We stayed in the Chambers Wing (first floor) and our room was visually stunning. 16ft high ceilings, beautiful full height windows, a massive fireplace - the restoration has been a real success. We asked to be taken to our room via the Grand Staircase, and the sense of occasion and grandeur didn't disappoint. The room we stayed in did "atmospheric restored" old with "everything works" new beautifully. The only niggles are on service. While the idea of the Chambers Club is excellent, it felt very much like it was early days and the staff were as yet unused to the routine and the lay-out of the place. Over breakfast, food kept running out, tables stayed uncleaned, cutlery and napkins seemed to be in short supply, it was chaotic and didn't feel very "5 star". If the aim was to give the experience of a mid-level railway station restaurant experience, it worked :) Now the staff were trying very hard, this is not the fault them, but 2 people on waiter duty at peak time seemed woefully understaffed. It was a similar experience with our room service order - it took a very long time to arrive, and a very long time after we called for our trays to be taken away. Having said that, the bar adjacent to the Gilbert Scott is just perfect - great atmosphere, superb bar staff, cocktails just like they should be. This hotel has a lot, an incredible amount, to commend it and is probably one of the best looking city hotels anywhere going, but there are a few creases in delivery which need ironing out.
- Also Known As:
- St. Pancras Renaissance London Hotel England
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