We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Characterful Comfortable but busy breakfast” 4 of 5 stars
Review of The Stafford London

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added The Stafford London to your Saves list
The Stafford London
5.0 of 5 Hotel   |   16-18 St. James's Place, London SW1A 1NJ, England (St. James's)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Rate
Outstanding Offer
Ranked #49 of 1,049 Hotels in London
Certificate of Excellence 2014
Edinburgh
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Characterful Comfortable but busy breakfast”
4 of 5 stars Reviewed February 26, 2013

If you like a hotel that oozes character, has really comfortable quiet bedrooms and lovely bathrooms the Stafford is for you and us.The reception and room service are impeccable
nothing is too much trouble and the staff very friendly. The price is on the highish side but
given that there are many characterless and cold hotels in London charging the same, it
is not unreasonable. The location in St James's Place is perfect for Central London.
We arrived on Sunday night after a 15 hour flight and after room service and a glass of
wine, drifted away in a large very comfy bed, perfect. In the morning somewhat jet lagged
we went down to breakfast and were dissappointed to discover that on monday mornings the
breakfast room completely stuffed with business bredakfasters from outside the hotel, not
a single table for residents available and a long queue, we were asked to wait or have breakfast in the room, we were not offered a cup of tea or coffee and ignored by the
restaurant manager. Ummmph we went down the road to the excellent Sofitel St James's
hotel and had a couple of their excellent buffet breakfasts. On returning to the hotel there
were profuse apologies from management and they offered to pay the bill at the Sofitel.
So it was put right to our satisfaction. Tuesday morning the restaurant breakfast was quieter
and we had a pleasant breakfast in the hotel as you would expect. So the recommendation
is for Monday morning breakfast is to reserve a table in advance !

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You for taking the time to provide us with this valuable feedback in regards to your stay at The Stafford!

Our Executive Housekeeper will be delighted to learn that you have liked her carefully chosen bathroom décor and custom ordered mattresses. Our Reception team will also be thrilled to hear about your appreciation of the service that they take pride in so much.

I am disappointed to learn that you were mistreated during the busy breakfast service on Monday, but glad that the management courteously followed up with this situation. We hope this inconvenience did not cause too much distress.

We are looking forward to welcoming you back to The Stafford very soon and our team can make sure that there is a breakfast reservation made for you throughout all of your stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

583 reviews from our community

Traveler rating
    441
    94
    27
    13
    8
See reviews for
95
230
54
125
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
PLANDOME
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 25, 2013

I hesitate singing the praises of the Stafford in case too many people come and it becomes too difficult to find a room! A smaller, intimate hotel where the staff make you feel very special and very welcome. We prefer the more traditional rooms. but the mews rooms are more modern style. Great location, excellent American Bar, fine Lyttleton Restaurant...what more could one ask for?

Room Tip: Amex Platinum members should look into booking through FHR for uprgades, etc.
See more room tips
  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for the wonderful recognition of The Stafford hotel!

I am thrilled to read your kind review and I can assure you that we will always have a room for our regular guests! As we do have three separate buildings with three different designs, we cater to different tastes of our guests, which is what makes the Stafford so unique.

I sincerely hope we will welcome you back 'home' to The Stafford very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 25, 2013

I am actually not sure how big or little the Stafford actually is. Part of the hotel seems inhabit an old 17th or 18th century building from when St James's was first laid out - mostly because of the squirrely twists and turns of some of the corridors. It all adds to the charm, though, and because of the fine sevice the Stafford certainly feels small and personal. My room was large enough ( it was business travel) and the hotel certainly can accommodate business travel even though I would say the ambiance lends itself slightly more to personal or vacation travel. The location is awesome -- near Green Park tube station, just off the park. Overall a very well run hotel.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You for the wonderful feedback!

I am thrilled to learn that you appreciate the unique features of the hotel as it was not a purpose built hotel, yet has an extensive historic background! The 17th century building that you have kindly mentioned is made up of our twelve Carriage House rooms, previously horse stables and are indeed 380 years old!

I am delighted that you found the hotel accommodating for your business needs as we are striving to provide a well rounded service to all types of guests.

