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“Superb London Hotel” 5 of 5 stars
Review of The Stafford London by Kempinski

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The Stafford London by Kempinski
5.0 of 5 Hotel   |   16-18 St. James's Place, London SW1A 1NJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #82 of 1,075 hotels in London
Hong Kong, China
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
“Superb London Hotel”
5 of 5 stars Reviewed February 6, 2013

I lived in London for 20 years before moving to Asia, but now i am a visitor. I chose The Stafford based upon clients recommendations, and I wasn't disappointed. It is a quintessential London Hotel, with great staff, superb service. My room was large and very comfortable. The American bar is excellent for lunch or drinks in the evening. Breakfast was good too. I didn't eat in the restaurant - which whilst I am sure is very good, is also not a particularly special place, and as your surrounded by great restaurant locations in Mayfair was not top of my list. All In all, I will return and use this as my london base!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Than You for taking the time to share this wonderful feedback!

I am thrilled that The Stafford was chosen based on a recommendation and that you have thoroughly enjoyed your stay. As you have kindly noted,our American Bar has a great atmosphere for indulging in a glass of wine or to have a casual dining experience.

I sincerely hope during your next 'home base' stay with us, you will get to experience our wonderful Lyttelton restaurant, which can easily compete with many establishments of the infamous St James's area. Our Executive Chef only uses the highest quality of seasonal produce to create the best of British menus!

Our team is looking forward to welcoming you back 'home' very soon!
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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birmingham
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

This was our second stay at the Stafford and hopefully it won't be tha last. The rooms are beautifully furnished and the beds exceptionally comfortable - just right for a good night's sleep. The location of this hotel is ideal, right in the heart of the west end and yet in a wonderful quiet location. The staff are attentative, friendly, helpful and polite making a stay here into a wonderful experience.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for the delightful review of The Stafford!

Our Executive Housekeeping will be thrilled to know that you have enjoyed her carefully chosen, best of British, room amenities and linens. I am equally pleased to learn that you have appreciated the high quality of service that our team is always striving and excelling to achieve!

We hope we continue to offer you the ideal experience in the Capital and I am looking forward to greeting you back 'home' to The Stafford very soon!
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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 1, 2013

I absolutely love staying at the Stafford! I was there last week for one night and, once again, it was just wonderful. I like the unprentious and warm welcome by the staff, the immaculate rooms and the haddock and poached egg at breakfast. It is perfectly situated just off St James in the heart of the West End and yet lovely and quiet. Delicious hamburgers are to be had at the bar and service is impeccable throughout. There is no question that this is my hotel of choice for a stay in London.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for the lovely feedback!

It is my pleasure to read that you have enjoyed every outlet in the hotel and our team will be thrilled to hear about your wonderful review. Our staff takes pride in making every guest's stay an exceptional experience and our Executive Chef ensures that only the highest quality of seasonal produce goes into preparing the best of British menus.

We are looking forward to welcoming you back 'home' to The Stafford very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 28, 2013

I have no idea why this hotel is so expensive. The normal rooms are small which is acceptable for a period property. However emptying the bath caused the shower tray to fill up with the bath water and the most abominal smell of raw sewerage which is totally not acceptable. Not exactly what is expected is a 5 star expensive hotel.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for taking the time to share your feedback.

I am saddened to hear that your stay at The Stafford has been disappointing and that you are questioning the pricing strategy due to the poor experience with the facilities.
I can certainly assure you that all of your comments are being taken seriously and will be followed up internally.

We sincerely hope that we can welcome you back to The Stafford and I very much hope that we will be able to restore your faith in our hospitality.
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Bray on Thames, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2013

The room was small but beautiful, we were made to feel very special, and I would defiantly book again for a special occasion. The location is a little bit quiet, I personally like a bit of buzz, but each to their own. Luxury with a luxury price tag!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for the lovely review about The Stafford!

I am very pleased to hear that our staff have created special memories of your stay!

As this is not a purpose built hotel, our rooms vary in size and layout. We will be delighted to welcome you back and do our utmost to make your special occasion even more memorable! Please specify your room preferences during the reservation, and we will make sure to meet these requests.

I am looking forward to welcoming you back to The Stafford and hope the special occasions only multiply!
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Birmingham, UK
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

This is a friendly and elegant hotel tucked away in the centre of London. We were wonderfully well looked after - the staff are delightful. The location is excellent in a peaceful street in one of the nicest areas, a short walk from all the activity in the heart of London and we warmly recommend it.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You for your delightful review!

As you have mentioned, we are located in London's prime location surrounded by sophistication and allure of St James's area and the tranquil settings of Green Park and Buckingham Palace, which is just a short walk away from the hotel. Our team prides itself in ensuring that our guests enjoyed every part of their stay and I am thrilled to hear that you have enjoyed our service.

We hope to welcome you back to The Stafford very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

what do you say..kempinski is becoming a known name for luxury and consistancy ...great stay , pleasant staff. Room sizes are as expected in UK but still very comfortable......The location is wonderful

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, March 26, 2013
Thank You very much for you kind review!

As you have noted, Kempinski is the oldest luxury hotel company in Europe, dating back to 1897, it is modern with in its ideas and established in tradition which The Stafford has encompassed with its existing elegance and history combined.

I am thrilled that you found your stay comfortable in combination with convenient location. On behalf of the Stafford team, we hope to welcome you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Stafford London by Kempinski

Address: 16-18 St. James's Place, London SW1A 1NJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotel in London
#64 Luxury Hotel in London
#84 Business Hotel in London
#136 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Stafford London by Kempinski 5*
Official Description (provided by the hotel):
The Stafford London by Kempinski is a leading five star hotel in London and defines all that is quintessentially British. Located in the heart of London in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened in 1912 and rich in history since the 1700s it offers luxurious rooms and dining with an award winning personalised guest service. ... more   less 
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Also Known As:
The Stafford London By Kempinski England

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