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“A great hotel in the City” 4 of 5 stars
Review of Hotel Indigo London Tower Hill

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Hotel Indigo London Tower Hill
4.0 of 5 Hotel   |   142 Minories, London EC3N 1LS, England (East End / East London)   |  
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Ranked #39 of 1,073 hotels in London
Trondheim
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“A great hotel in the City”
4 of 5 stars Reviewed February 6, 2013

There's very little that stands between giving this hotel a 4 or a 5 star.

Upon arrival, we were given the chance for an upgrade for £15 pr night. For this price we would get the top floor with a view, a king size bed and a suite. When we chose not to, this was accepted at once, avoiding any awkward continious sales attempt. We were asked to pay another £100 all of a sudden, without any further explaination at first. It took some time and misunderstandings before we were explained that this were some sort of deposit, and that we would most likely get it back when we left, which was fine.

The room was small, but very pretty. There was a large bed, but space on both sides and good enough space for two luggages. There were plenty of space in the closet, including a hairdryer, a minibar (in which everything was free of charge), and a safe which one could use as one pleased. The bathroom was tiny, and the door almost touched the sink when opened. But everything worked perfectly, it was pretty, very clean and up to date, so no real troubles there, really. Generally the room was looking very new and fresh with colourful art, an ipod docking station and a very good climate system. Our view was limited (but we had after all been offered a better room, so no real complaints there).

We had breakfast two days there. I would reccomend the City-edition over the Continential.

When we were to leave, we asked the night before if the hotel could order us a cab. This was no problem, and when we asked for the price the reseptionist told us this was no problem either. When we came down to take the taxi, it turned out they had ordered us a car, to the cost of £14 from the hotel to the Tower Bridge Station. We thought this was too much, and besides we had asked for a taxi, so the cost was quickly cut down to £10, but the driver was annoyed and unpleasant, and walked briskly inside the hotel to have a word with the reseptionist, who was distraught by the whole issue. In the end we cancelled the car, walked for a few minutes and hailed a taxi that took us there for less than £8.

Aside from this - the hotell was gorgeous, reasonably priced, the staff was service-minded, the hotell was very clean, the location was superb. Would definitively go back.

Room Tip: Our room was towards the street with the entrance to the hotel below us. Our view was at a big build...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 24, 2013
Dear Normire,

Your comments are well appreciated. were glad that despite a few inconveniences, you found your stay in the hotel worth it while and will definitely come back.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Leeds
Top Contributor
148 reviews 148 reviews
91 hotel reviews
Reviews in 87 cities Reviews in 87 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed February 5, 2013

We really enjoyed our stay here. We received a friendly and helpfu welcome and were offered, and accepted, an upgrade to an executive room for a few pounds more. The hotel is well located about 3 minutes walk from Aldgate, 5 minutes from Tower Gateway and 10 minutes from Tower Bridge.
The decor is boutique trendy andall the fixtures and fittings look new and of good quality. There is the trademark Indigo mini fridge wih free soft drinks and snacks and good quality Aveda toiletries. The air con warms or cools quickly and although we found the pillows too thin/soft they were replaced immediately upon asking for firmer ones. One oddity was the toilet roll hoder which was on the wall to the left of the loo but well out of reach unless you have very long arms!
Our room was on the corner overlooking Minories. One point to note is that on a Friday night it gets very noisy out there as lots of pub/club goers hang out so if you are a light sleeper, ask for a room at the back, numbers 01,02 or 03.
There is a restaurant/bar although we only ever saw staff on breaks in there so it was a bit flat and lacking in atmosphere. Perhaps it's diffeent midweek. Also worth remembering that the proximity to the city means the restaurants immediately around the hotel are closed on Saturdays and Sundays but there's a range on offer in St Katherine Dock and over theriver in the Wharf area.
My only irritaion was hefact hat we simply couldn't log in to the free wifi. It totally refused to cooperate and that applied to two phones on two separate operating platforms. They tried to help but to no avail which was annoying. If you suffer the same fate, go to the Perkin Reveller under the bridge for breakfast as they have really quick wifi for free or wander over to St Katherine Dock where we picked up Bt Openzone connections.
All in all, excellent value in a great area to explore if you haven't visited the Tower or the bridge museum for a while.

Room Tip: If the pubs outside are open, ask for a room at the back.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 19, 2013
Dear Hotel Harry,

Thank you for taking the time to leave our property a review. I appreciate the compliments on the level of service provided by our hotel staff. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I apologize for the inconvenience you encountered with the internet service and not being at par with your expectations. Your comments will be forwarded to the ownership of the hotel to take into consideration for monitoring and improvement.

I greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. We hope to see you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Brussels
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 1, 2013

This must be my favourite hotel for short business trips to London. Only 4 stops away from the Eurostar in St Pancras, close to City Airport. Efficient staff, nice rooms with excellent comfort level. I had an issue with noise on this stay and the hotel was full so I couldn't change rooms. It was handled very professionally by the night manager. I could have moved to a nearby Hilton but I was so tired that I just stayed. The next morning the dayshift was fully aware of my issue, moved me to a new room and adequately compensated me for the inconvenience. Well done Indigo. I'll come again !

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 6, 2013
Thank you for your kind words. We are happy to know that we gained your approval despite the unfortunate incident during the first night. Please come and visit us again. We would love to have you with us while you are in town.
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Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 31, 2013

We chose this hotel for a romantic city break following a great experience at Hotel Indigo in Glasgow. Proved to be an excellent choice. This is a reasonably priced boutique hotel in London - a rare find! We spent three nights here and had a fabulous time. The staff were friendly and helpful and the executive room we stayed in was stylish and clean. We were offered an upgrade to a superior room and were tempted as the bed looked on the small side (it was a double and we are used to kingsize) but on testing it was fine. The location is great, just five minutes walk to Tower Bridge and the Tower of London, 10 mins walk to Brick Lane and 15-20mins to Spitalfields or Borough Market. The nearest tube stop is Aldgate is 2 mins away and goes direct to Kings Cross. One thing to bear in mind is that as it's the financial district no restaurants or cafes are open on a Sat or Sun. There is a Sainsbury's Local across the road but everything else is closed. Would definitely recommend and would stay again.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 6, 2013
We are very happy to know that we helped make your stay in London perfect. We aim for nothing less when it comes to our clients. We would love to have you again when you come and visit London. Looking forward for that!
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York, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 27, 2013 via mobile

Just had a one night stay at this super hotel. Reception staff were first class, very welcoming, friendly & helpful. We stayed on the 6th floor & had a good view of Tower Bridge. Gorgeous room with nice extras such as an iPod docking station, fridge stocked with complimentary soft drinks & chocolates, & one of the most comfortable hotel beds we have ever slept in! Highly recommend & would definitely visit again.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 6, 2013
What a great review! We are happy that you loved the view in the 6th floor. The tower Bridge can be quite a sight indeed! Thank you for your recommendation. We hope to see you again when you are in town.
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Belfast
Top Contributor
60 reviews 60 reviews
56 hotel reviews
Reviews in 38 cities Reviews in 38 cities
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed January 27, 2013

lovely hotel....service at check in was great and the staff were so friendly and helpful. We upgraded to a superior room. It was fabulous massive room and king size bed. Really nice touches like Aveda products and free soft drinks and snacks. Bathroom was beautiful, lovely shower and pristine. We had breakfast in the hotel of an la carte menu which was lovely and again the staff were really friendly. Hotel is very handy to Tower Hill and Algate station ...easy to find and a good base to all the sights. Can recommend the Indigo will definitely stay again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 6, 2013
What a lovely review! Thank you for your approval. That is actually a reflection of what we strive to provide all our clients. We are happy to know that you enjoyed your stay. Please come visit us again when you are in town.
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Bucks
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 25, 2013

Yes this hotel so nearly ticked all the boxes, I am a little gutted that I cannot give it 5/5.

The good bits.
Great service from front desk, very helpful and attentive.
The look and feel of the hotel was very good, really clean and a great contemporay look.
Room was a suite, and it was a nice style, well fitted out an prepared. (I want one of the chairs from there!)
Great London Skyline view.

so what is there to complain about....

Well it was the worst nights sleep I have had in a hotel. There were some form of generators or AC units on the roof (we were on the top floor) and these made an awful noise all night. At times it felt like sleeping under a passing truck. I am sure this was not an issue on lower floors but it ruined my great opinion of this place. I brought it up at the front desk, and she said it maybe due to the cold that the units were working overtime. Which I suppose it possible.

So my tip is, dont go when its really cold, and dont chance the top floor.

We did get to see into a room on a lower floor and this to was really nice.....maybe next time...

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, February 6, 2013
Our sincere thanks for all the positive things that you said despite the noisy night that you had to go through. Our deepest apologies and please know that if the weather did not necessitate the generators, we would have turned them off for your convenience! Nevertheless, we do hope you can give us another chance the next time you visit. Please hook us up when you are in town.
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Additional Information about Hotel Indigo London Tower Hill

Address: 142 Minories, London EC3N 1LS, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Luxury Hotel in London
#44 Romantic Hotel in London
#51 Business Hotel in London
#62 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo London Tower Hill 4*
Official Description (provided by the hotel):
Ideally located near Tower Bridge and the Tower of London, Hotel Indigo London Tower Hill is just a stone's throw away from all of London's transportation links and so eminently suitable to both leisure visitors and business travellers alike. ... more   less 
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Also Known As:
Hotel Indigo London Tower Hill England

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