I wanted to treat my husband to a night out in our home town and looked at a range of hotels in London before settling on the St Pancras Renaissance. One of the deciding factors was certainly the communications I had with the charming and efficient James of Guest Services. I don't know how much he is paid but it is most certainly not enough. He is a wonderful ambassador for the hotel. At the Renaissance, all the staff were exemplary in their professionalism and level of service. The Chambers club staff were particularly good as they combined good service with good humour and made our stay really enjoyable. The hotel itself is also worth a visit in terms of its historical significance. The spa is clean and relaxing and the rooms filled with little attentions to detail which added to the overall experience. We had a view over the Eurostar terminal and the trains which we loved. A really unusual room with a view. The only downside for us was the lunch at the Gilbert Scott. We went for the cheap and cheerful Sunday lunch at £27 so I was not expecting haute cuisine, but by the time we'd had a glass of Champagne each, the service and cover charges brought the bill up to nearly £100. For what we actually consumed and the very slow service, this was disappointing - but in no way a reflection of the quality to be found in the rest of the hotel. We were only there for a few hours but we came home feeling relaxed and happy. We would definitely return. It would be an ideal pitstop for anyone travelling through London using Eurostar, but it's also a destination in itself.
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- Also Known As:
- St. Pancras Renaissance London Hotel England