We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awful Reception!!” 2 of 5 stars
Review of 45 Park Lane - Dorchester Collection

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added 45 Park Lane - Dorchester Collection to your Saves list
45 Park Lane - Dorchester Collection
5.0 of 5 Hotel   |   45 Park Lane | Mayfair, London W1K 1PN, England (Mayfair)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Bed and Breakfast
Ranked #89 of 1,053 Hotels in London
Certificate of Excellence
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Awful Reception!!”
2 of 5 stars Reviewed 4 days ago NEW

Arriving in a car on a very 'wet' day with three children one would expect to be met by courteous welcoming door persons BUT NOT SO HERE:-
We were totally ignored- had to double park and find our own umbrella to get the 6 of us in one at a time - WHILE THE STAFF JUST WATCHED!!
Nothing remotely like the reception we always experience at the Dorchester (and most other hotels in London) just a few meters away -

Stayed August 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, 3 days ago
Dear Richagadir,

Thank you for sharing your review of 45 Park Lane.

I was naturally disappointed to learn that your stay with us did not live up to your expectations and I would like the opportunity to discuss your feedback. Your comments are highly appreciated as it is the most valuable way to continuously improve our services.

I would like to invite you to contact me directly at the hotel at your earliest convenience to discuss the issues that you have outlined further.

Kind regards,

John Scanlon,
General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

115 reviews from our community

Traveler rating
    89
    20
    5
    1
    0
See reviews for
13
41
5
31
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Switzerland
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had a wonderful time went on a meeting to london and was booked into 45 park lane by my office...was received at entry very warmly by hotel staff everything about this hotel is loveable will surely look forward to return back soon......

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, 3 days ago
Dear grace_kin,

Thank you for sharing your kind words on 45 Park Lane.

It was a pleasure to read your compliments on our attentive service and I was pleased to learn that 45 Park Lane provided a wonderful setting to your meeting. I am looking forward to sharing your feedback with the team who will be pleased to learn that you regard 45 Park Lane so highly and plan to return soon.

Kind regards,

John Scanlon,
General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is wonderful . It's perfectly placed for visiting London being opposite Hyde Park and within walking distance of Oxford Street .
Our room was wonderful with beautiful views over the Park .

The breakfast was nice and the staff were really obliging .

Stayed August 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, 1 week ago
Dear Annie T,

Thank you for sharing your review of 45 Park Lane.

It was wonderful to learn that you found the service to be attentive, the staff excellent and the setting superb. I was particularly pleased to read your compliments on our central location and exquisite rooms.

I look forward to sharing your kind words with the team and we do hope to welcome you back to 45 Park Lane soon.

Kind regards,

John Scanlon,
General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 22, 2015

This is part of Dorchester collection boutique hotel with great personality.
What makes this hotel so spoils the guest service agents.
We stayed in this Dorchester property April 2015 for weekend only. Fantastic room with impeccable service specially Halima the guest service agent. She was absolutely brilliant and very friendly.
She was always there when need her assistance.
Thank you for the wonderful stay.

Stayed July 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, 5 weeks ago
Dear Ismail E,

Thank you for taking the time to review your recent stay at 45 Park Lane. I am very proud to read that you have mentioned our friendly host team and in particular, Halima. The host team go to great lengths to ensure that each and every guest has a truly memorable experience and I’m delighted that you felt well cared for throughout your stay. Rest assured I will share your comments with the team and in the meantime I look forward to welcoming you back to 45 Park Lane.

Kind regards,

John Scanlon,
General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona del Mar, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 14, 2015

My husband and I were traveling with our two grown daughters so we had requested connecting or adjoing superior king rooms. The concierge e-mailed me shortly before our trip that they would not be able to accomodate our request. Upon our arrival, we were pleasantly surprised that we had been upgraded to a deluxe suite with adjoining rooms. The rooms were spacious and comfortable. We also had requested an airport transfer to the hotel and we were delivered to the wrong hotel. We were dropped at the Dorchester Hotel across the street. We walked across the way to check in and wait for our luggage to arrive. It took some time for the luggage to arrive and we had to call to check on it as we wanted to shower before our dinner reservations downstairs at Cut. The dinner at cut was delicious with good service and an easy option for our first night in London. Some of the small things I appreciated in our room were the Nespresso machine and complimentary milk and water in the mini bar. I also appreciated the tray in the safe to easily remove and stow my jewelry. The doormen were always friendly along with all of the staff. It was also nice to have a drink at the Dorchester across the street and be able to apply it to our room. We had a great stay at this hotel and the only gliche was being delivered to the wrong hotel initially. We would definitely stay here again. We loved the small, not overly crowded feel.

Room Tip: Request higher floor for less traffic noise
See more room tips
  • Stayed July 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, July 20, 2015
Dear CDMliving,

Thank you for taking the time to review your recent stay at 45 Park Lane; I am very pleased to read that you particularly enjoyed our in-room amenities and the flexibility of bill-back for services taken at our sister property The Dorchester. Once again, I am very sorry that you did not experience our usual high standard of airport transfer and rest assured we will do all that we can to avoid this happening again.

