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“T from Dubai” 3 of 5 stars
Review of Shaftesbury Suites London Marble Arch

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Shaftesbury Suites London Marble Arch
41 Great Cumberland Place, London W1H 7LG, England (Marylebone)   |  
Hotel amenities
Ranked #653 of 1,066 Hotels in London
A TripAdvisor Member
“T from Dubai”
3 of 5 stars Reviewed September 9, 2012

The room was new and clean. The space was acceptable comparing to hotel spaces in London since most of the hotel rooms are small comparing to hotels in Dubai or east of Asia. But the only issue which is not even mentioned any where in their web is that no elevator is available in this hotel. I was wondering what if my mother had decided to join us since she uses a wheel chair to move. How she would be able to reach the third or forth floor on that narrow stair?!!

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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78 reviews from our community

Traveler rating
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    13
    9
    16
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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India
1 review
4 of 5 stars Reviewed June 24, 2012

very good location..neat and modern rooms..staff needs to be more cordial and understanding..overall very good..

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 14, 2012

I booked a Deluxe Single room. The furnishings etc. matched, the size and location did not. The room was next to the luggage store behind reception, had no natural light and the hum of next doors air conditioning. The size was the real shock, maybe 10 by 6. Tiny. The room wasn't cheap. I complained. If I left then there would be no refund. There were no other rooms. Eventually at around 9.30pm, once it was clear no room could be sold, I was offered a different room after complaining for a third time. I would recommend some caution.

Room Tip: Check the size.
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  • Stayed June 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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marseiLle
1 review
5 of 5 stars Reviewed May 25, 2012

The hotel was veRy good, Service, room, cleanliness ,location was perfect! Staff member were very nice. I really enjoy my time in this Hotel

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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Shetland traveller
Top Contributor
207 reviews 207 reviews
101 hotel reviews
Reviews in 103 cities Reviews in 103 cities
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed April 16, 2012

Arrived in the evening (9pmish) – check in was up the street in another hotel. Apparently there's no reception after 7pm. Long wait, at the Montcalm reception followed by a charge of £360 for two nights (not including breakfast). Then I was taken back down the street and shown to the SMALLEST hotel room I have EVER seen… I thought the Station hotel iin Zug was bad, but this was about the size of your average dog basket, The infamous room 6. Smaller my kitchen larder, containing a single bed, wardrobe (12 inches across containing an ironing board, so that you couldn’t hang anything in it), a small bedside table, a desk (4ft x 2ft) – but no chair – covered in kettle etc, so couldn’t be used as desk anyway. Bedroom curtains couldn't easily be closed because the bed was jammed up against it. The “bathroom” was about a third the floor area again containing a loo, shower etc. Suitable for a Mattel-sized Barbie: In fact Barbie's very small fluffy kitten would suffer irreparable / fatal brain damage if swung in either of these rooms. (meoooow, ouch!)... and the over-active heating (see "poor" review from 2011) is still not fixed! After a great deal of fuss, and a statement from me that I would move out in the morning, the gentleman on reception moved me to a double room (having first told me that they were full and didn't have any ..) – this room is more like the size of your average hotel room. Still an inordinate rip off at £360 a night. (plus a minimum of £12 for continental breakfast). Soundproofing is poor. I expect to pay more to stay in London, but I do not expect to be blatantly ripped off - what a shame. If the owner had not been so greedy guests would not be so disgruntled. This is definitely one to AVOID!

Room Tip: book a DOUBLE room. If you get offered room 6 - LEAVE and stay somewhere else. In fact stay somewh...
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  • Stayed April 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shaftesbury Suites London Marble Arch

Address: 41 Great Cumberland Place, London W1H 7LG, England
Location: United Kingdom > England > London > Marylebone
Amenities:
Hotel Style:
Ranked #653 of 1,066 Hotels in London
Price Range (Based on Average Rates): $$$
Number of rooms: 15
Reservation Options:
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Also Known As:
Shaftesbury Suites London Marble Arch Hotel London
Shaftesbury Suites London Marble Arch England

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