Arriving at this hotel at 5pm after a long flight they told us they had given away our pre-paid rooms . They said it was a mistake due to a system failure. At that point two more families came to the desk - the same had happened to them , but one of them had ALREADY checked in that morning and left bags at the hotel all day !! Hence the story about a system failure was not true, since for that family they could have just handed over the keys , even if the system was down .
Appalling way to run a hotel.
They did arrange for us to go to a sister hotel ( much nicer place) and paid the taxi , but by the time we got there we had lost 90 mins of a one night stay in London .
- Also Known As:
- The Kingsley By Thistle Hotel London
- The Kingsley By Thistle Hotel
- Kingsley By Thistle London
- Thistle Bloomsbury
- Kingsley By Thistle Hotel London
- Thistle Holborn, The Kingsley London, England
- Official Description (provided by the hotel):
- Following a recent extensive £10 million restoration and refurbishment program at the hotel, every area of the hotel has been transformed – our bedrooms have been completely modernised with a contemporary design and vibrant soft furnishings. Our public areas reflect the new contemporary style but retain elements of the hotel’s traditional Edwardian features. London landmarks like the British Museum and Covent Garden and Oxford Street are within easy walking distance. Just five minutes from Holborn and Tottenham Court Road Tube Stations. ... more less
- Reservation Options:
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