We stayed from Sun-Tues. We wanted a hotel close to the Royal Albert Hall as we were attending a concert there on the Monday evening-husbands birthday gift.
I contacted the hotel directly (we had booked via Londontown.com) regarding an earlier check-in and also Gluten free items for breakfast as husband has coeliacs. I received a very friendly prompt reply from the Manager Liman.
The hotel is a short walk from High Street Kensington Tube station so very easy to find, the entrance is actually on a side street adjoining the high street, there are hotel signs very visable however. There are also plenty of buses along the high street - we caught buses there and back to the RAH on the Monday.
On arrival we negotiated the stairs which are quite steep - there are prominent signs indicating you should press the button for help with luggage if required - There is always someone to help.
We were checked in by the manager himself who was very helpful and friendly. To our delight he upgraded us to a Junior Suite. He then escorted us, carrying our luggage, to the room, showing us how to use the lift on the way. The lift buttons have to be held for 3 seconds to initiate them and the lift itself is open sided which is a point to be made if you have small children.
The room itself was on the 3rd floor and had a view over the side street and part of the high street. The room was lovely, a nice size with a good sized bed, good bedside lighting with wall lamps and positionable reading lights. There was a flat screen tv with good reception wall mounted opposite the bed and a wardrobe area with open shelving, drawers and a rail with plenty of hangers.
The room safe was also enclosed in the wardrobe area and is a reasonable size.
There was also a dressing table/desk with chair .The usual writing materials, a tea/coffee station with plenty of sachets and little biscuits. There were also complimentary bottles of water. These were not cold but welcome all the same.
There is a wall mounted hairdryer which worked well though its one of those where you have to hold the button down to make it work. There is a full length mirror also.
There was a nice footstool and small sofa which converts to an extra bed, we did not see what that was like as had no need but there would of been plenty of floor space to move about should the sofa bed be used.
The bathroom was lovely, a walk in corner shower with excellent overhead shower and hand held unit too. There were abundant soft white fluffy towels and some nice touches added like shaving, toothbrush, sewing and beauty kits and a shower cap. The soaps/gels/shampoo were mounted in holders in liquid form and were a good quality.
There was plenty of natural light in this room , the windows opened sufficiently also and the air con was good. The room was quiet (no real road noise at all) apart from some noisy neighbours who kept slamming their doors shut and talking very loudly in the early morning, that however is not the hotels fault. The room and bathroom were spotless. The curtains were very good at blocking out light.
The junior suite was not a Hilton sized junior suite, one has to remember this is a small hotel, it only has about 16 rooms, so no it does not have the huge rooms some may expect but what it lacks in size it more than makes up for in service.
The breakfast was great, I had read mixed reviews but to be honest there was plenty of choice. Bowls of fruits in juice, various meats, cheeses, boiled eggs. White and Brown bread, croissants, pastries with fruit or chocolate fillings.Lots of cereal choice.Basket of various fresh fruit Two types of juice (from concentrate) Coffee and Tea brought to you by friendly attentive staff who remembered our drinks preference the next morning. You can if you wish pre-order a full english at £9.99 but we were more than happy with what was provided.
The BIG plus with breakfast was that the manager had personally arranged to provide Gluten Free bread for my husband so he could make toast etc. This was a really lovely touch and one that is not always provided in much larger 'chain' hotels , we have been to many that do not yet understand the importance of Gluten Free items.
The first day when we came back from our afternoon sightseeing the Manager was there and he greeted us with a genuine smile and asked how our day had been, these personal touches were delightful and something lacking in the big 'chain' hotels.
The other thing we liked is its location. Kensington High Street has a wealth of shops but it also has some very lovely restaurants with a great choices of cuisine. We liked being able to go out and have a nice relaxed meal and just stroll back to the hotel.
We got a great deal at this hotel and would not hesitate to go back if the price were right. The acknowledgement of the gluten free request, the clean rooms and the personal service were major factors for us for a return visit.
If you want a friendly, clean boutique style hotel and have no medical issues regarding those first stairs then give the Seraphine Olympia a try, its a lovely little property.
- Official Description (provided by the hotel):
- Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace and The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All guests staying at the hotel get free entrance to the Connoisseur Casino, which is located near the hotel. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, IPOD docking system, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, opening windows and hair dryer. ... more less
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- BEST WESTERN Seraphine Kensington Olympia Hotel London, England