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“Lovely Hotel, Fantastic Service” 5 of 5 stars
Review of The Stafford London by Kempinski

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The Stafford London by Kempinski
5.0 of 5 Hotel   |   16-18 St. James's Place, London SW1A 1NJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #97 of 1,054 Hotels in London
CPH
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Lovely Hotel, Fantastic Service”
5 of 5 stars Reviewed March 26, 2013

Stayed here for work for one night. Rooms on the small side but lovely and very comfortable. The hotel itself looks fantastic inside. The American Bar is particularly interesting. Lots of history. However the best by far was the service. The staff were all very helpful, kind, attentive and professional. They make you feel special. Very rare in my experience.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 27, 2013
Thank You very much for the great review!

As The Stafford is a non purpose built hotel, the rooms all very in layout and design which, as you have mentioned,certainly adds to the charm. I am thrilled to learn that our team has taken very good care of you as they do take pride in their guest orientated service!

I am looking forward to welcoming you back 'home' to The Stafford very soon!
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458 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Moscow
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 25, 2013

the perfect hotel, boutique, but the service of a palace, staff is very efficient professional and friendly, the rooms are fantastic, the breakfast perfect, it is charming, and is for me a dream hotel.

Room Tip: the rooms in the mews are charming
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You for this wonderful review!

I am thrilled to learn that our team has delivered service that you considered to be of royal standard. Our team prides itself in anticipating guest needs and exceeding expectations and your review has supported this. The hotel does possess inedible charm and tranquillity which is very hard to find in London!

On behalf of the Stafford team, we are looking forward to welcoming you back 'home' in the near future!
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London
Top Contributor
118 reviews 118 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 24, 2013

I'm sorry - I saw an earlier review recommending the Connaught as an alternative which is entirely missing the point of this superlative hotel. The service & rooms are exceptional & the point is it's hidden away in St James & not many people know it's here. There are reasons a well known media mogul who has a flat opposite goes here are - it's entirely discreet, has wonderful service & frankly thank god it's not the Connaught.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You for your delightful feedback!

I sincerely appreciate your comment as The Stafford is an exceptional establishment, hidden away from the hectic streets of London, it is a 'home away from home' for many. This is an appeal that is hard to maintain for many hotels and I am thrilled that our team is striving to achieve this element.

I appreciate your patronage to the Stafford and I hope to welcome you back very soon!
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Toronto
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 24, 2013

In an average year I tend to stay at over 150 hotels and I rarely find time to write a review. But certain hotels really need to be talked about. I had the pleasure of staying at The Stafford between Christmas and New Years. No this hotel is not the Ritz or the Dorchester nor will you see a ton of rich/elite or famous people always walking around it. Thats because those that do come here are able to hide and feel at home. Having 3 buildings for the hotel you do not even need to go through the lobby to get to your room. I had the pleasure of booking a Mews suite and then being upgraded to the Penthouse... So I can not answer to any rooms being small as this room seemed to be the entire top floor. Having a bedroom, huge closet, main washroom, office, sitting room, dining table, guest washroom, and terrace. There was also my own private Christmas tree in the room. I had the hotel reserve a car transfer to and from Heathrow in an S-Class and the trip went flawlessly and when I arrived at the hotel the staff knew I had and greeted me promptly and brought me to the room. Breakfasts were included in the package I had reserved and were very good. The only complaint I can make against this hotel is regarding the room service.. both days I needed to call back several times before any one even answered and then it took well over the 30min mark that they told me it would take. This is something they definitely need to improve on, especially since I was the guest staying in the best room in the entire hotel. Other than this the hotel is in an amazing location. Having only stayed 3 nights the first day I had the hotel book a car for 7 hours in which I was able to see Tower Bridge, the Tower of London, The British Museum, St Paul's Cathedral, the National History Museum, Royal Albert Hall, the V & A Museum as well as Harrods, John Lewis, Harvey Nick's, and Selfridges.. The second day I could out just how close a walk the other monuments and shopping are. Across from the main building is and alley that you walk though to Green Park and can be at Buckingham Palace in 5 min, there is a shop on the far side of it, and I bought so much I said I'll just take the quick walk back to the hotel as its so quick.. It was then also an easy walk to Westminster Abbey, Parliament, St James Palace and then on to Bond St, Fortnum and Mason and the Picadilly Circus. the courtyard in the back of the main building where you need to go to get to the 2 others opens onto St James St. For location this hotel is flawless, staff make you feel at home and it is a true 5 star hotel. I only peeked into the American Bar as I was so tired both days I couldn't be bothered to go in but apparently most male royals have all been here. This is a real must stay at hotel and I was a long time in choosing a 5 star hotel in London as there are so many. I was really happy with my stay, and I do not think I will ever stay at another hotel when I am in London. When leaving though there was also a bit of confusion that should be looked into as my car was already waiting and there was a long wait for me to check out and get a receipt as there are only 2 desks to apparently check people in and out, was a minor inconvenience but can still be improved upon.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for taking your time to write such a wonderful review!

