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“Noise,Noise and then some more..” 1 of 5 stars
Review of St. Pancras Renaissance London Hotel

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St. Pancras Renaissance London Hotel
5.0 of 5 Hotel   |   Euston Road | St Pancras Chambers, St Pancras Station, London NW1 2AR, England   |  
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Hotel amenities
Special Offer
Free WiFi + Late Checkout
Ranked #248 of 1,049 Hotels in London
Certificate of Excellence 2014
Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
“Noise,Noise and then some more..”
1 of 5 stars Reviewed December 29, 2012

I am currently at this hotel and to be honest cannot wait to leave tomorrow morning! Id leave tonight if I could just to get a decent nights sleep.
The hotel itself is beautiful,steeped in history and full of character however the noise from the rooms is beyond acceptable.I am now in my second room on the 7th floor and theres more noise than the first! Its constant banging,slamming of doors,every noise carries...It sounded before in my first room like an elephant above on the ceiling.,.It never stops.The staff outside in the corridors doing their house keeping,you can hear everything from them running up and down to them slamming the doors..its constant and really really bad to sleep here.I literally cannot wait till morning to check-out.so thats 2 rooms in 2 days and no peace!
The rest of the hotel is beautiful,the lobby is one of the most unique Ive seen,the lounge is great and the bar is very quirky and interesting,busy and good for people watching.
The staff are helpful but seem to have no idea about noise as they are not the ones in the rooms.
I will be stuffing the earplugs in again tonight.
The station connected to the hotel is great for food,shops,snacks etc..
The room I had was not in the Chambers section,but the other side.
My first room when I looked out of the window all I saw was a huge roof a few feet away from the window..nothing else at all.that was the 4th floor..if you were unlucky to be on a lower floor all you get is a brick wall..the higher floors like 6 and 7 are better for a view but still not much of one.
The bathroom products are REN so that is nice.Bed is comfybut no point when you cannot sleep from consistent noise..The rooms in the side I stayed were nice but nothing wow..some come with only a shower cubicle and some with the bath and shower over the top..so when checking in if you feel like a soak,make sure you ask for a room with both bath and shower.I would have really enjoyed my stay here if it wasnt for the noise..exausted and unhappy!
I stya in hotels all year round for my work and this is one of my top ten noisy!!! I wouldnt mind if it was from traffic lets say but when its from housekeeping round the clock then I have an issue with that!

Room Tip: Barrow rooms have awful views on one side.being a brick wall and a sloping roof if you're lucky...
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (574)
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Beverly Hills, California
Top Contributor
66 reviews 66 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 28, 2012

I've stayed at the Rennaissance St. Pancras many times this past year and have thoroughly enjoyed every stay. The staff is fantastic; efficient but friendly. The two drinking lounges are magnificent, a hub of activity. And the immaculately restored 4-story Victorian staircase is really one of the best tourist attractions in London. They just don't build them like that anymore. The bedrooms that I have stayed in were more modern, comfortable rather than stylish. But the common areas of the hotel are really stylish of a Victorian era of past. The club lounge for Marriott Elite members or those who choose to add this in their package was one of the best among Marriotts around the world (perhaps along with Seoul, Korea). Their best staff including Sarah, Anka, and Phil were the models of customer servicing to perfection. They helped make a great building and hotel into a great stay. An elevator away from the Eurostar trains. Some good restaurants nearby including The Fellow. If you value staying in a well-run beautifully restored architectural masterpiece then this is a superb selection!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
59 reviews 59 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 28, 2012

We've wanted to stay at the St Pancras Hotel ever since it opened and thanks to Eurostar being several hours late we got our chance.

The room was lovely and the bed was so comfortable. It's a pity the grouting around the bath had gone (if it was ever there) but my wife thinks I am just being picky.

I've had several over priced beers in the Booking Office bar waiting for a train north but I didn't realise that was where breakfast is served. The Booking Office is a great location for a bar but I like to sit at a proper table for my breakfast and I certainly don't want to slouch in an armchair to eat my bacon and eggs! Also it's so dark in the Booking Office for breakfast, the hotel is huge, why don't they serve breakfast somewhere else?

