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“Delightful Northall Restaurant” 5 of 5 stars
Review of Corinthia Hotel London

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Corinthia Hotel London
5.0 of 5 Hotel   |   Whitehall Place, London SW1A 2BD, England (Westminster / Belgravia)   |  
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Hotel amenities
Special Offer
3rd Night Free
Ranked #13 of 1,073 hotels in London
London
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Delightful Northall Restaurant”
5 of 5 stars Reviewed December 11, 2012

Four of us had lunch at the Northall Restaurant in the Corinthia Hotel just off Trafalgar Square, and it was a treat from start to finish. Excellent smoked salmon (and an extremely generous portion), superb sea bream and a delicious syllabub - these basic descriptions do not do the meal justice, as it was all beautifully presented, and served by excellent waiting staff. This meal is a bargain at £29 a head. The high-quality crackers were a lovely Christmas surprise - all in all a great experience and one which I shall be repeating in the near future.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 14, 2012
Thank you so much for your kind comments following your visit to The Northall. This sophisticated restaurant serves seasonal British cuisine made from locally sourced suppliers from around the British Isles. We have a range of menus to cater for all our guests and I am delighted to hear that you found our market menu to be of good value. Our Executive Chef, Garry Hollihead, consistently provides an excellent selection of beautifully presented dishes and I will most certainly share your compliments with him and the team alike. On behalf of us all here at Corinthia Hotel London, I look forward to welcoming you back soon.

Kind regards
Matthew Dixon
General Dixon
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Wellesley Hills, Massachusetts, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2012

I had an absolutely mindblowing experience at the Corinthia and hope to never stay anywhere else. The hotel is an architectural marvel. Its four floor spa was beautiful and its darkened sleep nook had me feel like an Indian princess. They generously upgraded me to a suite room and it was one of the nicest rooms I've stayed in in a long time. Marco, the wonderful florist decorated my rooms with orchids, purple and lush and was a joy to work with. And the breakfast buffet was fit for a king. i enjoyed dinner in their in hotel restaurant and although the food was only good the atmosphere was memorable. The front desk staff and concierge team were also lovely to work with as was the spa front desk team. My only complaint is that my spa practitioner was not professional or pleasant and I did not enjoy my service. Just a fluke i suspect and I will request someone else next time. Otherwise, superb.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 13, 2012
Thank you for your thoughtful and glowing review of Corinthia Hotel London, we are genuinely pleased that you enjoyed your stay with us and have taken the time to write such a passionate response. We pride ourselves on exceeding our guests expectations and in always going the extra mile with those special touches to please all our clients. The designers of the hotel have really created a very unique and impressive space using the original blueprint plans and modern technology that makes the hotel both comfortable and luxurious at the same time. We will pass on your compliments to our florists, who provide the most beautiful arrangements throughout the hotel and in our rooms, and to the front of house team. I am sorry your stay was marred by the service you received from the spa practitioner, please rest assured your feedback will be dealt with at the highest level. We look forward to welcoming you back to Corinthia Hotel London very soon to once again enjoy all as you say superb facilities.

Kind regards
Matthew Dixon
General Manager
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Banstead, United Kingdom
Top Contributor
473 reviews 473 reviews
81 hotel reviews
Reviews in 123 cities Reviews in 123 cities
207 helpful votes 207 helpful votes
5 of 5 stars Reviewed December 9, 2012 via mobile

Given that we were using a Telegraph voucher, our meal was excellent value and this is a great place to sit and have lunch. The service was wonderful, welcoming , friendly and efficient and the Northall restaurant is a very comfortable space.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 13, 2012
Thank you for taking the time to review our Northall Telegraph offer. We are really pleased that you enjoyed your meal, the view and the value, as well as receiving great customer service. We will feed back your response to the Northall team, and look forward to welcoming you again to our hotel.

Kind regards
Matthew Dixon
General Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 7, 2012

It wasn't bad, just disappointing and very ordinary for what is supposed to be one of the best afternoon teas in London.

The sandwiches were fine, but you could make much nicer ones yourself or buy one from any half decent sandwich shop.

The actual tea arrived about half an hour after we had ordered.

The scones were fine and good clotted cream.

