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“Great hotel and location - shame of the food” 4 of 5 stars
Review of Corinthia Hotel London

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Corinthia Hotel London
5.0 of 5 Hotel   |   Whitehall Place, London SW1A 2BD, England (Westminster / Belgravia)   |  
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Ranked #8 of 1,065 Hotels in London
Sao Paulo, SP
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Great hotel and location - shame of the food”
4 of 5 stars Reviewed January 23, 2013

I stayed for two nights at the Corinthia for a business event. The hotel has character in all the areas: lobby, bar, restaurant and ballroom. The check in and check out were effortless and had no problem in leaving late in the day. The room and bathroom well very nice, well equipped and spacious.
The big minus would be the food. First, we had a dinner for ten people and all the steaks were cold and not cooked as requested. Then, for lunch, there was a buffet and the counters were not enough to accommodate the 100+ people attending and there were only a few tables so most of us had to eat standing or on a chair with the plate on our knees. The gala dinner was just alright, not what you would expect from a hotel like the Corinthian.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, January 28, 2013
Thank you for taking the time to review Corinthia Hotel London. I am pleased to hear that you found the hotel to be full of character and that the interior was to your liking. We pride ourselves in offering a welcoming and attentive service. However I am concerned to hear that your experience of our food was not up to the standard expected. I understand that you must have been very frustrated with this and I am sorry that your stay was marred as a result of this. I very much hope that you will return to the hotel and give us the opportunity to redeem ourselves.

Kind regards
Matthew Dixon
General Manager
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1,334 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
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Northants
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 23, 2013

I have recently returned from a two night business trip at the Excellent Corinthia hotel, staying in an Executive King room.

From my perspective and as a business traveller, the hotel was excellent, from the check-in process, through to evening drinks in the bar and room service - all was of the highest standard of service and professionalism.

Check-in; Quick, courteous and professional> I was personally shown to my room by the very attentive check-in person, with a brief tour of room facilities and services.

The room itself was of a good size, with a very pleasant bathroom layout (separate shower/bath) with double sink. There was a walk in wardrobe with ample hanging and storage space (no trouser press). The decor and quality of the room furnishing was of a high standard, the bed was firm and pillows comfortable. There was a small table for working at and also for taking in room dining. I slept well, with no road, corridor or other room noise at all... All in all, I was very happy with the room and its features.

I did not take breakfast (early to work each morning) and only had room service in the evening (more work) which has a wide selection of good quality food. All staff were friendly, helpful, but not intrusive and attentive.

I secured a very reasonable rate for the room and with the very pleasant communal areas and excellent rooms; I will return on my next business trip to London.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, January 28, 2013
Thank you very much your comments following your recent stay at Corinthia Hotel London. We are ideally located in the heart of London and very accessible for those who are visiting on business. We aim to make our guest’s experience at the hotel as enjoyable as we can, whilst providing all the services necessary to make your trip as simple as possible. We have a fully equipped business centre with a great team on hand to help with any requests. Our bedrooms and suites are among the largest in the London luxury market, with an average size of 45m2. Our Executive rooms are very spacious and discreetly equipped with the latest technology should guests wish to work in their room. We strive to anticipate our guests needs and be one step ahead. I am pleased to hear that we have persuaded you to return on your next business trip to London. We shall look forward to welcoming you.

Kind regards
Matthew Dixon
General Manager
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cambridge
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed at the corinthia on New Year's Eve. Fabulous hotel and great location. We stayed in a large exec room, plenty space and huge bathroom, fantastic shower.
The spa is lovely and very relaxing.
We had a New Year's Day brunch meal at the Northal, lovely food, good service. My husband said the calamari was the best he had ever eaten.
You will not be disappointed!!!!

We are going back in April, looking forward to it very much

Room Tip: All rooms are lovely
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, January 28, 2013
Thank you very much for your kind comments following your recent stay at Corinthia Hotel London. We are so glad to hear that we were able to make your new year special. We have some of the largest rooms in the London luxury market with an average size of 45m2. Our magnificent spa, ESPA Life at Corinthia is spread over four floors and is a wonderful way to spend a lazy afternoon. The Northall has some delicious dishes available and I shall pass on your compliments to the chef. We shall look forward to welcoming you back in April.

