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“Best bed ever” 5 of 5 stars
Review of The Stafford London by Kempinski

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The Stafford London by Kempinski
5.0 of 5 Hotel   |   16-18 St. James's Place, London SW1A 1NJ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #84 of 1,073 hotels in London
Leigh on Sea
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Best bed ever”
5 of 5 stars Reviewed October 29, 2012

We just stayed the one night but had a peaceful and enjoyable time here and would certainly choose this hotel again. The bed was sublime, the linen was wonderful and the duvet and pillows made to be sunk into. We ate in the American Bar and it was a good choice as it was cosy and intimate on a dark and wet evening. I had pulled pork and very tasty it was while my husband enjoyed fish and chips, the only improvement for him would have been extra chips. The tables are low and we were given trays which added to the feeling of dining at a friends house. The situation of the hotel is lovely, hidden away, very secluded and quiet yet handy for a walk in Green Park or a trip to Fortnum and Masons.

Room Tip: I personally thought the main house was better and if the weather is bad you don't have to brave...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
Thank you for your so positive comments regarding your recent stay with us. My Executive Housekeeper (who is very particular about choosing the right products for the perfect night's sleep) and our Culinary Director were delighted to read you review. Our American Bar is a real gem and is designed to give you the feeling of being relaxed and looked after, exactly as you described.

We look forward to welcoming you back to The Stafford in the hopefully not too distant future.
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445 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Cambridge, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 29, 2012

London hotels can be hit-and-miss affairs, but the Stafford is definitely a HIT.

I stayed here after booking a 5-star "Top Secret Hotel" on lastminute.com. I had an midday flight from Heathrow the next day, so thought I would spoil myself with dinner with a friend in London and a night at a 5-star hotel.

It was exactly what I needed. The staff were friendly, helpful and accommodating and made me feel very welcome and special. The room - oh my God! I have never slept in such an amazing bed, it was like sleeping in clouds.

I luxuriated in the marble-lined bath for longer than is good for me then indulged in room service breakfast whist reading the paper. No one knew were I was and my phone was switched off, it was 18 hours of utter, pure bliss. The staff - who knew I was having a self-indugent jolly - behaved like willing co-conspiritors.

All to soon it had to come to an end and I was en route to Heathrow.

Will definitely stay again.

Room Tip: My room was in the main part of the hotel. It was very quiet, if lacking a view.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
I am delighted you were able to make the most out of your time with us here at The Stafford. Thank you for sharing your great comments. My team strives to support all our guests to make their stay as enjoyable as possible - whether you are with us to escape the hustle and bustle of every day life or to get as much work done as possible.

I very much hope to welcome you back to The Stafford very soon!
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Raleigh, North Carolina
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 23, 2012

My husband and I stayed here our first two nights in London as part of a multi-country trip. We stayed in the main house on the 6th floor. As others have noted I believe we may have been upgraded to a Deluxe King room and our breakfast was included as well. The room was beautifully furnished and made us feel right at home. Everything was on point. The staff are impeccable. The location is great for persons wanting to see major sites. I would recommend The Stafford to anyone visiting London. Cheers!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
Dear Alexandra,

Thank you very much for your complimenting comments about your stay with us. I am very pleased you found the staff to be impeccable as that makes me very proud indeed and confirms that we are focussing on the most important aspect of any hospitality business - our team.

We very much look forward to welcoming you back in the hopefully not too distant future.
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south staffordshire
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 21, 2012

Stayed here for one night on a travel zoo promotion. The hotel was just tucked off a side street in Mayfair. The room was quite small (what you expect in London) but very luxurious, bed was lovely and comfortable and extremely quiet (didnt hear any other guests at all in the room). We had complementary tea to the room which was a nice touch.
Breakfast was excellent and the staff were great/friendly.
Excellent hotel would highly recommend. Would love to stay again.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
I am delighted you have enjoyed your stay with us and I appreciate that you have taken the time to share your experience. In my eyes it's the people that make a hotel special and I am very glad you agree. Rest assured I have shared your lovely comments with all colleagues at The Stafford.

