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“Afternoon Tea disappointment” 3 of 5 stars
Review of Corinthia Hotel London

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Corinthia Hotel London
5.0 of 5 Hotel   |   Whitehall Place, London SW1A 2BD, England (Westminster / Belgravia)   |  
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Weekend Wonder
Ranked #10 of 1,065 Hotels in London
Chichester, United Kingdom
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Afternoon Tea disappointment”
3 of 5 stars Reviewed September 12, 2013 via mobile

The location of the hotel is brilliant and easy to find from Waterloo or embankment. Very clean and the chandelier is beautiful.

However on arrival no one was there to greet us and there is no obvious entrance to the lobby lounge. Also I know the name should have prepared me but you are sat in a lobby so the breeze from the doors opening made the experience cold and you felt very exposed by guests walking past you to go to their rooms.

The staff are very friendly but take a long time to get their attention if you needed more tea or the bill.

We had the champagne afternoon tea. And I had a vegetarian option. Which was great however when they brought desert I was asked if I was a 'picky' vegetarian as if not I could have all the deserts. I'm not 'picky' I just don't want to eat animal. That made me quite cross and uncomfortable.

The tea got cold very quickly and was not very flavourful. And we had to ask for this to be replaced which took a long time.

The cakes were beautiful but sadly did not taste as good as they appeared. The sandwiches were lovely however and you could have more. The champagne was also of a good standard.

Upon being served the cakes we were also given what we were told were goody bags. But they were just bags with advertising and pricing for the spa and hotel. Very poor and we left these behind.

I have had afternoon tea at quite a few places and therefore would not return here again as I feel there are better options for your money. The company I had made the afternoon enjoyable not the hotel.

  • Stayed September 2013
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 27, 2013
Thank you for taking the time to post a review of your Afternoon Tea experience in the Lobby Lounge at Corinthia Hotel London. The hotel is ideally with quick and easy access to and from Embankment tube and Charing Cross rail stations, and just south of the Strand and next to the River Cruisers. The Housekeeping team have impeccable standards and maintain the hotel with meticulous cleaning. We are very pleased you think the one thousand and one Baccarat Full Moon crystal chandelier is beautiful, it was especially designed for the hotel by Chafik Gasmi, and makes a magnificent first impression. We are very disappointed to read that the rest of your experience was a disappointment and in this instance we failed to exceed your expectations. Your review has been forwarded to the Hotel Manager and Food & Beverage Director, who would welcome the opportunity to restore your faith in Corinthia Hotel London if you would like to contact them directly. We look forward to hearing from you.

Kind Regards, Matthew Dixon, General Manager.
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1,330 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
New York City, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed September 11, 2013

It was supposed to be a 5 night stay but it was so comfortable that we ended up staying for 2 weeks!

Very large rooms for London standard alone is a huge plus, but it comes with great bathroom and modern technology and facilities such as the Spa and a good business centre.

Even when there are hiccups, the management deals with them very graciously.

It is THE place to stay in London.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 18, 2013
Thank you for posting a super review of your stay at Corinthia Hotel London. All of our rooms are larger than standard for central London hotels, and come complete with big marble under-floor heated bathrooms with separate rain showers and huge baths with built-in LCD-TVs. The hotel has been designed to meet the needs of the twenty-first century traveller with the latest in modern technology including the fastest 1Gb complimentary Wi-Fi throughout the rooms and public areas, international socket point masterboards, and flat screen TVs with a selection of a hundred and fifty films to choose from. The complimentary Business Centre caters for every need of the modern business traveller, with use of computers, faxing and photo-copying services. ESPA Life at Corinthia is the next generation spa, with a twenty-four hour access state of the art gym, a stunning relaxing Thermal Floor, and seventeen treatment rooms. We are really pleased to read that you enjoyed your stay you extended your visit, and cannot wait to welcome you back as a regular guest.

Kind Regards, Matthew Dixon, General Manager.
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Westfield, New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 10, 2013

We recently stayed in two connecting rooms with our three children. My husband has stayed for business travel so I wasn't sure how it would be for the whole family but I'm so glad we stayed here. The hotel is new and it shows. The rooms were beautifully decorated, had nespresso machines, and heated floors in the bathrooms. The kids had their own robes and slippers and treats every night. The rooms were also quite spacious. We ate at both restaurants and enjoyed them both, good service and really good food. They were expensive but you expect that. The kids used the pool once too, they had limited hours for kids which was a shame but I can understand its geared towards their spa guests. It was also quite nice. I really liked the location. Its on a quiet street but within a short walk you are in Trafalgar Square or can cross the river Thames and get to the Eye of London or the Waterloo train station which we took to Windsor Castle. We walked to Convent Garden too. I saw a lot of reviews about the staff but everyone we encountered seemed very professional and courteous. Perhaps not overly friendly but our every request was met. I definitely recommend staying at the Corinthia and hope to return on our next visit to London.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 27, 2013
Thank you for posting a review of your stay at Corinthia Hotel London. We especially love welcoming families to the hotel, and it is ideal for combining both business and leisure stays. Many of our rooms are inter-connecting, or are large enough to accommodate extra beds, and we do not charge for children under twelve sharing their parents room. The Housekeeping team have sourced mini dressing-gowns and slippers, as well as Burt’s Bees toiletries just for children, and turndown treats include Cuddly Toys. ESPA Life at Corinthia has special morning and afternoon sessions when children may use the pool, so that both our adult guests and children may enjoy the facilities. The hotel is ideally situated within walking distance of many of London’s must-see sights, adjacent to a central transport hub for easy access around the city, and has over thirty West End theatres within a mile radius, as well as being near to some fabulous shopping destinations. We are really pleased you and your family enjoyed your stay and the team at Corinthia London look forward to welcoming you all on your return.

