush, luxurious, palatial, special, splendid and refined in every way. We truly had an all round Ritz experience from our beautiful room, to dinner and dancing at the Ritz Restaurant, lunch with cocktails at the Rivoli Bar and finally playing the tables at the The Ritz Club casino. Aristocratic, chic, classy, cultivated, dignified, exquisite, fancy, fine, grand, handsome and lavish. There are not enough words to describe the wonder of The Ritz and the amazing hardworking staff that make it so unique.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoboken, New Jersey
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 27, 2012

Stay away if you do not want to be ripped off. The front desk at check in tried to upsell us in a room upgrade. We already had a suite at a nice price but was offered a larger suite at triple the price because our room was "not ready". Ten minutes later room was ready. This let a very bad taste in my mouth so I contacted management & was told that it is "policy" to try & upsell customers at check in...vert tacky practice if you ask me.....so stay away if you dont want to be treated like a dollar sign!

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 25, 2012 via mobile

We have just returned from our stay 24/12 at this wonderful hotel. Our one bedroom suite was big and beautiful, overlooking Green Park. Lovely Christmas goodies were waiting for us in our suite...and our 19 year old son had been given a room upgrade. It really was the perfect Christmas morning. Breakfast arrived in our room with luxury crackers and the most amazing gifts inside! All the staff were professional and friendly. Thank you very much Ritz London for making our Christmas so memorable.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz London

Also Known As:
The Ritz London Hotel
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz
London Ritz-Carlton
The Ritz London England
Address: 150 Piccadilly, London W1J 9BR, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in London
#21 Luxury Hotel in London
#22 Family Hotel in London
#24 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz London 5*
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 134 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 23 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The Restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Saturdays and from 1st June 2014 on Fridays also. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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