Our first trip to London made so much better by the wonderful staff at this hotel, not to mention the charm of this gorgeous hotel. Staff in the breakfast room also great. Would definately return to this lovely & clean hotel in the future

This was my first experience of this wonderful establishment. Quite a small hotel with the feel of a “Gentleman’s Club”. The reception is smart, and the bar very welcoming. Good staff too. My room was on the small side but had a double bed and will appointed bathroom. The rooms are decorated in the period (Edwardian), and are maintained well. Plenty of natural light coming across from Hyde Park. The rooms had tea/coffee, safe, iron/ironing board etc. Good quality toiletries etc. Breakfast was good. It’s buffet service except for Tea/Coffee, toast, and the hot breakfast is cooked to order. Good value too.

This hotel is definately not worth the price they are charging. I spent three days in London in a group of five in two junior suits in November. The heating in the hotel was not working and the rooms were very cold during the night. In one room the toilet flush did not work with obvious consequences (you can immagine!). Their excuse was that the hotel is in a very old building, but common the paint was coming of the walls in the room due to humidity. They should then lower the stars and charge less. I chose a four star hotel to avoid these problems, since also travelling with my mother who is 65 years old and wants to stay comfortably. The only positive thing about the hotel is the location and the friendly staff, but still not worth the money......

The hotel itself is in a fantastic location only short walk to the underground or bus station and taxis always going up and down the road. We stayed for 3nights, the welcome was fine and the reception area was lovely, the rooms were immaculate and very tasteful. Bathroom was super clean too. Breakfast was lovely, although the tea was very weak and when asking for some more butter as there was 4 of us and only 4 very small packets we were given 2 more when we had 2 full racks of toast in front of us; the service were very polite but lacked common sense or experience. Again the bar area was nice and the service was excellent. We decided to have room service one night about 11pm as we hadn't eaten, there was little choice but decided on roast beef sandwich, they called later to say they'd ran out of beef, it took half an hour to make 2 ham sandwiches, on the menu they said it would be served with crisps, there were ok crisps. Also there was no suggestions box or survey to complete on check out day which I felt was poor because it was an excellent stay but we had paid over £1000 for 2 rooms for 3nights, i felt a little let down value wise with regards to level of service. Rooms were excellent though, I would stay again as I know I'm guaranteed a nice comfortable stay with a hearty breakfast to set you up for a busy day in London.