I stayed at the Corinthia London twice in 2012: once in March and again during the week between Christmas and New Year. Really appreciate their flexible check in/check out policy. How nice when you arrive early in the day from an overnight US flight to find the room ready and waiting! Similarly, if you're flying out late, an afternoon check out is available. This is just one of the ways in which the hotel excels at customer care. All of the staff, on both occasions, were warm and welcoming, willing to assist in any way. Room service was quick and delicious, efficiently set up and removed promptly. Breakfasts in the Northall were excellent. The room during my first stay was enormous! But even on the second stay, it was very comfortable and well appointed (well set up for working or charging multiple electronic gadgets). The laptop sized safe, conveniently located in a drawer, was a big plus. The bathroom was also very well appointed (appreciated the underfloor heating). I didn't use the spa but did use the hair salon (a branch of Daniel Galvin, one of the city's top salons) on both occasions, once for a blow out and once for wedding "do" and appreciated both the skill of the stylists and the flexibility about scheduling. Only downside was room temp on my last visit--it was too hot and the temp couldn't be lowered.

Location is great for theatre; easy walk to most theatres on the Strand or near St. Martin's Lane and very convenient for the National Gallery and Portrait Gallery.

I look forward to my next stay.

More often than not I am unbelievably disappointed in hotels in the UK. The Corinthia hotel has changed that for me!

We checked out of the Corinthia today after a 7 day stay. Here are my thoughts:

The Good -

*Gorgeous, well-appointed rooms. Beautiful lobby. Loved the Harrods "store."
*Staff is unbelievably nice and bends over backwards to accommodate requests.
*We didn't eat in either hotel restaurant but breakfast (via room service, which was included in our rate) was top-notch. Not sure what the Corinthia cook does with his scrambled eggs but they are divine!
*Location is a bit off the beaten path but the hotel is quiet which is nice. The hotel is just a 3 minute walk from the Embankment tube station which is very convenient.

The Not So Good -

*Room Service is delicious but every day something was inadvertently left off our delivery (butter and/or milk for tea and/or water, etc.). Not a big deal bit just something to note.
*Shower water temperature changes randomly which can be a bit dangerous.
*Check out was the only real issue...the clerk tried to charge us for breakfast (which was included in our rate) and also refuted the spa credit that was allotted to us. Not sure why this was such a problem since I booked our stay directly on the Corinthia's website and thus everything should have been clearly indicated in their system? Everything was sorted out in the end but I hated leaving on a slightly negative note.

The Bottom Line - I will definitely stay at the Corinthia on my next visit to London. This was definitely an overall fantastic experience and I highly recommend this hotel.

I went for a massage during the weekend. The whole design and facilities are very impressive and clean. it even has a quite room for you to have a short nap! Had a great massage from a skilled masseuse. Service is great. The only suggestion I would like to give is to provide herbal/infusion tea instead of iced water right after the massage so that the body could be kept warm. Overall, I will want to come back again for a SPA!
After a very relaxing SPA, I went to the Lobby to have afternoon tea with my husband. We started around 5.40pm, however, we only managed to finish at 8.30pm due to the slowness of the service. We didn't eat a lot, as the sandwiches are quite dry and desserts are too sweet. It wasn't a great experience because we had to wait for a long time for each food service (apart from the normal set, we only ordered one extra round of sandwiches and 3 extra desserts). The back door was opened by guests coming into the hotel from time to time, and there was no doorman looking after it so where we sit was sometimes very cold (my husband had to go and close it at least twice). I would really hope the hotel could have enough staff to look after the guests at the lobby and make sure that the service is smooth and attentive, to meet its 5-star standard.

We had a Boxing Day lunch for 16 people, including young children. Unfortunately, the reservation process to make the booking was less than satisfactory - we had to leave messages that were not responded to and we very nearly gave up after three days of trying to get a confirmation or response. However, the lunch in a private alcove off the main dining room was well worth it. The menu was ideal to cater for a range of tastes and ages and was not too fussy, just what we needed after Christmas. The service was friendly, quick and efficient with no long waits between courses despite the size of the group.