I sincerely hope that we can welcome you back to The Stafford again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minneapolis
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

The rooms are small but very well appointed. I love the service minded hospitality at this hotel. Everything is super clean and cozy. This is my go to hotel in London particularly considering its West End location. Very easy to navigate business and shopping. I ordered room service and was pleased each time. The American bar is also a great cozy little spot for a quiet cozy conversation and cocktail.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for your valuable feedback!

I am very pleased to read that you have enjoyed our detail orientated service that our staff takes so much pride in. We are excited to find that out of all the competitor hotels in St James's, we are your 'go to' hotel for you! Our Room Service and Bar team will be thrilled to hear about your review and we hope to welcome you back 'home' to The Stafford very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 6, 2013

I lived in London for 20 years before moving to Asia, but now i am a visitor. I chose The Stafford based upon clients recommendations, and I wasn't disappointed. It is a quintessential London Hotel, with great staff, superb service. My room was large and very comfortable. The American bar is excellent for lunch or drinks in the evening. Breakfast was good too. I didn't eat in the restaurant - which whilst I am sure is very good, is also not a particularly special place, and as your surrounded by great restaurant locations in Mayfair was not top of my list. All In all, I will return and use this as my london base!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Than You for taking the time to share this wonderful feedback!

I am thrilled that The Stafford was chosen based on a recommendation and that you have thoroughly enjoyed your stay. As you have kindly noted,our American Bar has a great atmosphere for indulging in a glass of wine or to have a casual dining experience.

I sincerely hope during your next 'home base' stay with us, you will get to experience our wonderful Lyttelton restaurant, which can easily compete with many establishments of the infamous St James's area. Our Executive Chef only uses the highest quality of seasonal produce to create the best of British menus!

Our team is looking forward to welcoming you back 'home' very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 3, 2013

This was our second stay at the Stafford and hopefully it won't be tha last. The rooms are beautifully furnished and the beds exceptionally comfortable - just right for a good night's sleep. The location of this hotel is ideal, right in the heart of the west end and yet in a wonderful quiet location. The staff are attentative, friendly, helpful and polite making a stay here into a wonderful experience.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for the delightful review of The Stafford!

Our Executive Housekeeping will be thrilled to know that you have enjoyed her carefully chosen, best of British, room amenities and linens. I am equally pleased to learn that you have appreciated the high quality of service that our team is always striving and excelling to achieve!

We hope we continue to offer you the ideal experience in the Capital and I am looking forward to greeting you back 'home' to The Stafford very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 1, 2013

I absolutely love staying at the Stafford! I was there last week for one night and, once again, it was just wonderful. I like the unprentious and warm welcome by the staff, the immaculate rooms and the haddock and poached egg at breakfast. It is perfectly situated just off St James in the heart of the West End and yet lovely and quiet. Delicious hamburgers are to be had at the bar and service is impeccable throughout. There is no question that this is my hotel of choice for a stay in London.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for the lovely feedback!

It is my pleasure to read that you have enjoyed every outlet in the hotel and our team will be thrilled to hear about your wonderful review. Our staff takes pride in making every guest's stay an exceptional experience and our Executive Chef ensures that only the highest quality of seasonal produce goes into preparing the best of British menus.

We are looking forward to welcoming you back 'home' to The Stafford very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Stafford London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Stafford London

Address: 16-18 St. James's Place, London SW1A 1NJ, England
Phone Number:
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Romantic Hotel in London
#44 Luxury Hotel in London
#45 Business Hotel in London
#86 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Stafford London 5*
Number of rooms: 105
Official Description (provided by the hotel):
The Stafford London is a leading five star hotel in London and defines all that is quintessentially British. Located in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened as a hotel in 1912 and rich in history since the 1700s, it offers luxurious rooms and dining with an award winning, personalised guest service. The famous American Bar with floor to ceiling memorabilia and 380-year-old wine cellars are a sight to behold. Make sure to ask for a tour of the cellars and the in-house museum; the wine cellars doubled as a bomb shelter during WWII. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Orbitz, TripOnline SA, Agoda, Sabre Hospitality Solutions, Cheap Tickets, LondonMarketing.com, HotelTravel.com, Splendia, Priceline, getaroom.com and Jetsetter so you can book your The Stafford London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Stafford London England

Owners: What's your side of the story?

If you own or manage The Stafford London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.