I should mention the breakfast tea they serve; they charge by the tiny pot and it's awful. We were charged £16.50 for tea and coffee and the total breakfast bill was just under £60 and I was still hungry!

The hotel is a lovely building, I'm pleased we stayed there but I won't be going back as it's such poor value.

I've given it a 4 star rating but I'm not sure it deserves it at the price.

Room Tip: Book on the internet, the rack rates are scary.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot,
Top Contributor
207 reviews 207 reviews
84 hotel reviews
Reviews in 80 cities Reviews in 80 cities
241 helpful votes 241 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

Few London hotels could ask for a better location than this historic building and Renaissance do a very good job of utilising it to the maximum. The impressive lobby could be a bit of an echo chamber, but they have managed to make it friendly and inviting giving you a great first impression and it is a very usable space once you are settled in. A lot of careful thought and work has gone into the restoration of this building and the blend of historic features and modern comforts works very well - particularly the bar in the former booking office. The rooms are comfortable and well equipped though the bathrooms are perhaps a little pinched for space - going for a shower only helps but compared to some alternatives they are perhaps the weak point in the room. Breakfast too didn't impress me overly. The strength of the hotel lies in its staff - very friendly and helpful with nothing being a problem. Outside you are not in exactly the best part of London, but it is handy for the underground and of course the railway, with the St Pancras international station concourse providing a wealth of shopping and dining options. Given the restrictions on developing the site Renaissance have done an excellent job and the hotel would be good for either a London base or for an overnight before catching the Eurostar.

Stayed December 2012, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
57 reviews 57 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 28, 2012

This is a 5 star hotel in a wonderful location. We only stayed for one night, as I expect many would. But everything we needed was immediately available. We needed a car to take us out at short notice; one was provided straight away and was from a very nice firm of drivers. Very comfortable rooms with interconnecting doors. Room service was straightforward, hot and quick.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 26, 2012 via mobile

This hotel is a dream for people who appreciate all things Victorian. Tea in the Chambers Club was a "proper tea", and my room was spacious and clean. I was escorted to my room (how often does THAT happen these days?), and each member of staff was friendly, courteous and helpful without being intrusive. I have wanted to stay here for quite a while, and as a Christmas treat, this was quite special. The architecture alone is worth it!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 25, 2012

We stayed here as the overnight before our trip on the Eurostar.
Yes it's expensive but you get what you pay for
We found it impeccable
We were late and had reserved dinner in the in house restaurant Gilbert and Scott. I rang to let them know, not a problem and we could push it back
The room we took was the most basic they have but that doesn't mean it doesn't have all the little touches. The little card on the bed explaining the history of the room was a marvellous touch.
The architecture is amazing and the refurbish,eat brings this it to the best. It is a truly amazing building.
The Gilbert Scott is a fabulous restaurant. Food amazing English fare and the wine list is comprehensive. Staff crisp and look superb in their uniforms
Whenever got to the Ticket Office the other in house eatery were breakfast is served but it was buzzing with atmosphere.
There really was too much to do for just one night.
The bed was sumptuous and the room rally very comfortable.
We would definitely come back here a very special treat, a special occasion event or a brilliant start to a Eurostar experience it would be amazing

Room Tip: Basic was good enough
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Pancras Renaissance London Hotel

Address: Euston Road | St Pancras Chambers, St Pancras Station, London NW1 2AR, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in London
#161 Business Hotel in London
#181 Luxury Hotel in London
#201 Romantic Hotel in London
#204 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — St. Pancras Renaissance London Hotel 5*
Number of rooms: 245
Official Description (provided by the hotel):
It was with great excitement that St Pancras Renaissance Hotel re-opened its doors on 5th May 2011, after an extensive six-year restoration. Widely recognised as one of London's greatest Victorian landmarks the 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. ... more   less 
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St. Pancras Renaissance London Hotel England

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