I have visited this restaurant a number of times over the last year or so with both family and friends. The food is good, but the service, attention to detail, customer service and the staff are atrocious. The only thing going for this is the food but after my experience with the restaurant on Friday 25th January I will not be visiting again.
Firstly a very rude waiter, very unhelpful and moody – Mate if you don’t like you job find somewhere else to work. It took him 20 minutes to bring out a jug of water? Seriously??? We were having dinner at this restaurant as it was my husband’s birthday and he likes the food. We were also with little children who were thirsty and wanted to have some water. The mains arrived on to the table without even having starters? So he then decided to bring everything out together on the table. It took the waiter 10 minutes to bring chilli and garlic sauce and which point I got really annoyed and said the food is getting cold can you bring the sauce so we can have the starters and mains now as you have bought them out together.
For me this is the worst part of the evening. My niece and nephew ordered two glasses of orange juice, which when arrived one glass had a very big chip on the top of the glass rim – how did this go unnoticed by the person who poured the juice? How did it go unnoticed by the waiter? When I told him to take it back immediately he didn't even apologise or even acknowledge the fact how dangerous this was and he was giving it to a 7 year old boy.
Lastly when ordered Balawva for desert it was given it a take away container in a carrier bag? What was that all about??
Thank you very much for also pointing out to me I should take my business elsewhere in future.
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