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The Stafford London by Kempinski: Traveler Reviews

5.0 of 5
16-18 St. James's Place, London SW1A 1NJ, England
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The Stafford London by Kempinski
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Ranked #36 of 1,077 hotels in London
Most recent review
5 of 5 stars Reviewed November 16, 2012
Fran85 Scarsdale, New York
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333 reviews from our community

Traveler rating
    251
    52
    19
    6
    5
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Families
41
 
Couples
144
 
Solo
37
 
Business
72
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Scarsdale, New York
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
“A very British experience in a wonderful location.”
5 of 5 stars Reviewed November 16, 2012

This hotel may be too formal for young couples but it was a very nice experience for us. We've been to London before but this hotel was a bit more conservative than our previous ones. Lovely lobby. Quiet, well mannered, and well trained staff. The concierge was very knowledgeable and helpful. We didn't enjoy our dinner in the more formal restaurant, my steak was just awful. I understand the food in the American Bar is better. Our room (413) was elegant and very comfortable. The bed, pillows and linens were just perfect. A great location in the historic center of the city.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review
November 23, 2012
I am very sorry to learn that you found your steak not to be of an acceptable standard. My Executive Head Chef has noted the comment and will of course review this. The food of the American Bar is being prepared by the same team however, it is a different menu. I am very pleased you enjoyed your overall stay and of course the team was delighted to learn this.

I hope your unfortunate experience will not deter you from returning to The Stafford as we would very much like to welcome you back in the future.
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West Country
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Our London home”
5 of 5 stars Reviewed November 12, 2012

The Stafford is an oasis of calm in a quiet backwater just off St James's Street. We have stayed here many times and each time we arrive, we are greeted like long lost friends but with the respect that hotel guests expect. Something that rarely happens in top hotels such as this.

The rooms are excellent and The Mews suites delightful. The staff are all charming, attentive and nothing is too much trouble. If you want to see how a good Concierge works, then look no further than this hotel. They have the best Concierges we have ever encountered. Nothing, bar nothing is beyond them!!

A real highlight is the American Bar. To be able to sit outside in the middle of London and watch the world go by with a nice glass of Pol Roger - priceless.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review
November 23, 2012
Thank you for your so complementing review. I am so very pleased that The Stafford has become your 'home away from home'. This is what we strive for and it is comments like this that make the team proud to work at The Stafford and continue to provide a great service. Our Executive Head Concierge was particularly flattered and has shared your comments with his team.

We all very much look forward to welcoming you 'home' on many more occasions in the future.
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Vail, Colorado
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“nice --- older rooms”
4 of 5 stars Reviewed November 8, 2012

The hotel is lovely and the staff is very attentive. Perfect service. However, I thought the rooms were a bit dated. There are nice touches though, I loved the rubber duck by the bath tub! I thought the menu in the restaurant was a bit too British...

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review
November 10, 2012
Thank you very much for your great comments. Some rooms are more traditional in décor while others have a more modern feel as we try to meet the needs of all our guests. If you wish to return, please do let us know at the time of booking that you would prefer a slightly more contemporary room and we shall be delighted to arrange.

We very much hope to welcome you back to The Stafford in the future.
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Leigh on Sea
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Best bed ever”
5 of 5 stars Reviewed October 29, 2012

We just stayed the one night but had a peaceful and enjoyable time here and would certainly choose this hotel again. The bed was sublime, the linen was wonderful and the duvet and pillows made to be sunk into. We ate in the American Bar and it was a good choice as it was cosy and intimate on a dark and wet evening. I had pulled pork and very tasty it was while my husband enjoyed fish and chips, the only improvement for him would have been extra chips. The tables are low and we were given trays which added to the feeling of dining at a friends house. The situation of the hotel is lovely, hidden away, very secluded and quiet yet handy for a walk in Green Park or a trip to Fortnum and Masons.

Room Tip: I personally thought the main house was better and if the weather is bad you don't have to brave...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review
November 10, 2012
Thank you for your so positive comments regarding your recent stay with us. My Executive Housekeeper (who is very particular about choosing the right...
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Cambridge, United Kingdom
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
“Super 5* London Hotel”
5 of 5 stars Reviewed October 29, 2012

London hotels can be hit-and-miss affairs, but the Stafford is definitely a HIT.

I stayed here after booking a 5-star "Top Secret Hotel" on lastminute.com. I had an midday flight from Heathrow the next day, so thought I would spoil myself with dinner with a friend in London and a night at a 5-star hotel.

It was exactly what I needed. The staff were friendly, helpful and accommodating and made me feel very welcome and special. The room - oh my God! I have never slept in such an amazing bed, it was like sleeping in clouds.

I luxuriated in the marble-lined bath for longer than is good for me then indulged in room service breakfast whist reading the paper. No one knew were I was and my phone was switched off, it was 18 hours of utter, pure bliss. The staff - who knew I was having a self-indugent jolly - behaved like willing co-conspiritors.

All to soon it had to come to an end and I was en route to Heathrow.

Will definitely stay again.

Room Tip: My room was in the main part of the hotel. It was very quiet, if lacking a view.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review
November 10, 2012
I am delighted you were able to make the most out of your time with us here at The Stafford. Thank you for sharing your great comments. My team strives to support all our guests to make their stay as enjoyable as possible - whether you are with us to escape the hustle and bustle of every day life or to get as much work done as possible.

I very much hope to welcome you back to The Stafford very soon!
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Additional Information about The Stafford London by Kempinski

Also Known As:
Stafford Hotel
The Stafford London By Kempinski England
Address: 16-18 St. James's Place, London SW1A 1NJ, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotels in London
#33 Romantic Hotels in London
#42 Business Hotels in London
#99 Family Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Stafford London by Kempinski is a leading five star hotel in London and defines all that is quintessentially British. Located in the heart of London in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened in 1912 and rich in history since the 1700s it offers luxurious rooms and dining with an award winning personalised guest service. ... more   less 
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