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“Old tradition” 5 of 5 stars
Review of The Stafford London by Kempinski

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The Stafford London by Kempinski
5.0 of 5 Hotel   |   16-18 St. James's Place, London SW1A 1NJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #68 of 1,071 hotels in London
Antwerp, Belgium
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Old tradition”
5 of 5 stars Reviewed December 8, 2012

A super location in the middle of one of the nicest districts of London , the building is a wonderfull contition , the people very friendly and the rooms wide and bride. They have a excellent roomservice and a nice sigerbar ! the backentrance overlook a magnificant yard with former stables and places for there grooms ,where transformed to nice suites , nice detail the all have names of famous racehorses

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, January 7, 2013
Thank you for your great feedback following your recent stay with us.

I hope that we will have the pleasure of welcoming you home again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Shropshire
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 6, 2012

We stayed at The Stafford which is in the heart of St James's but just off the beaten track. The hotel staff are warm and welcoming and the decor of the hotel is very 'homely', yet modern. We stayed in a Queen sized room on the second floor of the main house, but there are other options in The Mews or in the Carriage House (part of the old stable block).

When you look at 5* hotels in London, some are overly priced and a bit in your face with either too much bling, or very 'old style' decor, but this wonderful gem is discreet and felt very 'homely' with a warm intimate atmosphere. The food and overall service provided by the staff is excellent just as you would expect from this level of hotel.

Would we return back again? This is one hotel that is definitely worth a return visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, January 7, 2013
Thank you for your excellent feedback following your recent stay with us.

We are already looking forward to welcoming you home again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 3, 2012

We used to stay at the Stafford years ago and this was our first visit under new management. The most lovely surprise was that the staff had not changed and was as friendly and helpful as years gone by.
The hotel has been updated; the lighting is greatly improved. The food and service is excellent. We were upgraded to a king room, but the maid's closet was opposite and it was a bit noisy in the morning.
We used to stay in the mews but the American bar overflows outside now so I imagine it is not the quiet oasis it used to be. It is incredibly expensive but the location is wonderful, especially when you know about the tunnel directly to Green Park. The only thing that was lacking was internet. The free internet connection was useless, and six pounds an hour is out of line for access. Amazing, that really could make a difference in whether we returned. Catering to business expense accounts I suppose.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, December 7, 2012
I am very glad that you felt welcomed home when returning to The Stafford even after years. It is very important for me to keep my team as they know your needs better than any computer system would. I appreciate your comments in regards to the complimentary internet connection and we are looking into possibilities to increase the speed in the new year.

Thank you again for your review. The team and I hope to welcome you back 'home' very soon!
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London
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 2, 2012 via mobile

We stayed for one night at The Stafford and I can honestly say this has to be one of the best hotels I have stayed in and having experienced some of the top hotels like The Savoy and The Dorchester that is a huge compliment. A lovely quiet intimate atmosphere pervades the hotel and the staff are efficient, smiling and discreet. Fantastic location within 15 mins walk of Oxford Street. We had a gorgeous room in the annexe if the hotel and couldn't have been more delighted with it. The only critique I have is the lack of coffee and tea making facilities but that is just a personal taste. Loved this hotel so much. Thank you for having us!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, December 4, 2012
What a fantastic compliment - thank you very much for your very kind words. I am thrilled you had a thoroughly enjoyable stay and my team is delighted, too. When you return to The Stafford, please let us know at the time of booking that you would like tea and coffee making facilities in your room and we shall be delighted to arrange that with our compliments.

We very much look forward to welcoming you back to The Stafford in the hopefully not too distant future!
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Bangkok
Top Contributor
109 reviews 109 reviews
51 hotel reviews
Reviews in 37 cities Reviews in 37 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 25, 2012

I had a room at the rear of the hotel in what used to be the stables. The layout was a bit odd but I liked it nevertheless. The service was so-so but all in all, a nice and very central place to stay. A bit on the pricy side!