Kind regards
Matthew Dixon
General Manager
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1 review
5 of 5 stars Reviewed January 21, 2013 via mobile

From the moment you are greeted by the extremely welcoming and helpful door staff you enter a world of luxury where the attention to detail is second to none.
Staff are attentive, helpful and professional without being overbearing. You feel that nothing is too much trouble and they all appear to genuinely proud of the the hotel and service.
The public areas are luxurious with beautiful furnishings which ooze quality. The lounge is a glamourous yet relaxing area with open fire and comfortable seating. Just the place to relax with a glass of champagne, a coffee or afternoon tea. The restaurant serves beautiful food in quality surroundings and again the service is amazing.
The spa and pool are another stylish area where one can relax in luxury.

The bedroom we stayed in - a standard room was one of the best hotel rooms I have ever stayed in and the attention to detail and quality of furnishing definatly the best. Every detail had been thought of from large comfortable bed with excellent bedding to an oak shelved and mirrored walk in wardrobe containing everything that even the most fashion conscious person could wish for.
The large marbled bathroom has under floor heating, double sinks and a built in bath TV with water proof remote control.
The room also had a balcony overlooking the lounge. An amazing view especially at night when the chandelier shines through.

I could go on forever about this hotel and I am already planning our next stay there.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, February 6, 2013
Thank you for taking the time to write a glowing review of your experience at Corinthia Hotel London. We are really pleased you enjoyed your stay with us, and your kind highlights to detail and small touches that make the hotel so special. We pride ourselves on our Craftsmanship of Care policy, and all of our team are trained to exceed our customer’s expectations, we are all indeed very proud to work here, and enjoy always going the extra mile to please our guests. GA Design have maintained the grandeur of the original structure, whilst incorporating luxury to make Corinthia Hotel London the leading 21st century grand hotel. The bedrooms are one of the largest in London and as standard all come complete with beautiful under-floor heated marble bathrooms with rain shower and separate toilet and bath area, and the luxury of an in-built TV. The Juliet balcony faces the courtyard and gives a fabulous view of the interior of the hotel as well as fresh air and the night sky. It sounds like your stay was an absolute joy and we can’t wait to welcome you once more.

Kind Regards, Matthew Dixon, General Manager
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Falls Church, Virginia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 20, 2013

We stayed at the Corinthia last year as part of our ten year wedding anniversary trip to Europe. The hotel was superb in every way. From checking-in, to the rooms, to tea service in the lobby, to cocktails in the bar, we never once had anything but a positive experience. A bit more on the room: they were laid out very well. While not overly large, the design was functional but contemporary and warm. The bathroom was large and with heated floors. For me, a great room is a soft bed and quiet. Not once during our stay did I hear any noise from the hallway or the other rooms. We slept late and still, no noise from the hallway. Even though the service was great, it is because of the lack of noise in the rooms that I give this hotel a top rating. You will enjoy your stay – and you will sleep well.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, January 28, 2013
I am delighted to hear that you enjoyed your recent stay at Corinthia Hotel London to celebrate your ten year wedding anniversary. We are honoured that you chose to come to the hotel for such a special occasion. At the hotel we aim to provide the best service we can for our guests, making the stay as seamless and enjoyable as possible. We have some of the largest rooms in the London luxury market with an average size of 45m2. Our luxury bathrooms are very spacious and are equipped with under floor heating, a rain shower, ESPA products and LED TVs at the foot of the bath. We are also fortunate to have an inner courtyard within the hotel and this provides a peaceful haven from the bustle of London. I hope that during your stay you were able to explore our magnificent spa, ESPA Life at Corinthia. We shall look forward to welcoming you both back soon.

