I was curious to try the Thistle brand; I periodically go to London and this time I decided to leave the already known Guoman hotels in favor of this hotel. Well, this has been a big mistake. The hotel is quite old (the photos on the website are misleading), and you can find signs of it also in the rooms. I have to admit that the room was large and clean, but with many flaws. The furniture is old and there was a noisy air conditioner which was very disappointing during the night. The plaster of the walls was peeling off and there was some mold in the corners. There was no frigo bar nor complimentary water in the rom, which is something you typically find in hotels of the same category and cost. Also the wi-fi was not complimentary. The toilet was a problem: the water closet did not work at all, so it was nearly unusable. But the worst thing has been a problem with my booking: following a crash in the browser during the online booking, I ha the nasty surprise to have a double booking: I received only one confirmation but when's I arrived at the hotel I discovered that I had been charged twice for two booked rooms. Apart from the fact that during the booking the offer did not imply in advance payment, I was charged twice on my credit card... And I had to wait an entire week to get my money refunded (for 5 nights of stay) since the account manager was in holiday. And I had to pay also the Fx Bid/ask due to the fact that I come from Italy so I paid the difference in EUR/GBP when changing EUR to GBP and then back again for the refund (it costed me nearly 32€). The best thing regarding this hotel is the position: it is actually on Hyde park and even if it is quite far from the center, it is very week served by buses and tube, and only 5 minutes walk from the paddington train station. Anyway I would not suggest this hotel at anybody.

Our daughter and I booked to stay here in October. I thought the welcoming email shortly before our stay was a thoughtful touch to ensure we would have everything we needed during our stay. On arrival we were greeted by Jo-Jo. If management are reading this I'd like to say Jo-Jo was an absolute star and a real asset to the hotel. She was friendly, welcoming and extremely professional ensuring we had the perfect room for our needs with an amazing view over Hyde Park. She even went outside to hail a taxi for us when we mentioned we were going shopping.

The large room was spotlessly clean, very comfortable and had no corridor noise. It was terribly hot though, even with the thermostat and fan on the coolest setting. Breakfast was delicious with both a cold buffet and hot food to order. Service was fast and efficient.

The location of the hotel makes it convenient for taxis, buses, the underground and walking with Oxford Street being a short stroll away and Harrods the other side of Hyde Park. We would stay here again in a heartbeat.

Hotel was closed due to power failure but were swiftly moved down the road with a free upgrade couldn't of been handled any better or been done any smoother the staff were a credit to the hotel will hopefully get a chance to visit this hotel next year as it looked very nice

A Very nice hotel. The room was not huge but it was very nicely decorated and very cosy and homely. Great location for whatever you decide to do. We ended up using the buses more than the tube as the services were very good and frequent. We didn't take the breakfast as we found much better value alternatives in small cafes nearby.