We very much look forward to welcoming you back to The Stafford in the future.
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Oxford, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2012

Took my wife to The Stafford for a surprise birthday treat and the surprise was well appreciated. Hotel is in a very good part of London and is close to all attractions if that is what you are after.
On arrival our room wasn't ready but the hotel took our bags (We were informed that our bags would be ready in the room but this unfortunately this didn't happen and they were left near reception in a secure room) took my number and would be contacted when ready. We took this as an opportunity to have a walk about up Jermyn street and found some very good pubs/bars especially the Red Lion.
When we returned and went to our room, it was in very good order although a little cramped (this is explained in the other reviews) but the bed was fantastic and had everything we needed.
Booked the restaurant for 1800 that evening and was waited upon with excellent service and food was very good. The Concierge that evening was very helpful and arranged for a taxi to take us to a show.
On our return we went to the American Bar and had a drink, although didn't accept the compliments that were thrust on to our table as though it was a matter of course, would of been nice to of been asked if we cared for these rather that find out later that I had been charged for something we didn't ask for. (only a minor point)
Excellent nights sleep and a very hearty breakfast with very good service again.
Overall an excellent experience and what makes it even better was the deal through last minute, which if I am honest the staff are fully aware about but still give everybody the highest courtesy.
Will be staying again (subject to offers !!)
Mr&Mrs Jones

Room Tip: If you are not happy with your room ask for it to be changed, the worst is they will say no!!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
Dear Mr. and Mrs. Jones,

Thank you very much for sharing your feedback. Please accept my apologies for not having delivered your bags to your room prior to your return to the hotel. Rest assured this is not our usual standard and I have spoken to my Executive Head Concierge to prevent this in the future. Moreover, the bar team should have advised you more accurately as hidden charges are not our intention.
I am however very pleased that you enjoyed your overall stay. I believe a luxurious bed, courteous team members and a hearty breakfast are the most important assets of a great hotel.

We very much look forward to welcoming you back to The Stafford very soon!
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barcelona
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 17, 2012

Despite its central location near Green Park and Piccadilly, this small hotel has a very calm and homey feeling.
Staff is competent and international and some have been working there for ages.
At the American Bar you might also have a glimpse of Prince Harry like we did :)

Room Tip: For a different experience, ask for the rooms which were horse stables in the late 1800's..
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
I am so pleased to read your great review. Thank you for sharing it. We are indeed very lucky to be in such a central yet very quite location in the beautiful neighbourhood of St. James's. And being a hidden gem, you might indeed spot one or two people that you would otherwise only get to see in glossy magazines.

I hope to welcome you back to The Stafford in the not too distant future.
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 14, 2012

Friendly, accommodating, cosy, delicious burgers and the best bloody mary in London. Fabulous. Keep it at this level guys, especially as you are only100 yards from my office. We need a good local. Pub not separately listed on trip advisor?

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London by Kempinski, responded to this review, November 10, 2012
I am very pleased you enjoyed our famous Stafford Burger in our atmospheric American Bar. Ben and his team have made the American Bar an institution within St. James's and we would love for our bar to become 'your local'. The reason for not having a separate page for the American Bar is that we do not receive a sufficient amount of reviews however, the ones we do receive are of great quality which is what matters to us. Thank you for sharing your feedback!

Ben and the team look forward to welcoming you also in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Stafford London by Kempinski

Address: 16-18 St. James's Place, London SW1A 1NJ, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Romantic Hotel in London
#69 Luxury Hotel in London
#101 Business Hotel in London
#130 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Stafford London by Kempinski 5*
Official Description (provided by the hotel):
The Stafford London by Kempinski is a leading five star hotel in London and defines all that is quintessentially British. Located in the heart of London in the historical neighbourhood of St James's, it is set in a discreet and prestigious location beside the Royal Green Park. Opened in 1912 and rich in history since the 1700s it offers luxurious rooms and dining with an award winning personalised guest service. ... more   less 
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Also Known As:
The Stafford London By Kempinski England

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