Kind Regards, Matthew Dixon, General Manager.
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Manchester, United Kingdom
Top Contributor
112 reviews 112 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed September 10, 2013

I booked the Corinthia Hotel as a surprise for my partner due to it's good reviews and great location. The hotel lounge, seating areas, bars and dining rooms are beautiful. The artwork and flowers are stunning.
Our room was amazing - true luxury. Every attention to detail; beautiful bedding, towels, robes, toiletries etc. Subtle lighting, mood music, fresh flowers - it was a very romantic place to stay.
The spa was like something from a film - stunningly beautiful and soooo relaxing.
Each member of staff we came across was courteous, professional and helpful.

The only thing that let the hotel down was the cost. When I paid almost £300 for the room I presumed it would include breakfast. Mistake. Breakfast cost an extra £32 each!! Admittedly it was very good - and so it should have been at that price! Drinks at the bar are also extortionately priced. And don't for one moment think the nuts/chocolates etc in the room are complimentary! We opened a jar of nuts - and found a £9 charge on the bill!!

All in all we enjoyed our stay very much, and would recommend. Just be aware of the hidden costs.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 27, 2013
Thank you for posting a review of your stay at Corinthia Hotel London. The beautiful hotel was designed by GA Designs, who have paid meticulous attention to detail and created a truly stunning hotel, complimented by the fabulous flower arrangements throughout the building. All of our rooms are furnished with the very best quality fixtures and fittings, including Pratesi bed linens, Frette towels, Hypnos mattresses, ESPA toiletries, and a Nespresso coffee machine as standard. We are really pleased you managed to enjoy the use of ESPA Life at Corinthia spa, with seventeen luxurious treatment rooms, a state-of-the-art gym and a Thermal Floor with swimming pool and vitality massage pool, it really is a must-do indulgence when staying at the hotel. The extensive buffet breakfast served in The Northall caters for every taste, with a selection of dishes from healthy organic cereals, fruits, yoghurts, and homemade juices to a Full English, cold meat and fish platters, and a selection of freshly-baked pastries. Thank you for your recommendation, and we very much look forward to welcoming you and your partner on your next visit.

Kind Regards, Matthew Dixon, General Manager.
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Paris, France
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 9, 2013

It looks five or even six stars but the place and sadly the staff were without spirit. First impression was amazing but what we discovered behind the curtain was a huge disappointment. We decided to stay overnight and also had an afternoon tea which they claim to be one of the best in town. We were ignored all the time by everyone. There were just very few staff who had no idea what was going on. Stressed, rushing and frustrated...I feel bad by writing such a bad review but just wanted to warn the others who plan to spend their hardly earned money for such a "treat".
There is something wrong how the place is run. It is not my priviledge to judge these poor guys anyway. However the selection was very good and the only down were sandwiches. It`s a shame because the place is beautifuly designed and has a great potential.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 18, 2013
Thank you for taking the time to post a review of your stay at Corinthia Hotel London. I am very disappointed to read your feedback and comments and would like to address your issues personally, please could you contact me directly, when I could have the opportunity to restore your faith in Corinthia Hotel London.

Kind Regards, Matthew Dixon, General Manager.
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Doncaster, United Kingdom
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 9, 2013

slow check in. beautiful hotel .but staff to busy to make it a good experience .excellent room and spotlessly clean .but for the price have stayed in better ..................................................................

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 17, 2013
Thank you for posting a review of your stay at Corinthia Hotel London. We are very concerned to read your feedback and if you would like to contact me personally with more details regarding your experience I would welcome the opportunity to respond to you personally so that we may restore your faith in the hotel.

Kind Regards, Matthew Dixon, General Manager.
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Belfast, United Kingdom
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed September 9, 2013

I've stayed here before for work but this time was for leisure. What a place! Top class, professional and friendly. Centrally placed for walking, tube, or driving. Will definitely stay here again. Can't recommend enough.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, September 17, 2013
Thank you for posting a review of your stay at Corinthia Hotel London, we appreciate your kind comments and recommendation, especially from a returning guest, whether for business or for pleasure, and look forward to welcoming you back on your next visit.

Kind Regards, Matthew Dixon, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corinthia Hotel London

Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Location: United Kingdom > England > London > Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in London
#4 Romantic Hotel in London
#4 Spa Hotel in London
#7 Family Hotel in London
#10 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Corinthia Hotel London 5*
Number of rooms: 294
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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Also Known As:
Corinthia Hotel London England

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