The little cakes and other sweet things were ok, only one was indelible. But they all tasted the same, very sweet and a bit sickly and a little bit stale.

It was my girlfriend's birthday and I wanted to do something special. I felt wonderfully let down by this experience.

If £40 a head for an ordinary tea, sandwich and cake is normal, then fine. If you want and expect something extraordinary and special for this amount, look elsewhere.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 12, 2012
Thank you for taking the time to post your comments following your recent visit for Afternoon Tea at the Corinthia Hotel London. I was extremely disappointed to read of your experience and I would like to extend our most sincere apologies for the inconvenience caused to you both on what should have been a special occasion.
I do hope that you will allow us the opportunity to redeem ourselves and to restore your faith in us by accepting our offer of goodwill as previously extended to you.

Kind regards
Matthew Dixon
General Manager
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Cheshire
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 7, 2012

We travel mostly to Dubai and had come to accept that the level of service and standards in the UK doesn't meet the exceptional levels you find over there even in 5 star properties.

However the Corinthia did - the service was outstanding, the staff were friendly and accomodating and the hotel itself it beautiful with a classic traditional style that is at the same time very modern and new. The hotel has a lavish, no expense spared feel to it in a good way.

The high ceilings give a feeling of grandeur and the showers are super powerful.

The food was exceptional - full breakfast both days and an evening meal of fish and chips with peas and tartar sauce were all faultless. Couldn't find anything to criticise the Corinthia on except that it is fairly expensive, but for this standard in this location that is to be expected.

For anyone looking for a high standard in a premier location in London it would be hard to top.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 13, 2012
Thank you for taking the time to submit such a positive and detailed review of Corinthia Hotel London, we really appreciate great feedback and will pass on your comments to the team. We are committed to excellent customer service standards and pride ourselves on exceeding our guest’s expectations. The design of the hotel is superb in that it combines all the qualities of craftsmanship with elements of surprise to delight our guests. We are really pleased you enjoyed both the breakfast and evening meal, The Northall serves only home grown organic sustainable food and sources from UK suppliers, so that it is always fresh and of an exceptional quality. We look forward to welcoming you again to our hotel, it was a pleasure to have you stay with us.

Kind regards
Matthew Dixon
General Manager
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Singapore, Singapore
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed December 4, 2012

I understand that the hotel has been refurbished and so, you will expect the nicest hardware. The problem is the people. I have a couple of unpleasant situations and whilst the hotel has apologised for such tardy behaviour, in my mind, a hotel remotely near this price range is committing a cardinal sin. On top of that, if you stay in the Superior Room, its so small that there is no space for a 29inch bag. I would choose Langham London for a welcoming feel to a spacious room and at a fraction of the price. So you be the judge.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 7, 2012
Thank you very much for your feedback following your recent stay with us. I apologise again for the unfortunate service issues you experienced during your stay, and we hope that you will consider our gesture of good will as proposed in our initial letter and allow us the opportunity to redeem ourselves.
With kind regards,

Matthew Dixon
General Manager
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Norwich
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

Nothing is too much trouble for the corinthia hotel, the staff are wonderful and go beyond the call to make your stay amazing. The hotel itself is beautiful and feels like a modern ritz! They took my dietary requirements on board and delivered a wonderful dinner and breakfast. For the first time in my wide experience of 5 star hotels I felt every star was well earned and felt sad to leave there. Cannot wait to return and try the spa!!!!

Room Tip: Well worth getting an executive suite
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 5, 2012
I am delighted to hear that you enjoyed your recent visit to Corinthia Hotel London. We strive to provide a friendly and attentive service throughout the hotel, going above and beyond our guests expectations to create the best experience possible. We believe that a guest’s stay should include all the small touches of luxury and I hope that when you return you are equally as impressed with our spa, ESPA Life at Corinthia.

Kind regards
Matthew Dixon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corinthia Hotel London

Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Location: United Kingdom > England > London > Westminster / Belgravia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in London
#5 Spa Hotel in London
#5 Romantic Hotel in London
#8 Family Hotel in London
#12 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Corinthia Hotel London 5*
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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Also Known As:
Corinthia Hotel London England

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