I am thrilled to learn that as a frequent traveller, you were compelled to write feedback about The Stafford. I appreciate you outlining the points of improvement as they are taken in an account seriously and will be dealt with internally.

Our team is delighted that you enjoyed your stay in our Penthouse and had the needed privacy from the bustling Capital as you have kindly outlined. We are very lucky to be located in the prime area of St James's, adjacent to Green Park, and yet to have a very tranquil environment inside the hotel, away from the hectic streets.

I sincerely hope that we can welcome you back very soon as you must have a drink in the American Bar, as part of the complete London experience!
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West Palm Beach, Florida
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 18, 2013

Our recent visit to London found us back at the Stafford which seems to be our home whilst in London. Everything about the hotel has proven favorable to us. The rooms are exceedingly nice and comfortable. The staff is first rate and friendly, seeming to learn your name after only a couple of days. The "American Bar is something to see with its pictures of the famous and not so famous, yacht club burgees, hard hats from various companies, airplane models of patrons now and in the past, and some of the best barmen to be found.

The location is reat for us as we visit some of the shops along Jermyn Street, close by. I will probably stay there the next visit as I have found none other that is exactly the kind of hotel I am looking for. (If it ain't broke, don't fix it.)

Room Tip: We stay in the annex off the Mews in room (suite) 530 or 630. Both large, spacious, and expensive...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You for taking the time to write this wonderful review!

I am delighted to learn that this is your 'home away from home' and that our hotel is the most favourable out of all the competition in the area!
Our American Bar team is thrilled about your feedback being one of the best bartenders to be found, as they are. The bar is certainly a very unique venue enriched with history and fun artefacts, all donated to us by the guests.

I sincerely appreciate your continuous support of the Stafford, as it is a hidden gem in the busy area of St James's and I hope to greet you back 'home' in the near future!
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Copenhagen, Denmark
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 15, 2013

The Stafford is a very nice property in the very centre of London.

The staff is very serviceminded, the restaurant representative (works well for meetings), the bar has a good ambience, there is no noise as the property is drawn back from the main street and you are close to nice restaurants, the parks and the tube.

I have stayed there several times - and it has always been a pleasure.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You for your kind review!

I am delighted to learn that you enjoy the wonderful location of The Stafford as it is tucked away in the heart of St James's, walking distance away from all the major attractions and has very well rounded accessibility to the rest of the city, whether it is by Tube or by taxi. Yet, it is very quiet and tranquil, perfect for a private business meeting or for relaxing after a long day.

I sincerely hope we will welcome you back to The Stafford whether it is for a business meeting or leisure trip to the dynamic Capital!
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Top Contributor
55 reviews 55 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed March 14, 2013 via mobile

I'm going to sound incredibly picky, so my apologies. My family stayed at the Stafford for 10 days on the recommendation of my parents, who adore this little hotel. The room is lovely, the location is perfect if you're partial to St. James (as we are) and Ferdando, our wonderful concierge, could not be kinder or more helpful. When he found out our son had a fatal nut allergy, he actually went to two markets to find him biscuits that were safe to eat. He was also incredibly helpful with safe restaurants for dinner. My only gripe is with breakfast, which we usually love in the hotels we stay in. At the Stafford the waffles and pancakes were not home made (what?!) so we couldn't confirm that they were nut free, and the service was slow and forgetful. We ended up paying £75 for 2 rubbery pancakes, a bowl of muesli, and two poached eggs. Eek. We discovered Franco's two blocks away and have been going out for breakfast ever since. I'm afraid we will probably go back to Duke's or The Connaught which are both the total package. If you don't have concerns about breakfast, the Stafford is lovely. Seriously.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for taking the time to write this detailed review.

I am very happy to hear that our Concierge Fernando has gone the extra mile to accommodate your son's allergy requirements, as our team believes in anticipating the guest needs and exceeding expectations!

In regards to the breakfast review, I am saddened to learn that you did not have a pleasant experience with either the service nor the meal. Please be assured that your feedback is being taken into the account and will be dealt with internally.

I sincerely hope for your return to The Stafford as we will do our utmost to restore your faith in our hospitality, particularly in our breakfast service.
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Additional Information about The Stafford London by Kempinski

Address: 16-18 St. James's Place, London SW1A 1NJ, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#45 Romantic Hotel in London
#80 Luxury Hotel in London
#121 Business Hotel in London
#153 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Stafford London by Kempinski 5*
Number of rooms: 105
Official Description (provided by the hotel):
The Stafford London by Kempinski is a leading five star hotel in London and defines all that is quintessentially British. Located in the heart of London in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened in 1912 and rich in history since the 1700s it offers luxurious rooms and dining with an award winning personalised guest service. ... more   less 
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Also Known As:
The Stafford London By Kempinski England

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