Must say, the rooms, the style, the bed, the facilities... were all what I expected if not more... however, I thought the hotel staff could be more professional especailly for a big international name-brand hotel...
Due to confusions between the hotel and booking.com, I arrived at the hotel close to mid-night and was told that my booking was canceled! Hotel staff tried to throw the problem to booking.com (where I booked this hotel) and tried to blame it on me for not double checking on my booking (which I thought was very unreasonable because I had all the details form booking.com in my e-mail, and there were no reason for me to "double" check my booking). (I should called booking.com immediately at this point but I was too nice to wait for hotel staff to sort things out first..... )
According to the hotel staff, ALL the rooms were booked that night and I only had two choices. One is to stay at a room someone already checked-in and immediately checked-out, and is apparently, "VERY DIRTY," according to the front desk staff. I was told that there were no housekeeping at the time to clean the room (is it normal for hotels not to have a housekeeping staff at certain hours??) so the front desk staff will need to clean it himself and it'll take awhile; OR, to try to move me to another hotel, but will also take awhile since all the hotels were very full at the area. Having two very bad choices, I asked if they could do both at the same time and see whichever can be done first but was told I must choose one of the options since there were only 2 staff that night and they still have many other work to do... so I asked them to just find another hotel for me (staying at a VERY DIRTY room is just out of the question).
While I wait for them to sort things out, one of the staff told me if I'd like to see the VERY DIRTY room first, I said okay, thinking I don't have much choices and it's already mid-night. Surprisingly and strangly, the room was actually not dirty at all. The bed was never opened, but it did felt like someone had been there. With no progress on finding another hotel, I agreed to take that room, and asked them to at least clean the bathroom and bring new towels.
While waiting for the staff to clean the bathroom and change towels, I called booking.com to ask them about the situation. Booking.com were very nice and said they'd call the hotel right away to have things sort out. After hanging up with booking.com, I told the front desk that they'll be recieving a phone call, but instead, the staff told me booking.com's already faxed him and everything will be sorted out the next day. The hotel staff told me I was "very lucky" that there were still one room left, which I thought was very incensitive and inconsiderate, because, I DID BOOK A ROOM, and it's NOT luck. If anything, I should be UNLUCKY that this happened to me.
Although they did provide me a room to stay that night, despite the nice room, I was still very uncomfortable knowing it's only half-cleand. I was upgraded to a better room for the next 2 days of my stay.
Besides, my arrival incident mentioned above, the hotel never answered my e-mail regarding informaion about adding an extra bed (so I had to call internationl to find out), and giving me direction to go to a market that was closed on Sunday....
- Official Description (provided by the hotel):
- Ideally located near Tower Bridge and the Tower of London, Hotel Indigo London Tower Hill is just a stone's throw away from all of London's transportation links and so eminently suitable to both leisure visitors and business travellers alike. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Booking.com, Orbitz, Cheap Tickets, HotelTravel.com, Agoda, BookIt.com, Priceline, Travelocity, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Hotel Indigo London Tower Hill reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Indigo London Tower Hill England