We was on a works party, our group was about 26 people.
The hotel was really stunning, and most of the staff where exceptional.
The down side was. The room had too many pieces of furniture in and was cramped.
My wife and I was unable to use the hotel bar, the Door man (yes door man) said we had to wait, it was only when some regulars he new arrived that he said we could go in, just so he could also let this other group of 4 in. The bar men where indicating not to let anyone else in.
After waiting some 15 minutes for a drink we left as we was not looking like being served.
At Breakfast we was seated and asked if we would like any toast and orange juice. To which we replied yes to both.
After asking twice where these where we was finally handed the toast and drink.
When the breakfast arrived it look and tasted great, however it was barley warm, and once again we had requested sauces but these never materialised.
We was on a company night out and never had to pay for the hotel, but I know it is not cheap and so I would have expected better level of service.
We have stayed in many a hotel and some have had a lot lower rating, and a lot lower price than the Langham, yet the complete Service has been better.
I work in a customer related business, and it is all about Service then price !
- Official Description (provided by the hotel):
- The Langham, London located in the heart of London's West End, a short walk from Oxford circus, has been delighting guests with enchanting hospitality since opening as Europe’s first Grand Hotel in 1865. Following an £80m transformation the hotel will charm you from the moment you step inside her dazzling new lobby. Complimentary to hotel guests, enjoy use of Chuan Spa Fitness Club featuring a state-of-the-art gymnasium and a 16 meter swimming pool. ... more less
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- Also Known As:
- The Langham, London Hotel London
- Langham Hotel London
- The Langham, London England