Last time I was booked in here they transferred me to their sister hotel next door because of heating problems. This time there were no problems and to compensate they upgraded me to a larger room with a view over Hyde Park. In fact the staff were excellent and efficient throughout my stay.
The room was very grand and had a massive double bed plus two easy chairs and a balcony.
I had a really good nights sleep for a change in London.
The bathroom was fine if a little dated but then a period style hotel is always going to be a little behind the times.
Only slight downside were thebar prices - around £20 for 3 drinks - 2 G&Ts and a bottle of beer
I know London can be expensive but that seemed a little steep.