Room Tip: Really you should try the carriage house rooms - preferably on the ground floor. Good experience.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, December 4, 2012
Thank you for sharing your feedback. I am pleased you enjoyed your stay in the Carriage House. I am however concerned about your comments regarding your feelings in regards to the service you received. If you wish to elaborate further on this, please contact me directly here at The Stafford.

I hope to welcome you back to The Stafford soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

What a place! Best hotel I've stayed in!
Booked this hotel through otel.com and received a large discount. We were given 5star treatment for 3star price! From the moment you arrive you are made to feel welcome and looked after by the highly professional, friendly and efficient staff. From the architecture to the decor, the fixtures to fittings, the attention to detail and the high level of execution is exceptional. If you can book breakfast with your room for less than £25 per person do so (that's the price of Full-English).
The American bar attached to the hotel is fantastic if a little pricey (high price to be expected with the location of the hotel).
Other than breakfast (which was excellent) we didn't eat in the hotel as we were catching up with friends and family around London. The hotel location is very well suited to travelling in any direction either by taxi or tube.
I really recommend this hotel,

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 29, 2012
I am so pleased to learn that you have enjoyed your stay with us. Thank you for sharing your experience. The team and I are of course particularly delighted that you felt well looked after by us. We all here at The Stafford feel very privileged to be able to work in such a beautiful and tastefully decorated historical hotel in the fantastic neighbourhood of St. James's.

We very much look forward to welcoming you back to The Stafford in the hopefully not too distant future.
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Belfast, United Kingdom
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 22, 2012

We booked this hotel through Lastminute.com as one of their Top Secret hotel deals. As we paid quite a discounted price for this hotel we were a little apprehensive as to how we would be treated on arrival. We should not have worried however, as the staff were excellent and very attentive, I feel we were treated just as any full paying guest would have been.

This hotel is in a quiet corner of the St James area but is very close to Green park tube station and the bus routes on Piccadilly. As it is beside Green Park it is only a short walk to Buckingham Palace, or onward to the Westminster area, the theatre district, Oxford Street etc etc. For sight seeing it is in a great location.

Our room in the main building was about the size I would expect for London hotels and it was very luxurious. The room was very clean and well serviced, with only thing missing being in-room coffee and tea facilities. 2 coffee's delivered to the room came at a cost of £11.

Other rooms and suites for this hotel are in the adjoining stables and courtyard which are accessed through a side door beside The American Bar.

We only had a drink in the American Bar on one occassion, there were only a couple of other people in the bar at this time, so not much atmosphere, however on other evenings it did seem quite busy and lively with mostly business people. Outside the bar in the courtyard is a coverd area of 3 tables and several heaters for the smokers. We found a few more traditional bars locally which did NOT charge £12 for a Gin and Tonic and tended to frequent those.

All in all an excellent hotel, in the perfect location, but is just a bit pricy for food and drinks.

I would highly recommend this hotel for a short break.

Room Tip: As this hotel is in a quiet cul-de-sac, I doubt if noise is an issue in any of the rooms.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 23, 2012
It was great to read your so positive review, thank you for sharing it. I am pleased you had an enjoyable time here at The Stafford. I am especially delighted that you felt you were treated as well as every other guest. To me it is absolutely irrelevant how a guest has booked a room with us or what the rate it is - from the moment someone walks through our doors they become our guest.

I hope we will have the pleasure of welcoming you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Stafford London by Kempinski

Also Known As:
Stafford Hotel
The Stafford London By Kempinski England
Address: 16-18 St. James's Place, London SW1A 1NJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Romantic Hotel in London
#53 Luxury Hotel in London
#82 Business Hotel in London
#115 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Stafford London by Kempinski 5*
Official Description (provided by the hotel):
The Stafford London by Kempinski is a leading five star hotel in London and defines all that is quintessentially British. Located in the heart of London in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened in 1912 and rich in history since the 1700s it offers luxurious rooms and dining with an award winning personalised guest service. ... more   less 
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