We read some reviews and were concerned about a few things with this hotel. First, the noise, and second the service. Let me assure you the service was excellent. Doormen were outstanding, Bernard at the front desk was outstanding and even gave me a sim card for my phone. The front desk agents were very nice, although I do think they were a bit understaffed (there was often a wait to speak to an agent).
The location couldn't possibly be better. Right in the middle of everything. It is similar to Union or Times square in NYC. The hotel was quirky and cool, which is why we stay at W's. We are an SPG member and were extremely jet lagged. We were upgraded, but told our rooms wouldn't be ready till late in the day and at 1pm we crashed. I asked again at the front desk and the agent must have seen the tired in my eyes, he upgraded us again to a corner room with an adjoining room for the kids. It was spacious and very very nice. He warned us in advance that there could be a noise problem, but the alternative was a smaller room. We took the large room.
The noise. Yes, there is a bar and a small club in the hotel. Rooms on the second floor that are above the bar and club can be noisy. Bar closes at 1am. Club closes at 3-4am, but is only open wed-sat (it closes early on wed). This worked out well for our trip (sun-wed) but even without the club, there was DEFINITELY a noise issue from the bar DJ. Didn't bother me, we were warned, but I could definitely see this being a problem for others. The club is extremely popular, so from a business perspective it doesn't make sense to close it just to make 5-6 rooms happy. They probably make 10x the rack rate on that club every night it's open. That said, its horrible customer service to sell rooms that are noisy not because of the street, but because of you're own club/bar. They did warn us, and I'm sure they sell these rooms last, but still, it seems counter-intuitive. You're a hotel, not a bar/club. Convert the club to something else, or put better soundproofing in. That said...you're staying at a W...it's a cool, hip, young and fun place. I expect some noise...but not a nightclub under my room till 4am.
Lastly, we have two kids and they treated them exceptionally well. I would highly recommend this hotel for families, for couples, for anyone really. It's location is unmatched, and it delivers the "W" brand exceptionally well.
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- Also Known As:
- w London Leicester Square Hotel London
- W London Leicester Square England