When you are greeted at the steps by a smart, friendly gentleman who asks your name, then in the vestibule treated like a guest in someones home, and eloquently taken through the process of checking in using your name; you feel at home. Everything with regards to customer service is opulently discreet. Yes, the up-selling you get in every business, but saying 'no' seemed easier and continued to be treated as a guest in their home.
If you entertain pleasant acceptance of the fact it is going to cost a lot of money, the experience is well worth the relaxing oasis from the turmoil of London.
The restaurant is staffed by consummate, knowledgeable professionals with natural, personal training, as opposed to learnt from a classroom. Again, as in any business, you will get the one who doesn't want to be there, but they don't stick around, and in The Ritz you can do something about it with no fuss. I found the Hotel almost thinks for you. The bedrooms are classy, comfortable and you need to keep your eye on the time as it appears to stand still! I have stayed three times now and enjoy the atmosphere and will return again soon.