Also, thank-you for your kind words about the team here at 45 Park Lane; they take great pride in providing first class service and will be delighted that you mentioned them in your review.
I hope to have the opportunity to welcome you back to 45 Park Lane on your next visit to London.

Kind regards,

John Scanlon,
General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 14, 2015

Shhhhh...Do not tell anyone…THIS HOTEL IS OUTSTANDING. I have been to London numerous times. I have stayed at the Lanesborough, Claridges, etc...but for me 45 Park Lane was perfection. I was greeted by the loveliest people every where I turned. They whisked my up to my room on the 7th floor overlooking the Park. The room is immaculate and luxurious. The systems for lighting, housekeeping, room service, temp control, etc... are all at your fingertips and intuitive. I was so happy I didn't want to leave my room, which was just as well because in room dining was mouth waveringly delicious. This hotel is the sister to the larger more traditional Dorchester Hotel next door. I visited the Dorchester spa for a blow dry, the serenity of the space was magical. I cannot wait to return to London and never leave my hotel!

Room Tip: The hotel is not huge so there are no long corridors to navigate. The rooms seem sound proof and t...
See more room tips
  • Stayed July 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, July 20, 2015
Dear VerbierV,

Thank you for your kind review of 45 Park Lane.
It gives me great pleasure to read your wonderful comments and I am delighted to learn that you found the room service to be excellent, the staff attentive and the in-room technology seamless.

I am looking forward to sharing your feedback with the team who will be glad to read your detailed comments and also learn that you regard 45 Park Lane as one of your favourite hotels in London.

I was particularly glad to read that you were able to sample all of our luxury facilities, including The Dorchester Spa and I look forward to welcoming you back to 45 Park Lane in the not too distant future.

Kind regards,

John Scanlon,
General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 12, 2015 via mobile

My husband and I have just had the most wonder stay at this lovely boutique hotel which is part of The Dorchester Collection. This was our first visit to this hotel although we have stayed at The Dorchester many times. Everything was perfect, from arrival to departure two days later, and we truly didn't want to leave. We had a lovely room overlooking Hyde Patk and as we were on the 8th floor, we had wonderful views of the London skyline. The decor is state of the art and we experienced fabulous service from everyone we met. A huge thank you to you all. We cannot wait for our return visit!

Stayed July 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrScanlon_45ParkLane, General Manager at 45 Park Lane - Dorchester Collection, responded to this review, July 15, 2015
Dear Jane T,

Thank you for taking the time to share your thoughts on 45 Park Lane.

I am delighted to learn that your first visit to 45 Park Lane was a thoroughly enjoyable experience and it gives me great pleasure to read your kind words on our contemporary rooms and art-deco inspired spaces.

It was a pleasure to read your comments on our service and it is wonderful to learn that you plan to return soon. Rest assured that I will share your feedback with the team who take great pride in ensuring each guest experiences a memorable stay.

I look forward to welcoming you back to 45 Park Lane during your next visit.

Kind regards,

John Scanlon, General Manager, 45 Park Lane, Dorchester Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these London hotels
Mayfair
The Dorchester
The Dorchester
#56 of 1,053 in London
4.5 of 5 stars 1,094 reviews
Mayfair
Grosvenor House Apartments by Jumeirah Living
Mayfair
Metropolitan by COMO, London
Metropolitan by COMO, London
#72 of 1,053 in London
4.5 of 5 stars 791 reviews
Show Prices
Show Prices
Show Prices
Mayfair
Four Seasons Hotel London at Park Lane
Belgravia
The Wellesley
The Wellesley
#65 of 1,053 in London
4.5 of 5 stars 166 reviews
Knightsbridge
Bulgari Hotel & Residences
Bulgari Hotel & Residences
#27 of 1,053 in London
5.0 of 5 stars 245 reviews
Show Prices
Show Prices
Show Prices

Been to 45 Park Lane - Dorchester Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about 45 Park Lane - Dorchester Collection

Address: 45 Park Lane | Mayfair, London W1K 1PN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#74 Business Hotel in London
#80 Luxury Hotel in London
#134 Romantic Hotel in London
#359 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — 45 Park Lane - Dorchester Collection 5*
Number of rooms: 46
Official Description (provided by the hotel):
Dorchester Collection’s latest hotel 45 Park Lane in exclusive Mayfair, London opened in September 2011 with Wolfgang Puck’s first venture in Europe, CUT at 45 Park Lane. Throughout the hotel, luxurious and contemporary interiors by New York based designer, Thierry Despont, provide a club-like feel. The chic hotel will offers London’s in-crowd and the most seasoned of jetsetters a smart but discreet hotel from which to enjoy London. Each of the spacious 45 rooms and suites offer views of Hyde Park, as does a spectacular Penthouse Suite featuring a spacious balcony with panoramic views over Hyde Park and Mayfair. A striking central staircase leads to the first floor featuring Bar 45, a library and a private media room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Odigeo, Orbitz and Priceline so you can book your 45 Park Lane - Dorchester Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
45 Park Lane Hotel London
45 Park Lane - Dorchester Collection London, England

Owners: What's your side of the story?

If you own or manage 45 Park Lane - Dorchester Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.