Don't do it. Don't even think about doing it. Just don't = its AWFUL. This is a considered review based on the first 2 nights (of seven) - and i think its only fair to give an objective view of just how desperately feable this place actually is. I'd be delighted to receive a response from the Management, largely because this is a seriously flawed 'product' that needs immediate attention from whoever runs the 'W' offshoot of the Westin brand. I've stayed in the Westin in Sydney, Melbourne and elsewhere and its superb. 'W' London is a sham - a scandal, its terrible. And here's why.
I'll start with the really bad. Its only fair because the small issues could be put down to 'teething' problems. However, 'W' is a premium brand and you'd expect (at 376 GBP per night) that the '''small''' issues would have been dealt with - not so.
The Room: Lets be honest here, they're small. The Westin, Marriot and other 5 star are all significantly bigger. Worse, the sink is in your room. 'Cool' design feature?. Er, no. It just means that that you have a wet floor and soggy towels in your main living area (and a wet floor). How about no kettle in the room?. You want a cup of tea? TOUGH LUCK! Sure, there's a half bottle of champagne (25 quid), but you can't get a cup of tea in a 5 star hotel. You can phone up room service for a cuppa - although it takes half an hour and will cost you 6 quid (yes, that's 6 quid, not a misprint). I suppose you could argue that this is a top end hotel in the West End of London - surely 6 quid for a cuppa isn't a big deal? Er, no. Its a rip off. Pure and simple. Did you get that? A rip off.
Don't think you can just order a normal good old fashioned London black cab from the front of the hotel - you know, cabs that know their way around London. Here's the deal at 'W'. The front of house guy last night told us that Black Cabs weren't availalble, but he could get us a limo (at an inflated price, obviously). Tip for ALL guests to London - Black Cabs are everywhere, are excellent value and know their way around. The 'W' is simply attempting to get you into a limo because they presumably get a cut . By the way, we also saw a lot of aggro from the local mini-cab company outside the front of this 'prestigious' property. The reality is that the local mini-cab guys don't like being pushed about by the 'W' clipboard chicks and were pushing back pretty aggressively - and good on them too. The 'W' has NO parking privileges outside and you'll struggle to get a cab (it's clear that Black Cab's don't pick up here).
Tonight in the bar (3 of us) was a farce. We were literally chased down the hallway by a 'heavy' who accused us of not paying the bill. For a moment, you discerning 5 star travellers, please remember that we're guests at the hotel. Of course, we'd paid the cheque - but this place is quick on the draw. They haven't quite got the point that their 'guest's' aren't all criminials. This is the mindset here - too many buffed up young boys and not enough (i.e. none) sensible concierges who know how to respect seasoned travellers.
Should I bore you some more? You really don't need to read any more - but I may as well fnish. How about a check in tiime of 3pm. They literally send you away - no Marriott service here where they routinely give you a spare room to shower. Just 'go away' and come back at 3pm - that's the 'W' London way of looking after its 'guests'. Or how about asking 3 differnet people where J Sheekey resutaurent was. Quite famous, but nobody knew, largely because all the staff appear to be hip young Italians, Uruguayans or Spaniards. That's superd if you want a recommendtion on Mediterranean cuisine, but useless if you want to go anywhere in central London. BTW, I also asked yesterday about a trip in the Thames Clipper, a popular ferry service down the Thames. The Concierge, when he finally made himself available, didn't have a clue and had to Google it. He was, of course, Italian or Spanish. That's really useful for a 5 star hotel in London.
Look, there's a lot more I could share with you. I just can't be bothered. I'll just stay at the Marriot, or the Holiday Inn or a hostel, or police custody next time. This place is awful. Useless. Feeble. If this review gets pulled, then its a tragedy. I'll give Trip Advisor my phone number and email address if they want to confirm any aspect of this review - its all completely accurate. Good hotels deserve great feedback. Poor hotels deserve to be exposed for what they are - and the W London is a poor hotel (did I mention the 15.95GBP for WIFi for 24 hours access - do you see what I mean?)
- Also Known As:
- w London Leicester Square Hotel London
- w London Leicester Square Hotel
- W London Leicester Square England
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