I booked this night away as a surprise for my partners birthday. I got a very good deal (a web promotion to celebrate opening) but regardless of the reduced price I paid, from the minute i booked the room the service I received was second to none. The earlier reviews are all spot on- the service here is unlike anything I've ever experienced. The extra effort that was taken and the little things that were done for us really made the experience all the more special. We were given a tour of the hotel when we arrived, and when we were shown to our stunning room (we had been upgraded as it was a special occasion!) and had a half bottle of French champagne waiting for us, and were even given a free late check out of 2pm. We also had breakfast included as part of the deal, which was excellent as well. You can sit outside in the courtyard and the ambiance is lovely (and so is the food).
The whole stay all of the staff were lovely and so helpful, very much a well oiled team of people. From the people behind the front desk to the bar and restaurant staff- they were all excellent and were so attentive and thorough.
You can see from my photos how gorgeous our room was. The design and features are incredible- beautiful, lush furnishings, apple tv and connectivity, enormous tv and one small one in the bathroom which you could watch from the deep soak tub. (note: not all rooms have the tubs, so make sure you ask to avoid disappointment). Beautiful beds and linen, a choice of about 15 different pillows (!?!?) to request, and every little creature comfort you can imagine.
Dinner in the restaurant was delicious; aged steaks, great wine and fresh produce. Again, great staff made the difference.
This is a brand new hotel with excellent facilities (billiards room, lovely cocktail bar, fab pool and gym) and details that just make it really special. The interior design is lush and eclectic throughout the entire hotel, so much so you feel like you are in a fantasy land. The grounds of the hotel (Syon Park) are gorgeous. We took bikes and rode around the park and down by the river, I definitely recommend that. You can borrow bikes for free from the hotel, and there are a large number of other activities you can do when you're there. You will not be bored!
Whatever bugs that needed to be ironed out (being a brand new hotel) are dead and gone and what is left is a paradise. Highly recommend for a special and relaxing weekend away. The problem is you are so pampered you don't want to leave! Thank you everyone at Syon Park Hotel! We had a ball and will be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 9, 2011
Well, you have left me with nothing to say really. Thank you for making the choice to stay with us and we were completely thrilled to have you here. You said a lot of lovely things about the team and I will make sure they are passed on. Please come back anytime you would like.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.