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“First class hotel” 5 of 5 stars
Review of The Stafford London

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The Stafford London
5.0 of 5 Hotel   |   16-18 St. James's Place, London SW1A 1NJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #84 of 1,063 Hotels in London
Birmingham
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“First class hotel”
5 of 5 stars Reviewed February 3, 2013

This was our second stay at the Stafford and hopefully it won't be tha last. The rooms are beautifully furnished and the beds exceptionally comfortable - just right for a good night's sleep. The location of this hotel is ideal, right in the heart of the west end and yet in a wonderful quiet location. The staff are attentative, friendly, helpful and polite making a stay here into a wonderful experience.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for the delightful review of The Stafford!

Our Executive Housekeeping will be thrilled to know that you have enjoyed her carefully chosen, best of British, room amenities and linens. I am equally pleased to learn that you have appreciated the high quality of service that our team is always striving and excelling to achieve!

We hope we continue to offer you the ideal experience in the Capital and I am looking forward to greeting you back 'home' to The Stafford very soon!
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481 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
London, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 1, 2013

I absolutely love staying at the Stafford! I was there last week for one night and, once again, it was just wonderful. I like the unprentious and warm welcome by the staff, the immaculate rooms and the haddock and poached egg at breakfast. It is perfectly situated just off St James in the heart of the West End and yet lovely and quiet. Delicious hamburgers are to be had at the bar and service is impeccable throughout. There is no question that this is my hotel of choice for a stay in London.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for the lovely feedback!

It is my pleasure to read that you have enjoyed every outlet in the hotel and our team will be thrilled to hear about your wonderful review. Our staff takes pride in making every guest's stay an exceptional experience and our Executive Chef ensures that only the highest quality of seasonal produce goes into preparing the best of British menus.

We are looking forward to welcoming you back 'home' to The Stafford very soon!
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Isle of Wight, United Kingdom
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 28, 2013

I have no idea why this hotel is so expensive. The normal rooms are small which is acceptable for a period property. However emptying the bath caused the shower tray to fill up with the bath water and the most abominal smell of raw sewerage which is totally not acceptable. Not exactly what is expected is a 5 star expensive hotel.

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for taking the time to share your feedback.

I am saddened to hear that your stay at The Stafford has been disappointing and that you are questioning the pricing strategy due to the poor experience with the facilities.
I can certainly assure you that all of your comments are being taken seriously and will be followed up internally.

We sincerely hope that we can welcome you back to The Stafford and I very much hope that we will be able to restore your faith in our hospitality.
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Bray on Thames, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 24, 2013

The room was small but beautiful, we were made to feel very special, and I would defiantly book again for a special occasion. The location is a little bit quiet, I personally like a bit of buzz, but each to their own. Luxury with a luxury price tag!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for the lovely review about The Stafford!

I am very pleased to hear that our staff have created special memories of your stay!

As this is not a purpose built hotel, our rooms vary in size and layout. We will be delighted to welcome you back and do our utmost to make your special occasion even more memorable! Please specify your room preferences during the reservation, and we will make sure to meet these requests.

I am looking forward to welcoming you back to The Stafford and hope the special occasions only multiply!
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Birmingham, UK
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013

This is a friendly and elegant hotel tucked away in the centre of London. We were wonderfully well looked after - the staff are delightful. The location is excellent in a peaceful street in one of the nicest areas, a short walk from all the activity in the heart of London and we warmly recommend it.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You for your delightful review!

As you have mentioned, we are located in London's prime location surrounded by sophistication and allure of St James's area and the tranquil settings of Green Park and Buckingham Palace, which is just a short walk away from the hotel. Our team prides itself in ensuring that our guests enjoyed every part of their stay and I am thrilled to hear that you have enjoyed our service.

We hope to welcome you back to The Stafford very soon!
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London
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2013

what do you say..kempinski is becoming a known name for luxury and consistancy ...great stay , pleasant staff. Room sizes are as expected in UK but still very comfortable......The location is wonderful

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for you kind review!

As you have noted, Kempinski is the oldest luxury hotel company in Europe, dating back to 1897, it is modern with in its ideas and established in tradition which The Stafford has encompassed with its existing elegance and history combined.

I am thrilled that you found your stay comfortable in combination with convenient location. On behalf of the Stafford team, we hope to welcome you back very soon!
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London, United Kingdom
Top Contributor
55 reviews 55 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 19, 2013

I had one of the most memorable nights of my life in the Stafford's cellar with a friend, Gino Nardella (a master sommelier (one of sixty in the world)), and around 16,000 bottles of wine.

Gino of course is indisputably one of the capos of the wine tasting, if not the capo di tutti cappi, and was a fantastic teacher and story teller of the three wines we sampled (French, Spanish, and South African). We spent a good two hours tasting the wine, touring the wine cellar and asking Gino an innumerable number of questions.

The hotel also offered some canapes (salmon on bread, pate on toast and tempura prawns) to help clear the palette between gulps and they were suitable, tasty and well balanced bite sizes pieces in themselves.

Finally we retired to the lounge with the rest of the wine and were served some bar snacks as well as some water by the very friendly waiting staff.

Whether you are a wine novice or expert I would say this is an experience you will enjoy and remember forever. I don't think there is anywhere this side of the Channel that can really offer such a wine experience.

From now on, every time I raise a glass I will remember Gino and the enthusiasm and inspiration that he has instilled into me.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this review, March 26, 2013
Thank You very much for your kind review of the Stafford Wine Cellars!

Our wine cellar is indeed very unique not only to the St James's but to the city of London, as it is steeped in 380-years of history and has the talented Master Sommelier, Mr Gino Nardella ,who turns every glass of wine into a journey and, as you have kindly noted, creates a memorable experience for our guests.

Our Executive Chef will be thrilled to learn that you have enjoyed the canapés, as they are tailored to each and every wine tasting and I sincerely hope you will return to stay at The Stafford very soon and to experience the rest of our outlets!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Stafford London

Address: 16-18 St. James's Place, London SW1A 1NJ, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Romantic Hotel in London
#68 Luxury Hotel in London
#121 Business Hotel in London
#143 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Stafford London 5*
Number of rooms: 105
Official Description (provided by the hotel):
The Stafford London is a leading five star hotel in London and defines all that is quintessentially British. Located in the heart of London in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened in 1912 and rich in history since the 1700s it offers luxurious rooms and dining with an award winning personalised guest service. ... more   less 
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Also Known As:
The Stafford London England

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