Kind regards
Matthew Dixon
General Manager
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Cape Town Central, South Africa
Top Contributor
88 reviews 88 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 19, 2013

I have no doubt that my love of this hotel was enhanced by the fact that we got upgraded to a massive suite. It had a guest bathroom; large lounge and dining room ; a vast bedroom with a very large bed, and extra seating; plus a walk in wardrobe and a bathroom that was the ultimate in luxury . It was beautifully decorated and a quite room. The hotel on the whole is magnificent but it's a massive space and tends to seem cold and empty. But if you are not spending time in reception it's worth a stay.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, January 28, 2013
Thank you very much for your kind words following your recent stay at Corinthia Hotel London. We are delighted to hear that you were happy with your complimentary upgrade. We aim to provide our guests with the best stay that we possibly can going above and beyond their expectations. We hope that on your next visit to London you will come and join us at Corinthia Hotel London again.

Kind regards
Matthew Dixon
General Manager
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 18, 2013

We stayed at this hotel from the 26th Dec 2012-1st Jan 2013
We chose the hotel based on the reviews of TripAdvisor and definately were not disappointed. It is as great as all the reviews say it is!
This is such a beautiful hotel. The building is lovely and the interior is modern and luxurious. It has been able to maintain this standard without being too stuffy or formal which I really liked.
The locations is EXCELLENT - only a few minutes walk to Embankment station and another 5 minutes walk around the corner and you are in Trafalgar square. I cannot speak highly of the location. Also it is right in front of the london eye, so for new years eve (and in fact any other night) the views are amazing.
The room itself was extremely large (we had a double/double room) - plenty enough for 4 adults and the bathroom was large, clean and luxurious (with a tv near the tub!). We did have some issues with the shower, however the hotel were extremely professional and able to sort it out for us in the end which I really appreciated as other hotels we stayed in have not been this professional. They staff and hotel manager's attitude clearly reflect that they have the best interest of the guest at heart and go out of their way to make sure you feel welcome. We have stayed in multiple 5-star hotels and resorts around the world, and it is the staff and management at this hotel that makes the Corinthia London reach above and beyond the expectations of a 5-star property.
One incident to note to display how excellent the staff are, was one night I asked the lady that did the turn down service for more toiletries. She went out and brought me a huge pile (pretty much a bucket) of every concievable bath and shower product I might need or want! It's just these extra little things, amongst many others, they do that is unexpected and shows how above and beyond ALL the staff are willing to go to make your stay as comfortable and enjoyable as possible.
The location and the building itself also makes this pretty much number 1 choice in London.
I would definately recommend this hotel to anyone, in fact I don't understand why anyone would want to stay anywhere else, and I can't wait to go back to London and back to the Corinthia.

Room Tip: Double/Double room is very spacious for 4 adults.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, January 28, 2013
Thank you very much for your glowing review of Corinthia Hotel London. I am delighted to hear that you thought so highly of the hotel following your stay over the New Year period. As you have pointed out, the hotel is ideally located in the heart of cultural London. It is the perfect location to visit for business or for leisure and is a great place to rediscover London. You must have had one of the prime positions in London for the firework display on New Year's Eve. The wonderful design of the hotel can be attributed to GA Design International who have done a magnificent job of combining traditional grandeur with modern freshness. We have also kept the needs of the 21st century traveller in mind when we designed the rooms and outlets. All the bedrooms are discreetly equipped with the latest technology, our luxury bathrooms are very spacious with under floor heating, rain showers and LED TVs at the foot of the baths. As you seemed to have noticed the Corinthia experience is not just about the product we offer, but also about the service. We aim to provide the best service possible, going above and beyond our guest’s expectations. We pride ourselves in the friendly and attentive assistance that you receive within the hotel and hope that this extra touch makes your stay more enjoyable. We are very much looking forward to welcoming you back to the hotel soon and hope that it will not be too far away.

Kind regards
Matthew Dixon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corinthia Hotel London

Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Location: United Kingdom > England > London > Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in London
#4 Romantic Hotel in London
#4 Spa Hotel in London
#7 Family Hotel in London
#8 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Corinthia Hotel London 5*
Number of rooms: 294
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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Also Known As:
Corinthia Hotel London England

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