Had booked the hotel many weeks in advance (by phone) and had phone ,only to arrive on the day of the reservation to find out that it was a BASEMENT ROOM !
I am familiar with London and some of its quirky hotel rooms, but clearly the fact that it was a basement room should have been CLEARLY INDICATED upon reservation.
What made things worse is that for the next 2 days the hotel kept promising they would offer me another room - only for them to OFFER AGAIN THE SAME ROOM.
The most funny (or infuriating) conversation was
Me: "do you have a room then ?"
Hotel:"yes sir we do as promised we have managed to sort something out in one of our other properties"
Me:"Great. on what floor is it?"
Hotel:"it is in the basement"
Me:"!!!!!! so you dont have a room for me !?"
Hotel: "we do - in the basement"
If you do not like being taken for a ride then this is not a hotel for you.
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- Also Known As:
- Shaftesbury Suites London Marble Arch Hotel London
- Shaftesbury Suites London Marble Arch England